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32 Customer Reviews - see all comments
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Phonak is a medical devices company based in Switzerland, and a subsidiary of Sonova Holding AG. They have designed and distributed hearing aid systems across the globe for more than 70 years. Their products and accessories are designed with accessibility and practicality first in mind.
Fully online purchase experience
- Control your hearing aids via mobile app
- Products to address the unique needs of children and teens
- 100% invisible, no batteries to change
- Convenient online hearing tests
Latest Phonak Reviews
I was very happy with the product at the beginning but after just 3 months the left side hearing aid shut off and would restart by itself, it’s in the repair shop and I was given a loaner set and it too is doing the same thing, I’m having second thoughts about spending thousands of dollars for the Phonak hearing aids,
These hearing aids (Phonak Audeo L-RL) are crap. They are about a month old. They were provided by the VA. I've had to "re-boot" one, then the other at least every other day. Now, neither one will re-boot. They are fully charged (green light on both of them,) and the volume is on max.
Your bluetooth is crap. It does not pick up on my cell phone. I have to go on cell phone and turn bluetooth on to my hearing aids before it will connect. I have a tv bluetooth from Phonak and it will sometimes connect to my hearing aids. I have a $300 radio in my car. I turn on my radio and it immediately picks up bluetooth from my cell phone and never cuts out. $300 radio bluetooth with no problems vs $4,000 hearing aid bluetooth with endless problems. ??????
Don't waste your money. One of my hearing aids died in the first couple of months. Sent it in and it was replaced. The one I got back was not paired with my existing hearing aid so now I have to make another appointment to get them both paired together so currently I'm wearing one hearing aid. I hope this doesn't happen every few months.
These are very expensive hearing aids and I expected them to be among the best, but after about a year I now find out that they do not have the telecoil app for hearing in chuches or other venues. They also do not seem to work any better than the inexpensive hearing aids from Costco at less than 1/2 the price. very disappointed in them. I guess I'll go back to Costco and write off the huge investment as a loss and lessoned learned. BTW, I did contact the company and they said they could do nothing about it.
There is no pride in workshop. They can't make a custom ear mold that is if with quality to guarantee for 3 months and one day good luck getting 6 months out of one.
The hearing aids may be good themselves, but when a company sells a piece of plastic that is only ever put in and out of an ear that can't last even 6 months you know they don't have any pride in workmanship. Never a Phonak again. I need costom ear molds and $270 or more per year is far too much money for ear molds.
I hate this company. My audiologist only has limited companies to use, and now with this new pair - the batteries only last me TWO DAYS!!! That is unacceptable. I think I am still under the time frame to where I can switch for a different brand with my insurance, and although my audiologist thinks I am demanding, I don't care. This is my hearing, and my money that I had to pay out of pocket $1,800.00 and I expect to have hearing aids that last longer than two day before being annoyed with the signal to change the battery.
To save or update a program you need to shut off blue tooth pairing to the phone. Took several calls to find someone who knew this glitch. App is clumsy and you are never sure what your settings are. Even if kept running the app loses blue tooth connectivity and when you want to make a change it takes 20-40 seconds to reconnect. The auto changing drives me crazy and makes settings I don't get. Driving in car listen to the radio, get some outside noise and it adjusts vol down, you hear worse and it takes a while to reset. Same issue watching TV, wife makes kitchen noise and the aids shut down volume.
I have owned pho Al top of the line Model for over 2 years. Mine are rechargeable and no longer hold a charge more than 10-12 hours. So if I put them on 8:00 in the morning and go to a play in the evening the horns start going off indicating the battery is running down. I now have to send the device back to the factory as my audiologist can’t replace the rechargeable battery so I will be without my device for at least 2 weeks. So much for the warranty Secondly, the pairing with my iPhone 12 Pro is terrible. I very often almost daily have to do a hard reset on my phone to get it to pair properly but not for long. Pho Al said they know about the issue and trying to work with Apple that... Read More
I recently purchased a phonak earring aid. This is my third one. I also have the tv device and I am trying out the Roger Pen. My main problem is with your app. It will not allow you to save a customized change to allow you to make sound changes. It also will not allow me to keep changes I make in the Rogers Mic and after a few minutes it goes make to the Automatic setting. Until you fix this problem with the app your aid and pen are useless to me!
I bought a set of these Hearing Aids in approx 2012, from my ENT office audiology dept. , for $4,000.. I thought having a 3 year Warranty would be a plus, and thought I would get at least 12 solid years of use. But thats not the case, after about 2 years, I could see the problems, and would ask the audiologist for help. He would look at them, & test them and say nothing was wrong. But I was not hearing well with them. Then the warranty expired, and they were even worse. I struggled with them for the years that followed, halfway hearing anything but not being able to buy new ones. Now they’re both broke, and so am I.. I have genetic hearing loss, and now can’t converse with... Read More
I was told that there was a 30 day guarantee period. I had difficulty with the hearing aids and requested a return. They came back and offered a different ear plug.....which was not to my satisfaction. I sent them back with their promise to fix it. It came back worse than before. I asked to return them and they told me the 30 day period had passed. Huh? I'm out $5000 and no hearing aids. I cannot recommend this company and will return to Seimens when I can afford another pair.
5 stars. Highly recommended. As usual on the Internet, Phonak gets a mix of good and not-so-good reviews. I don't write a lot of reviews, but I know that researching HA's is time-consuming and frustrating, and I want to add my 2 cents here. My Phonak HA's are the best I've ever used, hands down. I recently bought a pair of Phonak Audeo Paradise 90R HA's. They are by far the best HA's I've owned. My first pair, from another company, died recently after 9 years of OK service. My research led me to buy a pair of Starkey Livio Edge AI In-the-Ear (ITE) HA's. Even with constant adjustments through Starkey's Thrive app on my iPhone, the HA's just did not work for me, especially in... Read More
Your tech rechargeable battery is not compatible with modern lifestyles.
Is this what I m getting for my love of the military veteran.
Phonak makes/sells a line of hearing aid that is designed in a way that magnifies noise caused by a mild breeze to create an annoying sound similar to pills rattling in a bottle. In order to abate that feature you must buy one of their more expensive models. My particular retailer charges an extra $1000 for such an upgraded pair. A nefarious business practice reminiscent of bait and switch.
Today was one of the happiest days of my life. I exchanged my absolutely worthless Phonak Hearing Aids for another brand. They worked marvelously for two-weeks. Then no sound came through either hearing aid. Every senior in my family has had terrible experiences with Phonak. The audiologist all push them but from my experience if you have hearing loss Phonak is not the solution.
Is your review a commercial for Phonak. I suppose the actual hearing aids are as good if not better than any other manually controlled hearing aid. I see no comments about the being useless. It’s true, there are multiple ways to adjust the aids in the app, but as soon as you leave the app, the aids revert to a standard setting, not allowing you to customize your experience. The only way to keep your custom settings is to leave the app open, but as soon as your phone goes to sleep the aids revert. A Phonak rep to my audiologists says they are aware of the issue and are working on it, but after six months of having Phonak hearing aids no solutions have been presented to me. The... Read More
I had my hearing aids for less than year and they both needed to be fixed. I continued to have problems with them. At the 3 1/2 year mark, they are completely not working and I am told it'll be $800 to fix. Connect Hearing was of no help. I am truly disappointed and contacted Phonak to see if they can help me? I spent a lot of money, more than $4000 for a product that has never really worked. I am waiting to see if Phonak will be standing behind their product.
I have had my hearing aids for about 2 months and already have to send them back to the factory. I will not recommend Phonak to anyone.
The bluetooth connectivity and stereo music streaming is awesome. Love the rechargeable battery. Very satisfied and well worth the cost ( deductable as a health expense in Quebec, Canada).
Phonak hearing aids are excellent. However the Phonak app is poor. There is a default program setting which includes certain level of speech recognition, treble, setting, etc. Although the settings can be adjusted, the app constantly reverts back to the default setting. This is a glitch that tech support is aware of, but they currently have no fix. They recommend turning off sound settings to apps etc, which still does not work. The product is being sold with certain functionality that does not work, only the volume can be adjusted. Tech support states this is a problem with both Android and Apple platforms. If one looks at the app reviews for Phonak, reviews are not favorable. This... Read More
This company protects its retailers. Phonak has the ability to recast inner ear hearing aids for the original owner. However if you donate to a family member or someone in need Phonak will NOT recast as a policy. Phonak has the capability and will take the hearing aids back as a donation.
However this company makes the device obsolete in order to protect its market share.
Not a consumer friendly company. Avoid Phonak - not Senior or consumer friendly!
Spent $4300 for new phonak hearing aids, 2 nd pair I’ve owned. I will never purchase another. First I was told I needed molded hear aids, that didn’t work, the sound was like my head was in barrel, They have been sent back a couple of times, I go in about every 2 weeks, They are not worth the money. I would like to go to another phonak provideder dealer but I was told that I would have to be charged for every visit . So what if I had moved, does that mean the warranty is no good?
very good hearing aids-had them for five years and would buy them again
I have had my hearing aid one month and it went dead.I was told that the company that it will take 3 weeks to fix. I spent $1600 and I AM NOT HAPPY with your customer service. How about replacing it or refunding my money.