ConsumersAdvocate.org
17 Customer Reviews - see all comments
Disclosure: We receive advertising revenue from this partner. Learn more.
Widex is a privately held manufacturing company based in Denmark that focuses on production and distribution of hearing aids in over 100 countries. Founded in 1956, Widex offers digital behind-the-ear and inside-the-ear hearing aids of various kinds, and provides numerous wireless accessories to further enhance each customer's individual experience.
- Take an online hearing test and get an idea of how your hearing is
- Zen Technology helps relax, concentrate, and masks painful tinnitus
- Acclimatisation program helps new users adjust to hearing aids
- Audibility extender makes high-pitch noise easier than ever to hear
- Wireless technology and mobile app for seamless interaction
Latest Widex Reviews
I'm on my 2nd set of Widex aids. I have had pretty good luck with them. Bought my 2nd set(Moment) but I purchased them in Florida and moved to Nort Carolina a few months later. Tried to get info online from Widex for a distributor. They never responded. Very poor customer service. Found a local dealer that sells 6 different brands and will service them but costs $55 office call and $150 if they touch them. 3 year warranty is worthless if dealer didn't sell them. I have had Siemans aids and they are worthless, nothing but trouble.
I purchased Widex hearing aids as my first set of hearing aids. The lady who sold them to me left on maternity leave and never returned. TI had a 3 year warranty period. I moved and re-established with another hearing "professional" that serviced Widex. My rechargeable batteries are dead and they are no longer manufactured. The "professional" could have cared less about my hearing issues or the battery. I wrote to Widex and received NO response. Customers beware of these hearing aids-they are so NOT worth buying
They have awful customer support
After 6 thousand dollars each and numerous returns neither my husband nor I can get the chargers to work The plugs do not fit into the units
Worse hearing aids
Nothing but problems cuts in and out .
Just awful
I could go into a lengthy detail, but simply put, purchasing Widex is a scam. Their blue tooth technology absolutely does not work. Don’t buy them. The only resolve you will receive from Widex is “ we are working on it”. I spent $6600.00 and learned the hard way
I have had these Widex Hearing Aids for about 5 years. I haven' t any trouble with them except resently.
#1 - Customer service is one of two most important aspects of dealing with a company aside from quality. Your customer service is basically non existent. I have tried to find a number to speak to a hearing representative from your company but all I have found is a number at which they say they do not deal with the product issues I am dealing with. This left me very disappointed with Widex. I paid THOUSANDS for my Beyond HA's. And scarecly three years later, aside from the maintenance supplies and batters, I'm expected to pay well over $100 to replace a receiver wire. This is outrageous at the price I paid. Widex should provide major replacements free or at least at COST.... Read More
I am sorry to say that my wife spent literally thousands of dollars on her hearing aids just over a year ago and she has received nothing but aggravation with them ever since. They cut in and out as if a wire were connected and then disconnected. Hearing aids should be helpful and provide joy, not hurtful and frustrating as these have been. All attempts to contact the company about possible warranty problems have been met with "go back to your audiologist as we don't deal directly with consumers." Needless to say the audiologist has been less than helpful as well.
My husband got his Widex hearing aids a little over a year ago and has had nothing but problems with them. Not sure if it is the hearing aids themselves or our audiologist. He has been back in to have them adjusted or looked at every month since and he still can't understand conversations or understand the voices on TV. Background sounds are overwhelming. He has gotten to the point where he is going to give up on them and they were VERY expensive. I believe he should get some satisfaction out of them for what we paid for them. Any ideas of a good audiologist who works with Widex in MN? Not a happy customer and certainly won't recommend Widex to anyone unless we get some... Read More
I feel bad for the people below. It seems like your need to depend on your audiologist regarding repairs. Ours would NEVER let you leave without loaners while yours were being fixed and she programs the loaners appropriately before leaving the office with them. Therefore, no problems with hearing in the meantime. It just isn't safe!!! I will say that we have seen first hand that an audiologist is not consistently great - we have been blessed with our provider. We realized around 5th grade that my son knew more about troubleshooting his aids than the county audiologist assigned to him at school- yikes! They are not all created equal - if you have bad service, find another audiologist!!! We... Read More
I have owned the Widex-M-Dex Dream series for 6 years. I love them. I worked with my audiologist to adjust to them slowly. I had them checked and cleaned every 6 months. I live in a very humid climate . Therefore, moisture is an issue. I purchased the drying cleaner. I believe cleaning my hearing aides nightly and check ups have extended the life of my 440 series. I didn’t want to wear hearing aides before age 50–but I couldn’t stand not being able to hear my students clearly in the classroom or friendly adult conversations. Highly recommend. I can’t hear without my Widex.
Where can we find a service center to service hearing aids 5 years old?
No one seems to have the program to adjust them. We live in Kern county, California. Other than this we like the hearing aids. LK
Bought model Unique Passion 440 just over two years ago. In a quiet setting they do help. In a restaurant or crowd setting, I have great difficulty discerning what anyone says. If someone speaks to me on my left side (my bad ear side), I have to turn my head to the right so that I can hear what they are saying, even in a generally quiet setting. My audiology team has been great in making adjustments on a regular basis but still I have to ask people to repeat what they say and even then it may take a few times.
Never could stop the squeal from them after numerous trips and calls by the audiologist to the vendor. Went to a free clinic, and he got them to work better. Have had to send them in three times, twice lost communication between units and once bad transducer. Except for last time, they were covered by warranty period, 2 years. I had the top end units. You cannot get a setting of no amplification, helpful when moderate noisy areas.
I like the model of the Widex Evoke Z 440 rechargeable. I also like the fact that it uses the cloud to do some amazing things. It has just about everything already on it.
Just bought 1 going to see if better service etc than starkey
I have had two widex aids for 3 years and have had to make constant trips back to my doctor to have them repaired. The problem is the hearing part that goes in my ears keeps failing and I have to wait sometimes 2 weeks for repairs which is very disappointing because since I have been wearing them my hearing has gotten worse and I can't hold a conversation in a crowd. I have to drive a 80 mile round trip to take them in to be repaired then drive back to pick them up once repaired. I should not be having this kind of trouble with these considering the cost of them, my warranty runs out 3/18/18, when this happens I may as well throw them in the trash. Widex needs to stand behind their... Read More