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Compare Travelers vs. USAA Homeowners Insurance

What’s the difference between Travelers Home Insurance and USAA Home Insurance? See how our editors compare the two companies below.
Last Updated: March 14, 2024
Travelers Home Insurance
4.8 / 5 - Excellent
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USAA Home Insurance
4.7 / 5 - Excellent
no_rank
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Key Facts

  • You Could Save $325 on Avg. on Home Insurance
  • Homeowners, Condo, Renters or Umbrella Coverage
  • Save Up to 15% on Home If You Bundle w/ Auto
  • There when you need it: Fast claims & 24/7 reporting
  • 160+ Years in Business
  • Strong financial ratings
  • Wide variety of home insurance plans
  • Multiple types of coverage available
  • Provide up to 75% of value for personal property coverage, with no depreciation
  • Only available for active and retired US service members and their families

OVERALL RATINGS

 TravelersUSAA
Coverage Options4.5/54.8/5
Pricing and Discounts5.0/54.8/5
Customer Service4.5/54.8/5
Financial Strength5.0/54.6/5
Add-On Coverages4.5/54.8/5

Financial Strength Comparison

 TravelersUSAA
Underwriter
The Travelers Indemnity Company
USAA
Marketshare
3.92%
5.85%
Premiums Written
$23,918,047,683
$0
Standard & Poor's Financial Rating
AA
AA+
Moody's Financial Rating
Aa2
NP
AM Best Financial Rating
A++
A++
*The above information reflects the financial strength of the underwriter of the Travelers home insurance policies: The Travelers Indemnity Company.
*The above information reflects the financial strength of the underwriter of the USAA home insurance policies: USAA.

What do their customers think?

National Association of Insurance Commissioners

 TravelersUSAA
NAIC Complaint Ratio
2.58
0.54
NAIC Total Complaints
12
86
*The NAIC complaint ratio (in this case 2.58) is a ratio of the number of complaints a company received to the total premiums written in a calendar year. The median complaint ratio across all companies is 1. A score below 1 means the company received fewer than average complaints. A score above 1 means the company received a higher number of complaints than average.
*The NAIC complaint ratio (in this case 0.54) is a ratio of the number of complaints a company received to the total premiums written in a calendar year. The median complaint ratio across all companies is 1. A score below 1 means the company received fewer than average complaints. A score above 1 means the company received a higher number of complaints than average.

Customer Ratings

 TravelersUSAA
BBB Rating
A+
A+
Number of BBB Positive Reviews
2
21
Number of BBB Neutral Reviews
2
5
Number of BBB Negative Reviews
23
221
Date Collected
2017-11-02
2017-12-10

Coverage Differences

 TravelersUSAA
Basic Coverage Types
Dwelling Protection
Other Structures Protection
Personal Property Protection
Liability Protection
Additional Living Expense Coverage
Dwelling Protection
Other Structures Protection
Personal Property Protection
Liability Protection
Guest Medical Protection
Additional Coverage
Water Backup Coverage
Enhanced Dwelling Protection
Scheduled Personal Property Coverage
Scheduled Personal Property Coverage

Pricing & Discounts Compared

Household Discounts

Travelers
vs
USAA
  • New Home
  • Home Safety Features

Policy Discounts

Travelers
vs
USAA
  • Multi-Policy
  • Claim-Free
  • Multi-Policy

Contact & Additional Information

 TravelersUSAA
Homepage URL
Company Phone
(800) 328-2189
(210) 531-8722
Headquarters Address
485 Lexington Avenue, New York, NY, 10017
9800 Fredericksburg Road, San Antonio, TX, 78288
Year Founded
1853
1922

Final Verdict

Travelers Home Insurance and USAA Home Insurance are very close in quality and have the same overall rating. That said, Travelers scores better than USAA across: Pricing and Discounts, and Financial Strength. Whereas, USAA scores better on Coverage Options, Customer Service, and Add-On Coverages.


Customer Comments & Reviews

S
Steve F
3/2/2022
USAA Home Insurance review
Thwere is no record of PNC Bank having perchassed or owning USAA. In 2020 PNC sued USAA for patent infringement. Charles Schwab purchased USAA's Investment Division. Any further information about PNC Bank and USAA would be appreciated.


Dave D
8/19/2018
USAA Home Insurance review
We've been USAA Homeowners members at least 13 years. We had a bathroom toilet leak, caused 7000.00 in damage. They were great to work with fixing the damage. Just got our new annual premium and they raised our annual rate to over 1000.00 dollars. Amica can beat them by 1300.00 dollars a year. So it's been fun USAA but we're moving on to a different high quality company.


W
Willie A
3/16/2017
USAA Home Insurance review
I have been insured with USAA for approx. 3 years and have been very please with their level of customer service. Over these few years I have filed multiple claims with my home and cars due to no fault of my own. I have experienced lightening damage to my house and a tree falling onto the roof. I have a few claims with my automobiles due to uninsured or under insured motorist. USAA did not give me any problem with these claims. They were very responsive to my calls and move the claim swiftly. I have been very pleased with them. The only concern I have is the substantial increase in my policy over these few years. I expect it to increase but not this much. I believe USAA is a great company, but I may need to look for another carrier with lower rates for the next year. Hopefully, they will treat me with the same level of customer service that I received from USAA.