EasyKnock Residential Leaseback Review

Hi Glynnis, I've looked through the correspondence record and don't see any texts sent by our team members. We don't require the home to be owned free and clear, though we do have some limitations. We're further investigating, but in the meantime, I'm having someone reach out to rectify and see if we can assist you!

Hi Shawn, it’s disappointing to see your review, as we did everything we could to assist you. Many of your comments are simply not true. Our Tenants with options get to choose their broker as long as they abide by the terms of their lease agreement, mainly - staying current with rent payments. While unfortunately, you did not make rent payments, we still let you use an agent you wanted to try and sell the home. However, after no action for 3 months, we had the house listed through an agent of our choosing. Even at that point, per your request, the house was listed at an inflated price, higher than the amount at which it was appraised. The home sat on the market for an additional 3 months, at which point we reduced the price. During this entire period, you did not pay rent and we still tried to work with you, instead of seeking an eviction through the court. During the listing period, you also did not cooperate with the sales agent with respect to showings. In order to facilitate a smoother home sales process, we gave you $8,000 dollars to move out so the house could be properly shown. You took the $8,000 but did not uphold your agreement to move out. After you did not pay rent for 6 months, did not cooperate with showings to get the house sold and misled us into giving you $8,000 to assist with relocation expenses - we finally filed for and obtained a judgment against you to evict you and for back rent. Furthermore, the comment about photos of trash is not true. After the agent was finally able to get into the house to take pictures, all the listing pictures were professional with no pictures of trash as claimed (https://www.zillow.com/homedetails/637-Scottsdale-Dr-Richardson-TX-75080/27169717_zpid/) The comment about an iBuyer is also false. The home was never sold to an ibuyer, it remains on the market.You have not lost $100,000 - once the home is sold on the market, EasyKnock will receive the rent we are owed, and you will receive any remaining value. Lastly, you chose to work with EasyKnock initially because you wanted the flexibility to stay in your home as a renter on top of turning your equity into cash. We tried our best to make sure this option worked for you but after months of you not paying rent, our hands were tied.

Hi Natalie, we apologize that your experience with us was unsatisfactory. We are constantly growing and improving and appreciate your feedback as an opportunity to learn. While we did sign an agreement to purchase the property, the agreement was subject to inspection, amongst other things. We apologize that this was not communicated clearly. The inspection revealed significant issues that would have required the home to be vacant in order to be fixed (it would have been too dangerous for you to remain in the home while the necessary repairs and construction occurred). We still wanted to provide you with an option, so we offered to buy the home provided it would be vacated at closing. Unfortunately, that was not a good solution for you. We strive to help as many people as possible, however we are sorry we were not able to provide a beneficial solution for you. Thanks again for providing this feedback - we are already making changes based on it and using it as an opportunity to grow.