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Quicken Loans | Home Equity Review

12 Customer Comments & Reviews - see all comments
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Quicken Loans is a financial lending company that specializes in online mortgage refinance. Based in Michigan and founded in 1985, Quicken Loans has grown to become the largest online lender in the United States. The company offers a streamlined qualification process, as well as flexible loan terms.

How is Quicken Loans rated?

Breakdown

Overall Rating: 0 / 5 (N/A)

Quicken Loans is a well-established lender that streamlines the application and approval process so that borrowers can receive approval within minutes.

The company's customer satisfaction levels tend to be above average.

Their rates are generally lower than their competitors and offer the option of completing the loan process completely online, though they do have loan experts that borrowers can call.

**As part of their continuous drive to simplify and speed up the home equity lending process, Quicken Loans has recently developed an eClosing network, a mortgage closing with a digital note. It can be done one of three ways: an in-person hybrid eClosing, an in-person electronic notarization (IPEN), or a remote online notarization (RON). Hybrid eClosing is currently available in all 50 states, though IPEN and RON are still being phased in. However, as more states adopt the technology, the growing network will allow any Quicken Loans mortgage to take advantage of the eClosing option.

Quicken Loans Features

Lender Type
Online Lender
Loan Types Available
Cash-out Refinance
Cash-out Refinance Terms
Up to 30 years loan term
Cash-out Refinance Fixed Rates Starting At
3.99%

Quicken Loans Qualifications

Loan Qualifications
Property Appraisal
Proof of Employment
Primary Residence
Minimum Credit Score
620

Quicken Loans Customer Experience

Total Consumer Financial Protection Bureau Complaints
198
Total CFPB Complaints/Originations
0.05
Site Features & Technology
Home Equity Calculator
Mobile App
Online Application
Online Quote

Total Originations (in millions)
$76,458
Number of Originations
376,200
Average Mortgage Size
$203,200
Memberships & Accreditations
Equal Opportunity Lender
Insured by Federal Housing Administration
Nationwide Mortgage Licensing System ID
3030
Nationwide Mortgage Regulatory Actions
1
Trust Pilot Rating
4.6 out of 5
BBB Rating
A+
Date Collected
2017-08-17

Contact & Additional Information

Homepage URL
Company Phone
(800) 979-5133
Headquarters Address
1050 Woodward Ave., Detroit, MI, 48226
Mailing Address
P.O. Box 6577 , Carol Stream, IL, 60197
Year Founded
1985

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12 Customer Comments & Reviews

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asgresham61
3/2/2023
From the comments and reviews that I have read about your company. Quicken Loans is not a good company. People are saying that they've experienced negative affects from you all trying to get people to pull cash out of their home, you all don't do home equity loans, and they've had bad experiences at closing.


garyhatesbrittany
9/27/2022
My house is paid for all the way it's mine in my name.im looking for is a low interest loan and the only way to get that is with home equity line of credit so hook me up


E
Elly
6/6/2022
I just spent the better part of five days working with a Quicken Mortgage Broker in search of a Home Equity Line of Credit (HELOC). I clearly explained my desire to have that type of loan so that I could access cash as needed. Instead after many conversations, it turns out they do not offer HELOC loans but were pushing me to “pull needed cash” out of my home. Doing that would leave me paying interest on a loan far greater than what I need right now without the ability to access additional funds in the future. I finally spoke to a supervisor who said, no, they do not offer HELOC because “most customers don’t really want them.” Worst financial experience in a long time.


Tahir S
1/15/2021
I also have the same complaint as jerrypeck. I am going to exact copy of his statement as follows: We did a Google search for home equity loans (HELOC), Quicken Loans called us from our online inquiry into home equity loans and stated that they ... do ... not ... do ... home equity loans. They tried to sell us on a refinance of our existing loan. Quicken Loans needs to either: a) remove all suggestions that it does home equity loans so search engines will pull Quicken Loans up into the list; or, b) actually start offering home equity loans.


jerrypeck
11/5/2020
We did a Google search for home equity loans (HELOC), Quicken Loans called us from out online inquiry into home equity loans and stated that they ... do ... not ... do ... home equity loans. They tried to sell us on a refinance of our existing loan. Quicken Loans needs to either: a) remove all suggestions that it does home equity loans so search engines will pull Quicken Loans up into the list; or, b) actually start offering home equity loans.


R
Rosemarie
9/28/2020
Absolutely THE WORST company to get a loan. I have excellent credit, house nearly paid off and no other debts and they advertised a great low rate for someone like me. NOPE... they couldn't get the paperwork done...first they lost it supposedly THEN claimed they were missing an item but only after the 30 days was I notified of this missing item. YEAH a great rate they never wanted to give but they were real quick to collect over $600 in fees that they never returned to me. HORRIBLE


B
Bruce C
6/30/2019
Quicken loans only offers HELOC loans to Schwab investment account holders.... I was looking for current rates on the web... filled in the requested information... within 5 minutes I got a call from a loan rep.... found out they only loan to Schwab investors... I feel like I wasted my time.... and I still did not get the current rates....


B
Bethany
6/3/2019
QUICKEN DOES NOT DO HOME EQUITY LOANS! I spent tons of time providing all my info only to discover they wanted to combine my first and second.... only for 17,000 in fees!!! Not an option for home equity loans!!!


G
George
3/15/2019
Felt like a bait and switch. Everything was rosy until they had my $500... then they used my DIR Debt to Income Ratio to jack the rate and change an extra $1000 to even provide a high rate. Don’t give them a penny until you have a lock on the rate.


K
Kenia
2/17/2019
Entirely too aggressive and pushy when you fill out online request for rates. No one should be calling within 30 seconds of entering my phone number.