Intermedia Hosted Exchange Review

Rating: 9.9 / 10 (Excellent)
Disclosure: We receive advertising revenue from this partner. Learn more.
Intermedia markets cloud business applications to over 100,000 business customers worldwide. Founded in 1995, the company is headquartered in Mountain View, California and has offices in Russia, Australia and the UK. It accredited by the BBB and has an A+ rating.

Intermedia is an established provider of 30+ cloud IT business applications including: hosted Exchange email, cloud phone systems, file backup & sharing, Office Apps, email archiving, instant messaging and others. Intermedia has a strong reputation for reliability with their Hosted Exchange cloud-based email offering.  Intermedia is also the largest independent provider of hosted Microsoft® Exchange.

Intermedia’s Hosted Exchange plans provide business-grade email, calendar & contact services enabling businesses to leverage enterprise-grade infrastructure at a very reasonable monthly price.

Hosted Exchange, along with Intermedia’s other services, is offered as a standalone product and as part of Intermedia’s Office in the Cloud™ suite of IT services. All Intermedia services come with their Worry-Free Experience™: free onboarding/migration, a 99.999% uptime SLA, and 24/7 expert phone support with hold times that are typically less than 60-seconds.

Features and Services

Microsoft Exchange 2013 or 2016

Microsoft Office Apps



Data Storage


Attachment size


HostPilot® control panel

Desktop, mobile and web access

Advanced email security

Migration Assistance

Contact and Calendar Sharing

Active Directory Sync

Online Meetings

Skype® for Business

SecuriSync® Backup and File Sharing

Hosted PBX, Fax, Conferencing

AppID SSO with unlimited number of web apps

Office apps powered by MS Office 365™

Additional Features

Daily account-level backup, My Services end user control panel, SharePoint® collaboration

Reliability & Security

  • 99.999% financially backed uptime SLA
  • Intermedia facilitates compliance with HIPAA, FINRA, SEC, SOX, and many other industry regulations.
  • SOC 2 audited, which adheres to high security standards.
  • Datacenters are audited to the SSAE 16 Type II standard, which validates the provider’s commitment to the trust principles of security, availability, processing integrity, confidentiality, and privacy.
  • Intermedia maintains a comprehensive privacy policy.

Control Panel

Hosted Exchange control panels have historically been painfully difficult to use, with interfaces that are cumbersome even for IT professionals to navigate. Intermedia’s HostPilot control panel, however, is intuitive & hopefully represents a new industry standard, where other providers will emulate & build similarly easy to use control panels.

  • Very easy to use
  • Ability to quickly provision users and configure settings
  • Granular control over services
  • Full control over mobile devices

Onboarding & Migration

  • Free migration to the Intermedia platform provided by Intermedia experts
  • No downtime to help ensure a smooth transition
  • Proprietary tools alongside 3rd-party tools provide a seamless migration from virtually every email platform
  • Currently migrates 10,000 -15,000 mailboxes every month

Customer Support

Intermedia stands out from other hosted Exchange providers with top-rated customer support. Microsoft-certified technicians provide 24/7 phone and chat support with average call wait times of 60-seconds.

24/7 Phone Support

Online Tutorials

Live Chat



Email Features

Exchange 2013 & 2016 available

Unlimited Email Storage

Advanced Email Security

Email Archiving

Email Encryption

Plans and Pricing

Customers can bundle their plans based on need, but for hosted exchange, Intermedia’s basic plans start at $4 per month & can be purchased with either a month-to-month or annual contract.   

Risk Free Trial


Length of Contract

Month-to-month or Annually

Money Back Guarantee


Setup Fee



Everything +

$99.99/month (per user)

Collaboration + Hosted PBX

$39.99/month (per user)


$14.99/month (per user)

Exchange + Skype for Business

$9.99/month (per user)


$7.49/month (per user)

Web Only

$3.99/month (per user)

Bottom Line

Intermedia's Hosted Exchange product is a high quality and cost-effective solution that's great for businesses of all sizes.  


HostPilot, Office in the Cloud, SecuriSync, and Worry-Free Experience are either registered trademarks or trademarks of, Inc. in the United States and/or other countries.  Microsoft, Office 365, SharePoint, and Skype are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.


Top Rated
Our Partner
9.9 / 10
  • #1 Choice of Consumers Advocate Visitors in 2016!
  • 99.999% uptime guarantee w/Enterprise-class security & reliability
  • Free migration/onboarding by Intermedia experts
  • 24/7 Support, <60 second hold time
  • Anytime, anywhere access to email 
  • Robust and intuitive control panel offering granular control
  • Over 1 million users trust Intermedia

Latest Intermedia Reviews

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Dave E
San Jose, California

Pros: The exchange features and control panel works well. Uptime is above great. Cons: The advanced email security for SPAM is garbage. They had Mcafee before but replaced with some inhouse non cloud spam service which is ineffective. Nothing is worse than getting tons of spam.

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