Rating: 7.9 / 10 (Very good)
42 Customer Reviews - see all comments
Disclosure: We receive advertising revenue from this partner. Learn more.
Oticon is a global hearing aid company that has consistently worked in the science and technology of hearing. They have been a world leader in the hearing care industry since they were founded in Denmark in 1904, and customize their hearing aids based on factors such as age, listening environment, personal preference and processing ability.

How is Oticon rated?

Breakdown

4.5/5
Hearing Aid Style
4.0/5
Features and Price
3.5/5
Battery Life
4.0/5
Customer Experience

Overall Rating: 3.9 / 5 (Very good)

Oticon is one of the strongest competitors in the hearing care industry due to its remarkably broad offering of hearing aid types and features. The technology behind the company's devices and accessories is some of the most advanced and provides users a great degree of customization and comfortability. The company's educational content is a great help for potential customers looking make an informed purchase decision. Moreover, Oticon offers more detailed information about its warranty and trial policies than other hearing aid companies.

Oticon Product Offerings

Hearing Aid Style - 4.5 / 5

Among the companies we reviewed, Oticon had one of the widest range of products and options. The company has seven current hearing aid models currently advertised on its website and a host of legacy products, as well. The company's newest hearing aids rely on cutting-edge technology to provide tinnitus relief, catch high-frequency sounds like "s" and "sh" and boost softer speech, among many other sought-after features. Product previews let customers see how the company's devices look on other users—something of a unique website feature. Oticon offers devices in a wide range of styles, such as MIC, CROS, and RITE. The devices come in many neutral and a few fashion colors. In addition, a number of wireless accessories and a convenient mobile app further enhance users' hearing experience.
Product Type
True Hearing Aid
Types of Hearing Aids
IIC
CIC
ITC
LP
BTE
Mini BTE
RITE
MIC
ITE
CROS
bi-CROS
Accessories
Charger Plate
Cleaning Kit
Remote Control
Mobile App
Computer Control
Mobile Phone Compatibility
iOS
Android

Features

  • Preset Sound Profiles
  • Directional Mics
  • Digital Noise Reduction
  • Digital Feedback Reduction
  • Bluetooth & Internet Connectivity
  • Telecoil
  • FM Compatibility
  • Frequency Shifting
  • Tinnitus Maskers
  • Wind Noise Reduction
  • Binaural

Oticon Additional Services

Features and Price - 4 / 5

Oticon hearing solutions are based on the company's BrainHearing™ philosophy. That means they have been designed to support your brain’s natural process of making sense of sound. Neither device pricing nor shipping information is available on Oticon'a website, as customers deal directly with health care professionals to acquire their hearing aids. Because the company's risk-free trial is administered at the discretion of these third-party professionals, Oticon does not offer information on their site about trial periods, either.
Online Hearing Test
No
Modes of Contact
Phone
Email

Oticon Pricing

Battery Life - 3.5 / 5

Since Oticon offers such a wide range of products, battery life, charging methods, and charging times vary. You can contact Oticon by email to inquire about battery life and other details for its hearing aids. You can also connect with an Oticon authorized distributor through the company's website.

Oticon After-Sale Service

Customer Experience - 4 / 5

Oticon has a short, 6 question quiz to evaluate customers' hearing capacity. The quiz is not very thorough, but it's enough to advise users whether it would be wise to consider a visit with a hearing professional. We found that specific information on each of the company's products was a little difficult to locate. It's there—but you'll have to dig several pages deep to find it. Oticon's website could be improved with a single pull-down menu that lets customers explore their hearing aid options easily, as well as a feature comparison chart.
Warranty Length
2 years
Warranty Coverage
Oticon hearing devices are covered by a limited warranty issued by the manufacturer for a period of 2 years and come with a year of protection against loss and damage. This limited warranty covers manufacturing and material defects in the hearing device itself, but not accessories such as batteries, tubing, earwax filters, etc. Problems arising from improper handling or care, excessive use, accidents, repairs made by an unauthorized party, exposure to corrosive conditions, physical changes in your ear, damage due to foreign objects entering the device, or incorrect adjustments are NOT covered by the limited warranty and may void it. Added to this comprehensive Oticon factory warranty is "Precise Hearing." This program gives you 45 days from the date you purchase your hearing aids to return them. If for any reason, you decide to return the undamaged hearing aids during the money-back period, the company will return the total price. However, the free-trial offer is administered by the hearing clinics that actually sell Oticon products at their discretion.
Text of Warranty

Oticon Reputation

Reputation - 3.5 / 5

Oticon currently holds a B- rating from the Better Business Bureau. The company is not rated on Trustpilot. The company does get a mention on several senior citizen advocacy sites. Still, it's hard to get consensus on the company's reputation. That being said, Oticon has enjoyed tremendous longevity. The company has been around in some form since 1904.
BBB Rating
B-
Number of BBB Positive Reviews
0
Number of BBB Negative Reviews
1
Date Collected
2022-04-11
Year Founded
1904

Company Profile

Full Name
Oticon Hearing Aids
Company Website
Headquarters
580 Howard Avenue, Somerset, NJ, 08873

Our Partner

Good for children, and teens
  • Wide range of hearing aid styles
  • Products to treat moderate to profound hearing loss
  • Customize your hearing aid's color and features
  • Built-in tinnitus sound support

Latest Oticon Reviews

seansullivan1959

4/14/2024
I have had the Oticon More 2 hearing aids fo a little over 2 years. I have had both at full capability for maybe 2 weeks in all that time. The noise reduction is insignificant. A foggy day will shut down the left one for water intrusion. If it gets actually wet I have to keep in a bag filled with desiccant cartridges for at least a day before it will take a charge. After getting wet it will never have more than 10 hours without dying. The company WILL NOT replace or repair. Oticon was a horrible decision on my part.


lsjmcdaniel693

10/6/2023
I have a pair of the Ocion More 3 and can't use them because I need molded ear pieces . I ended up getting a pair of a Widex brand.I have tried to find out if Ocion makes a molded ear piece but I can't find anything.


R
robert

9/17/2023
These are the worst hearing aids I've owned. The blutooth is useless to the point I cannot take cell phone calls. I've had hearing aids less than half the $6k I paid for rhese that were more reliable and their service and support is non-existent.


mmossey1952

9/17/2023
I have had my hearing aids for about one year. I have worn hearing aids for over 40 years these are by far THE WORST I have ever owned they have been in for repair several time replaced one and the cost of $5300.00 does not justify the issues with them. I have a 7 year old pair I use for backup and work very well


C
Casey C

6/19/2023
I have worn Hearing Aides for 30 plus years. I’m currently wearing Oticon 1 itc hearing sides. From almost day one jthrse hearing aides have had issues requiring them to to be sent in for repair. I believe 4 times in about 6 months. When I have to change batteries, they frequently won’t power up for anywhere from 15 minutes to several hours. The problem never gets resolved.


David B

6/2/2023
My Smart Charger for the oticon Mini-Rite R quit working within the first 45 days of use. I looked on Amazon and other places for a replacement and the minimum cost was over $200. I am a Navy Veteran and asked for a replacement charger through the VA but as the saying goes the check is in the mail. Still no replacement. Is their a German company that can offer a generic replacement so i don't have to worry about reliability. I have been over a month now without my hearing aids an absolutely can not afford the money they want for a replacement especially if it will only last a couple of months. Thank You


D
Douglas M

5/1/2023
I have worn 'antique' Phonak aids for years but could never wear them outside due to the wind and handling noises. The Oticon Real aids that I am test driving are amazing in this aspect. I have been in 20+ mph sustained winds with gusting and with hair touching the aids, but no wind noise whatsoever! Truly amazing. I wore them to a play practice for a granddaughter. It was in an old theater with poor acoustics. I was able to enable the speech enhancement and could hear the director's instructions much better. Using the aids to talk on the phone is another issue. The volume is too low and seems to be only adjustable on your phone volume. While talking on the phone or streaming... Read More


4tv.yu7

4/20/2023
Summary: My provider could not activate all the features, or improve the fidelity, of the Oticon Real One aids, which I bought, until after the 30-day trial window. I bought Oticon Real One aids, but they sounded horrible. Here's what they sounded like: Take the equalizer on your stereo tuner and turn all the base sliders down. Take the rest of the sliders (treble) and move them halfway to the maximum. I went back to the audiologist and they made adjustments. However, there was no improvement. They told me it would take some time for me to adjust to the aids. This product was completely unacceptable and I was near the 30-day return window. I got my money back.


marknicholson100

3/18/2023
I have worn Oticon HA's forever and they always sounded better than Phonak and others. My Last set was Oticon Opn1's and they were great, but feedback was always a problem. I recently replaced the Opn1's because the feedback problem and they were pretty old, so I got the Oticon More1R units. Unfortunately, the More1 units constantly distort when a new sound is introduced to the environment, I am in. The distortion is most noticeable in the speech frequencies, which is very annoying but also happens in every other frequency. The distortion is truly unnerving. I would characterize the distortion as, if a person was close to a large operating fan, then speaking thru it making... Read More


elliott.barkin

3/10/2023
I have been wearing the Oticon More 1 for over 2 years . The only issue I have is the cost of the wax stops for the mold. I get mine from the VA but have bought extra. They only last a week. I enjoy the streaming to my TV for that I say 3 1/2 stars.


Chester A

2/1/2023
They are a great company . Never had any problems. Great service and great pricing They need to have a site where they show lost or stolen hearing aids


edudbabn

1/6/2023
Paid a large sum of money for the Oticon More 3. Now 1.5 years into usage, the rechargeable batteries last less than 3 hours. Oticon says contact the audiologist, and audiologist says contact Oticon. So in essence they are a very expensive waste of money.


A
angie l

11/29/2022
Not my first pair of hearing aids, this pair is awful. Whistles all the time, had the molds remade and they still don't fit well. Battery life is maybe 2 days. Now the left aid is going off and on off and on. I depend on my aids to work daily. I am a poster child for wearing them. I have had to go back to my old pair as a back up and I don't hear as well out of them. Sad to pay for something that I feel is junk. Even my family says that I have had nothing but trouble out of them.


Brian M

8/18/2022
After 9 days my Oticon mid level hearing aids stopped charging completely. The left was at 85% and the right was at 56%. I saw my audiologist and she gave me a new charger. The hearing aids charged for 2 days and then stopped charging again. After a week later of not charging and finally getting my followup appointment. She showed me how to remove the wax cores and replace the domes. The hearing aids worked for 2 days then stopped charging. My audiologist has been out for a week and my hearing aids have yet to get to a full charge after multiple 12 hour charging sessions, resets, making sure the light was on showing charge. For $4,000 hearing aids they have yet to work or charge... Read More


D
Don K

7/23/2022
Have had 2 issues where they have been sent back to manufacture for repairs. The first one within a few months of having them. 2 less than a year. Instead of replacing them because obviously they are defective they did a repair that will probably hold long enough until the warranty runs out. I’ll not be buying Oticon products in the future. Unsatisfactory customer service.


romasull2

6/16/2022
i purchased more2 in February 2022 and are very disappointed; they will not work on my new samsung S22 and the tv box i purchased works sometime...most time i says on ear or the other is disconnected. my older mini-rites worked with my phone and the tv box. wish i would have looked at other aids


accenthq

5/29/2022
I have taken these hearings aids back many times and they still are not right. Right one has virtually no sound unless you hold the wire and they are so tinty. I am taking them back again. I was told they were replaced but seems funny this so called new pair has the exact same problem!!


J
Jackie

5/16/2022
I bought my Oticon hearing aids less than a year ago. I have had problems with the hearing aids disconnecting while wearing them, and them restarting shortly after. The dealer sent them in and they gave me a new pair. Supposedly. After less than a month they started having the same problem. Today, after the startup chime, the right hearing aid stopped working. I’m totally disgusted with this brand and would not recommend them.


P
Penny C

4/30/2022
The Oticon 1 Minirite rechargeable hearing aids perform very well and the phone connectivity and mobile application are great features. This rating is low, however, because the Oticon no longer supports the use of the original ZPower rechargeable battery nor does the company recommend any other brands of rechargeable batteries. Their recommendation is to use the standard non-rechargeable hearing aid batteries for the continued life of the hearing aids. After 3 years, my hearing aids are no longer rechargeable per the manufacturer.


pchipkin

2/26/2022
Model = More 3 miniRight R They are not compatible with the Google Pixel 6 which was released in October 19th 2021. What was I meant to do - buy an obsolete model just so its compatible with my hearing aids. Or keep using my broken pixe3. Unfair to customers. Who could tell at the time of sale that Oticon are super slow at keeping up with the times. This problem has made my daily life much harder.


sam.gray.1217

2/22/2022
Hearing aids never worked from day one, battery life was terrible, going through on average 1 battery every day, had disconnect issues with pairing clip... The memory suddenly wiped itself, so it refused to even do anything. Then out of the blue four years after purchasing it, the hearing aid died.


J
Janet B

11/13/2021
My More 2 aids are total crap. Children’s voices are shrill and piercing, only 20% understandable. The rest is gibberish. Dialogue in videos is almost complete gibberish, even worse than children’s voices. Soft spoken male voices are about 50% understandable. Some women’s voices are shrill and piercing. About the only time the aids work well is in a small group of women in a quiet setting. But I don’t need hearing aids in such a setting. Hearing aid technology needs to improve considerably to get up to mediocrity.


J
John V

11/3/2021
I have had my oticon opn minirites for 4 years and they have worked quite well. However, almost every time they put out a new version of the app OTICON ON, I have problems for 2 to 3 weeks connecting my hearing aids. They connect and drop off - repeatedly with absolutely no reason. I have contacted support and they told me the same thing that my hearing specialist said, upgrade the ios on the iphone, delete the app, turn off the phone, reinstall the app repair - I have done this over 20 times in the past week with absolutely no success. The last thing they told me to do is to disconnect all my network connections - since the hearing aids use bluetooth not network I am not sure what... Read More


S
Susan

10/4/2021
I am very disappointed in the hearing aids. I had others and they were fairly good. Paid 6500 for the new ones. But the Oticon app sucks! I can'thear well with movies or music on my phone nor my ipad. Half the time, they don't pair. Actually went and bought airpods for my devices. Wow, such wonderful sound difference! What a shame!


ALBERT A

1/17/2021
My first pair lasted 7 years (Excellent). The second pair kept eating batteries. They were replaced 2xs without success, each time a trip to the office to drop them off, wait a week and go back again to pick up. I hated throwing $4K down the drain as they are useless. I refused to keep going back to the overpaid audiologist's office, wait 2 weeks for a new pair, and repeat that trip several times. Bought a pair on Amazon for 1/8 the price. No issues at all.