Third Federal Home Equity Loans Review
7 Customer Comments & Reviews - see all comments
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Third Federal Savings and Loan offers a variety of financial and banking products, including mortgages, home equity loans and home equity lines of credit, and deposit accounts. The company provides its services in 25 US states and the District of Columbia, with most of its branches located in Ohio and Florida. Third Federal operates as a subsidiary of TFS Financial Corp.
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7 Customer Comments & Reviews
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I submitted a HELCO app on March 27, 2021. Still not closed on July 14th. Was told it would take 3 weeks! Simple loan. Credit score 800+ and been in the house 17+ years - loan to value under 80%. I understand a backlog from covid, but this is way beyond that excuse. They obviously have a serious management problem.
Have an opportunity to refinance my primary loan and save around $500 a month. I have an equity line through Third Federal and have waiting for them to complete a subordination clause for 2 plus months. They have always been paid on time and with additional money going to principal. Why is it so difficult for them to do this simple task in a timely manner. Their delay has already cost me about $1000 in additional interest to my primary lender. Frustrated and disgusted.
Currently undergoing application and has been sent to underwriting, they say. Website is near impossible to use and we have emailed instead direct to loan officer. Though received site indicates no info provided. Communication the worst I have experienced with a business. Slow is kind!
Takes very long for approval.
They requested different document with same information that delayed process another 10-12 days.
They direct you to a link that is very confusing and difficult to navigate unless you are familiar with the system. Would likely not use again based off of experience thus far and would not recommend.
They had the best rate, no doubt about it. However they were incredibly slow about getting the HELOC done. Their websites are terrible. Nothing intuitive about them and ugly not that that matters much. My biggest complaint is I can't make a payment on principal on the website. I'm limited to $200 payments at a time. I come back to make another payment and can't make any payment because I don't have a payment due. Now why would they make it hard to pay off principal? Could it be that they will make more money on interest if they make that difficult? You would have to ask them. I did a refi this year too with a big company that were "Quick" like a "Rocket" about getting things done and with... Read More
You are just a number. At the Mayfield office, if you do not have experience and knowledge of the HELOC process beforehand, you are on your own. I sent them several emails regarding my terms only to find out they did not read them, and just shined me on with smiley voices. They would only read the first couple of words and respond with words that were not connected with the questions.
I think they are processing way too many loans and to think that you could be more than a number is no more than wishful.
Horrible customer service . Utter confusion on their end over my application. No one ever contacted me to communicate the decision on my application.