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27 Customer Reviews - see all comments
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Starkey is the only American owned and operated hearing aid company now in existence. Founded in 1967, the firm is headquartered in Eden Prairie, Minnesota. It makes and sells hearing aids under both the Starkey brand as well as the All American Hearing, Audibel, MicroTech, and NuEar names.
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Latest Starkey Reviews
I have had my Livio ai aids for over three years. The batteries last from 6am to 9pm when I go to bed. I have never had one go dead as mentioned in other reviews. I would like to know when the batteries need to be changed...
The rechargeable battery life is terrible. I get 8 hours in a work day, not much more. That is the only problem I have with the Livio Ai. Starkey needs a model like this with much more robust battery life so working people with long work days can go uninterrupted. These ran out of juice in the middle of tasks and meetings. The portable charger works well, but I have to swap to the old hearing aids during charges. The battery life gets worse over time. If this model were built like it SHOULD BE, it would offer #13 batteries like the Halo. The Halo is good but more vulnerable to microphone clog and is awkward with only one button. The Halos have good battery life but aren't as... Read More
In 2021, I donated a set of practically new (worn 5-10x) Phonak hearing aids (worth ~$4500) I purchased in 2015 to Starkey Hearing Foundation. I found them online and saw that they accept donations and are a 501-c-3 organization, and that they would provide me with a tax-deductible receipt. I printed out these materials so I would follow the instructions perfectly. I donated these hearing aids in GOOD FAITH and waited the 6-8 weeks they requested. I received no receipt. At week 10, I called and they told me they aren't giving out TD Receipts anymore. So now I get no tax deduction and they confiscated my hearing aids. I spoke with Elizabeth Sweet who continually denied my request for a... Read More
I have ITC hearing aids from Starkey and they are overpriced junk. As soon as the warranty expired both hearing aids broke and Starkey wanted $400 to fix each of them. I had to make adjustments every time I took the hearing aids out as the program would not stay set on the program I selected. I wouldn’t recommend these to my worst enemy. Any hearing aid is better than a Starkey!
I love my Starkey Livio AI hearing aids. The difference they have made in my hearing and consequently in my life is amazing. They are rechargeable, so no more buying batteries. They can track the number of steps I walk, have a fall alert feature, have Bluetooth capability, and there are optional accessories, like a speaker you can put in a table in a meeting that picks up the voice of the person who is speaking and sends the sound you your hearing aids. The Bluetooth feature allows me to listen to music in a phenomenal quality. I am so happy that I have these hearing aids!
left aide does not charge fully or when does charge does not last. Sent back thru Audiologist to Starkey for repair came back with same issue. Sent in multiple times before warranty expired always came back and had the same issue now the right one does not fully charge even when left in for multiple days. I am of the opinion that the units were not repaired or replaced when under warranty but just cleaned and sent back. I go along with other reviews about not being worth the price you pay.
The product is substandard, even getting them for free from the VA, THEY ARE NOT WORTH THE AGGRAVATION! Yes,I am returning them to the VA. Their software is totally unstable, settings and so forth have to be redone daily,and their technical support is useless,except for a lady named Diane, the rest, not once, and there were many times ever resolved any issue for me. Oh yeah, when they don't know, they blame it on you. I will walk around half deaf until I can afford a real pair. STAY AWAY!!
i paid 7k for this brand in 2017, 3.5 years later one plastic part got broken and i was told to pay 500 $ to get it repaired , i would expect them to last a little bit longer for this price . Oh well...
Would never buy from them again, I bought two separate sets from two different dealers over the years. The first dealer would not stand behind their warranty and the second dealer continually sent the left in the ear hearing aid back for repair. Not worth the money or trouble.
worn HA's for nearly 40 years, first pair Audiotone (paid for) remainder thru V.A. (no cost for those disabled) and have been Starkeys, all I do is send them for repairs, constantly. Remember being told by original audiologist to avoid Starkeys, now I know why.
I have been using the Starkey Livio AI rechargeable hearing aids for 9 months. I have continued to have issues with the hearing aid performance. I have sent them back to Starkey for repairs only to have them returned and I experience the same issues. The consistent issues I have include: - one hearing aid shuts off or restarts (~2-4 times per day). -The BLE connection with my phone is invalided and it is necessary to delete the configuration and completely re-establish the BLE pairing (~once monthly). -When streaming, the left and right ear's get out of sync and the resulting playback is not understandable (~once every three days). The "awarding winning" Thrive application is a... Read More
I have the Starkey Soundlens Syn i2400 - IIC, paid over 5k for them and they are just not worth it. They do one thing very well, and that is break. I can't remember the last time I had both of them in my ears for any significant length of time. Every time something is wrong they get sent back to Starkey and you are out for 2 weeks. If you do not specify for them to use the same exact mold number of the one(s) that fit, what you get back probably wont fit right and will have to be sent back again, now your out a month. The Audiologist have actually gone to bat for me and got Starkey to extend coverages for them all the way up to completely replacing them. Even with that, the same old... Read More
I would never recommend Starkey Livio hearing aides. I have attempted over and over to correct the issues. The aides functioned intermittently since I got them. I have made many attempts to solve the continue problems with the aides, they seem to have a life of their own. There is no safe way that Starkey Livio hearing aides can be trusted to use consistently. 1. They switch channels at will. If I have them set on normal, they may switch to Loop or Car when my phone is across the room. 2. The sound moves on its own—this is very troublesome, especially when it changes to very loud. It is harmful to my ears and brain to have unexpected loudness or when the aides switch... Read More
I have only had my hearing aides one day, but it was so great when I can hear better than I have ever in my life. I have to also give thanks to Lucye who chose these aides for me. She is so knowledgeable and caring.
Starkey is the third brand of hearing aid I’ve owned, and is by far the best. The sound quality is incredible, and my level of understanding is significantly improved. As for customer service, I haven’t had to deal directly with Starkey, but my audiologist is wonderful. His level of dedication and service is unmatched. These hearing aids were expensive, but I believe the price was fair, considering the level of technology.
Cheap junk. The button to change profiles sticks so mine keep says 'One, Two,One, Two,One, Two,....'. For the amount of money these cost they should be warranted for 10 years, unconditional.
Save your money and do not buy Starkey invisible hearing aids. You will never have both working at the same time. You will always be sending 1 back for repair. The quality of these devices is very very poor.
I had a major issue at an Audibel location that the owner refuses to address. After calling 9 times over 1.5 months, the owner still refuses to contact me back or acknowledge my issue. Unbelievably trash customer service for products that have a major impact on people's lives. I will never purchase a Starkey hearing aid again.
Reviews don't sound very good. I have had Starkey hearing aids for the past 5 years and for the most part, very happy, but I have to replace them because I lost them while on vacation. Not too sure I want to remain a Starkey customer based upon the reviews I am reading.
Got Starkey hearing aids in July. Having huge problems with them and they don't work as well as I would have hoped - especially for the price. Would not recommend them to anyone.
My batteries use to last five days now they last less then three days. Why the change?
I bought some of your hearing aids and as far as I can see they are just junk. You don't honor your contracts and your service sucks. These hearing aids are barely over a year old and one doesn't work and the other one is spotty at best. I spend that much money I expect a lot better product than what I got. I wouldn't recommend these to my worst enemy.
It took me 2 YEARS and 3 DIFFERENT audiologists to get starkey to make a shallow set of their Soundlens aids. My first Right-side aid was accidentally made as a Left side instead of an opposite hand mirror to the Left - it hurt like being stabbed in the inner ear when first inserted. I was a 34 year old man and nearly cried in the doctors office from the pain. When i pointed this out to my doctor, she said I don't know what im talking about and had it remade SMALLER. At no point did any of these trained professionals stop to see that the Right aid was made a Left. It took me 3 remakes (once every 2 weeks with shipping) for them to admit the mistake and remake. 50 such episodes... Read More
Purchased Halo 2 Starkey Hearing Aid from CT dealer in 2018, one of the selling point was iPhone app. If you are iPhone user, might not even bother using the app.
Star Link is one to worst designed app I have seen. Slow in bringing up your stored memories. Drops connection frequently. If you close iPhone and open, again, most of the time it starts from the Normal not the last stored memory you were using.
I am on my third set of hearing aids. I am using Starkey Halo IQ I2400. This set of hearing are great. Clarity is better than my first 2 sets. I started wearing about 16 years ago. I love the Bluetooth.
***** 5 star rating. Out of 5 stars