6 Customer Reviews - see all comments
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Liberty Mutual is a major multi-line insurance company, with the third-largest share of the American homeowners insurance market. Established in 1912, the company does business through their ample network of agents, as well as via its webpage and mobile app. They also offer standard homeowners coverages, with numerous coverage and pricing options.
Latest Liberty Mutual Reviews
i just finished filing in their form on their website for a home insurance. It took 15 mn. At the end their system stated NO because I don't live in a gated community or per their quote: "We're sorry, based on our underwriting guidelines* we are unable to provide you with a quote. *Unprotected Location" PS:I have 2 fire extinguishers, deadbolt, smoke detectors and intruder alarm! They need to work either on their system or their guidelines.
I have nothing good to say had them since 2012 the rates have sky rocketed there have been no claims this company covers the very bare stuff you better take a closer look to cover your pride and joy your home.
We had a pipe wear out in the crawl space. This pipe took kitchen water and one bathroom sink water to the sewer for disposal. I paid for the plumber, but Liberty Mutual would not pay for the hazardous waste that ended up in my crawl space. Our furnace is in the crawl space and so the smell, bacteria, and any other harmful items enter the living space. Apparently, Liberty Mutual will NEVER insure my house for water issues because of its age. Yes, my house was built in 1942 and still has good pipes in most places. Shame on Liberty Mutual for not paying for sewage clean-up to the tune of $2,188.00. It's not as though I haven't already paid that much over the past 5 years for this. I... Read More
We had a house fire 10-11-2015, Liberty mutual has refused to pay our loses. They have tried scare us, threatened us, offered about 1/2 of the cost to replace what we had. Our house know has mold plus the furniture that could have been saved has more damage to it . Liberty mutual is the worst insurance company around. I am disabled and retired, my wife is 65 and retired. Our house of 30 years is worthless. If you want more information, We have all our documen's as proof.
this insurance has increased 300% in 5 years. In addition they do not cover leaks under the slab of your home. The most efficient way to fix is to jackhammer the slab but Liberty Mutual will not pay to fix the hole in your floor. So another words you pay a lot for no service!
Terrible on car insurance. Canceled us for hitting an animal we had no control over. Bad customer service. Never called back as promised. Had to call and call. Took a lot of my viable time dealing with this company. The adjuster was the worst. She was Hispanic and you could not understand her. Every time I tried calling I would get her voicemail. Would leave messages. Never received a return call. This went in for months. Talking to supervisors.... constantly apologizi g to get nothing accomplished because everything was going through our Hispanic adjuster. Stay away from this company. Not worth the risk!