Experian IdentityWorks Identity Theft Protection Review
Experian IdentityWorks Identity Theft Protection Review
ConsumersAdvocate.org
16 Customer Reviews - see all comments
Disclosure: We receive advertising revenue from this partner. Learn more.
Headquartered in Ireland and employing over 17,000 people worldwide, Experian plc is one of the three main credit bureaus and a worldwide leader in consumer and business credit reporting.
</br>
</br>
On the consumer side, the company offers a variety of programs designed to help people understand, monitor, and improve their credit.
</br>
</br>
One of the products Experian offers is IdentityWorks. IdentityWorks is a convenient and comprehensive credit monitoring service combined with an extensive identity theft component. IdentityWorks is available in two versions, Plus and Premium.
</br>
</br>
Plus gets you credit alerts, daily Experian FICO score, and $1 million in identity theft insurance. Premium offers all the features of plus including quarterly FICO scores and credit reports from all three bureaus, plus a host of extra alerts.
- 3-Bureau FICO
Scores and Credit Monitoring - Identity Theft Monitoring, Alerts & Dark Web Surveillance
- Experian Credit Report & FICO
Scores Daily - Up to $1 Million ID Theft Insurance
- Experian CreditLock
- Dedicated Fraud Resolution Support
Latest Experian IdentityWorks Reviews
Received it as a free service after one of the never ending 'data breaches' by institutions. Signed up, checked the info, there was a problem, and the only way to address it was to call (no email, online chat, etc.). On the phone with muzac holds for over 30 minutes, still no answer. Glad I didn't pay for the service, wouldn't recommend others pay for it - if there's a problem, seems not much you can or they will do about it.
I had this for a few years and felt good about it.. Then I decided to login to the website and see if anything was amiss.
My credentials would not work, it said my email address wasn't on file (even though I get an email from them every month), then you can authenticate with your SSN, nope, never heard of me! I'm paying $12 a month for what? I canceled my credit card on file and now their hounding me to renew. Take a hike! Total garbage, glad I didn't bother to call support, it would end up like all the other reviews here. Too bad you can't rate them as a zero. Big name means nothing if you can't deliver.
What a piece of crap tool. Outside of the clean looking site, the Boost tool just doesn't work. I am unable to authenticate into PNC (API issues at Experian) and nothing was found via my Huntington bank account, even though I pay all of my bills via electronic transfer. Their "boost" doesn't work at all and their customer support, whom barely speak English (sound like they just ran across the border and this was the first job they were able to find) have no clue on how the system works and are COMPLETELY non-technical. This includes the female supervisor that I spoke to... completely useless individual, I could barely understand her.
It’s difficult getting ahold of an agent who can help with upgrades in service, answer questions about your account as it appears on the screen or Inaccessibility to information and options appearing on the screen that you either want or think you’re paying for. For example, was there inquiry about my social security, and if so, did it appear on the dark web?
Can't talk to anyone at this company. Terrible customer service..... I am cancelling my subscription based on this....
Very frustrating to be notified by Experian that my credit score has dropped significantly . After 2 hours I finally was able to speak a with real person, rather than a computer. NObody can explain why this happened. My debt is greaty reduced, no new loans, no inquiries. I have been in tears.
Inaccurate and unreliable product!
STAY AWAY!!!
After paying and paying for months for the product I had an issue. While speaking to a top supervisor in Experian Carrie Higginbotham, she clearly admitted that this product is totally not accurate and you can't rely on it. But they still refused to refund the membership. Worst customer service ever.
Inaccurate and unreliable product!
I have not been able to access my account for months. I have my user name and password written down and available. I'm told it is not valid. When I submit my email for user name, it never comes. When I ask for help, a robot refers me back to sign-in. I get no help at all. I will cancel and find a more responsive company.
Stay away from Experian. We had a membership for the past 3 years and I did like the service. My wife was locked out of her account and we tried calling them and not 1 person answers the phone. It took 3 days to cancel our membership. Avoid at all costs.
You would think that Experian being as large as it is, would have better customer service. My problem is that Experian automatically renewed both my wife and my subscriptions. This would normally be great because you get uninterrupted service. HOWEVER, when I tried to log into my account, neither my wife nor I showed up as a member. Yep, we are paying for a service and not even a member. I tried to call the customer support phone number for some help, and its all ROBO-DIRECT. You can't press "0" for operator or ask for "Representative". When I called their customer support number, I had to give my social security number, whereby I was promptly told I'm not in there system and then ...Read More
I feel a sense of safety after signing up for Experian for identity protection. They gave me all the credit information I wanted including my credit report which had some false claims. Luckily they were able to help remove those through the dispute center and their fraud resolution phone screener was a big help. I recommend for anyone worried about identity theft.
My stepson and I have tried to correct his birthdate for over 2 years. We have sent his driver's license, with the correct date and they still will not change my report.. My son had an identity theft issue that they did help with. After that, they changed He birth year to reflect the criminal's submission and does not even look at the profile where his birth year is correct. He was also on his father's Experian's Child Protection for many years and 4 credit cards were opened before he was 18 with not one alert to his father. You would think, they could match his social security number to his birthdate!!!
I've been trying my best to get you people to answer so I can get your service. Calling time less than 3 min,16 min 21min and 21min. waiting. Maybe if you have time get ahold of me.
The ability to protect your data should be free. The other agencies allow you to lock and unlock your data for free via web or mobile app. As consumers we have no choice in picking a credit bureau, you can't unenroll from any of them, so they should all be providing the best possible security and consumer tools so that we helpless livestock are not put to slaughter.
I was a former member of lifelock and decided to try experian for their credit monitoring and to see my Fico Score. It's a new product but it's been great so far. They email me changes to my score and report weekly.
It takes only minutes to sign up, but the problem is when you go to cancel your 30 days free. They put you on hold for hours and hours before talking to anyone. This company's customer service is HORRIBLE! I did the complimentary email scan and then they kept emailing me stating that my other personal info might be in danger, so I signed up for the 30 days free and have been on hold all day trying to cancel and still have not talked to anyone