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Intermedia Hosted Exchange Review


ConsumersAdvocate.org Rating: 4.9 / 5 (Excellent)
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Intermedia markets cloud business applications to over 100,000 business customers worldwide. Founded in 1995, the company is headquartered in Mountain View, California and has offices in Russia, Australia and the UK. It accredited by the BBB and has an A+ rating.
 
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How is Intermedia rated?

Breakdown

5.0/5
Features
5.0/5
Integrations
4.3/5
Pricing
5.0/5
Support

Overall Rating: 4.9 / 5 (Excellent)

By and large, Intermedia is an excellent provider of hosted exchange services. The company boasts an unparalleled array of additional features and supported applications, and there is something offered for every kind of user. Although Intermedia's prices tend to be on the high side compared to others in the industry, their stellar support and security record makes up for it. All this, together with A+ rating with the Better Business Bureau, makes Intermedia a company worth doing business with.

Features & Specifications

Key Details

Unlimited Storage
Max Message Size
50MB
Supports
Exchange Server 2016
Uptime Percentage Guarantee
99.999%
Supported Connections
IMAP
POP
MAPI

Features - 5 / 5

Intermedia offers unlimited mailbox storage, up to 50 megabytes of storage for attachments, Exchange server 2016 support, and a 99.999% uptime guarantee to ensure clients are always able to connect with the tools and services they need. Their productivity, collaboration, and supported protocol features are tops in the hosted exchange market, and ideal for organizations of all sizes.

Productivity Features

  • Control Panel/ Dashboard
  • Blackberry Support
  • ActiveSync
  • Email Archiving
  • Email Disclaimer
  • Spam Filtering

Collaboration Features

  • Resource Mailbox
  • Calendar Sharing
  • Public Folders
  • Shared Contacts

Security

Features

  • Multi-Tenant Platform Security
  • Email Encryption
  • Security Policy Customization
  • Automatic Backup
  • Remote Device Wipe
  • Anti-Virus / Anti-Malware
  • Redundant ISPs
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Certifications

  • HIPPA
  • FISMA
  • FINRA
  • EU Safe Harbor Compliant
  • SSAE 16 Certified
  • ISO 27001 Certified
  • SSAE 16 Type II Certified
  • SOC Type 2 Certified
  • PCI Compliant

Integrations - 5 / 5

Intermedia's security package makes them a standout carrier in the hosted exchange marketplace. They are SOC 2 audited, which requires Intermedia to establish strict security policies to store and protect sensitive customer data. That means clients can feel confident in the company's products, network, and infrastructure for all their cloud storage needs. Additionally, Intermedia also has all other relevant worldwide security certifactions, i.e. HIPPA, FINRA, FISMA, EU Safe Harbor, ISO 27001, etc. Intermedia provides multi-platform security, email encryption, automatic backups, anti-virus and anti-malware, and ISP redundancy with high availability and load-balancing.

How much does Intermedia cost?

Price
Starting at $7.49
Price Structure
per user per month
Additional Features
Additional Fee
Security Features
Additional Fee
Additional Storage Space
Additional Fee

Pricing - 4.3 / 5

Although Intermedia's per-user fees start low, they can increase quite quickly. With the range of collaboration, security, productivity, and storage add-ons only available for additional fees, it can be easy for a monthly bill to become quite expensive compared to more stripped down hosted exchange providers.

Integrations

Supported Microsoft Apps

  • Outlook
  • Office
  • Lync
  • SharePoint

3rd Party Integrations

  • Salesforce
  • Skype for Business
  • ShareSync

Support - 5 / 5

With the ability to work with over 30 essential communications and collaboration tools and services most companies rely on for their business, Intermedia provides one of the most extensive lists of integrative features in the hosted exchange game. This includes a host of Microsoft apps like Outlook, Office, and Lync, and other third-party software such as Salesforce, Skype for Business, and ShareSync.

Company Reputation & Support

Migration Support

Free, expert migration and on-boarding.

Reputation

Year Founded
1995
BBB Rating
A+
Trust Pilot Rating
8.7 out of 10
Date Collected
2017-08-13

Reputation & Support - 5 / 5

Intermedia offers 24/7 admin support, promising to reply to emails in under an hour and answer the phone is a little as 60 seconds. The company avoids outsourcing and only employs full-time staff members to guarantee reliability and quality customer care each time you call. The company is a credited by the Better Business Bureau and holds an A+ rating, as well as Trustpilot score of 8.6 (Great) based on 74% positive customer reviews. Clients who have worked with them agree that Intermedia offers reliable products and delivers outstanding service and support.

Contact & Additional Info

Homepage URL
https://www.intermedia.net/
Company Phone
(888) 302-6967
Headquarters Address
825 E. Middlefield Road, Mountain View, CA, 94043

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Customer Comments & Reviews

Loading Reviews ...
D
Dave E
1/24/2017
Pros: The exchange features and control panel works well. Uptime is above great. Cons: The advanced email security for SPAM is garbage. They had Mcafee before but replaced with some inhouse non cloud spam service which is ineffective. Nothing is worse than getting tons of spam.

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  • Anti-malware, anti-spam protection
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  • FastTrack, onboarding service provided by Microsoft professionals
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