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Lexie Hearing Aids Review


ConsumersAdvocate.org Rating: 4.3 / 5 (Excellent)
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Lexie Hearing is a hearing aids company founded in 2020 and based out of DeKalb, Illinois. The company offers self-fitting over-the-counter (OTC) hearing aids powered by Bose as well offering some custom features through its proprietary app, including being able to talk to a Lexie expert seven days a week.
 
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How is Lexie Hearing rated?

Breakdown

4.0/5
Hearing Aid Style
3.9/5
Features and Price
4.5/5
Battery Life
4.7/5
Customer Experience

Overall Rating: 4.3 / 5 (Excellent)

Lexie's premier model, the B2. is a self-fitting and self-customizable hearing aid. The guide helps you select wire length and the package includes different domes for the in-canal receiver. This, together with customer support 7 days a week from Lexie's experts as well as its high battery life make Lexie's hearing aids one of the best products on the market.

Lexie Hearing Product Offerings

Hearing Aid Style - 4 / 5

Lexie sells three models of hearing aids: The B1, B2 and the Lumen. The first two are receiver-in-canal (RIC) models powered by Bose while the latter is behind the ear and is the company's most affordable model. All three are Bluetooth-enabled and can be customized according to your hearing needs.
Product Type
FDA-Approved
Types of Hearing Aids
BTE
RIC
Battery Life
18 hours
Accessories
Mobile App
Charging Dock
Bluetooth
Mobile Phone Compatibility
iOS
Android

Features

  • Digital Noise Reduction
  • Digital Feedback Reduction
  • Bluetooth & Internet Connectivity
  • Automatically Adapt to Different Environments

Lexie Hearing Additional Services

Features and Price - 3.9 / 5

The Lexie B2, B1 and Lumen cost $999, $849 and $799, respectively. Each product also has a monthly payment option, costing $49, $47 or $42 a month, respectively, with a $249 startup payment. All three products have noise reduction and feedback management, rechargeable batteries and are assisted to tune or self-fit through the company's app.
Financing Available
Yes
Trial Offer
Yes
Trial Offer Period
45 days
Free Shipping
No
Online Hearing Test
No
Modes of Contact
App
Phone
Email

Lexie Hearing Pricing

Battery Life - 4.5 / 5

The Lexie B2 has up to 18 hours of runtime on a single charge from a USB-C cable, while the B1 and Lumen uses size 312 batteries that has up to 14 hours of runtime each day.

Lexie Hearing After-Sale Service

Customer Experience - 4.7 / 5

Lexie's app provides clear instructions so that users are able to tune the aid to their particular specifications and preferences. The app provides control for bass and treble, and the World Volume feature, which helps turn up lower surrounding sounds for a more immersive experience, and customizable directionality. You can also preset favorite settings that fit the places you frequent the most.
Warranty Length
1 year
Warranty Extendable?
Yes

Lexie Hearing Reputation

Reputation - 4.2 / 5

Lexie Hearing is an accredited business with the Better Business Bureau, holding an A+ rating with seven complaints closed in the last three years. The company holds 3.47 out of a possible 5 in customer reviews, with most negative reviews relating to the product's unreliability and Lexie's customer service.
BBB Rating
A+
Date Collected
2023-04-19
Year Founded
2020

Company Profile

Full Name
Lexie Hearing Aids
Company Website
https://lexiehearing.com/us
Headquarters
Dekalb, IL, 60112

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Customer Comments & Reviews

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ir8iam
1/13/2024
Bought the B2. These screech and squeal upon certain sounds and whenever anything gets near them…hands, coat collars, seat-backs, etc. it’s so loud that people around you will hear it. Have tried every option and nothing works…none of the other domes, no settings, nothing. Phone streaming has do much static I had to stop using it. Lexie makes claims of their customer support - I claim BS. I emailed them twice with not even a reply. Tried their instagram account and no reply there either. I regret my purchase.

D
DIANE P
12/9/2023
I purchased the Lexie B2 directly from the company. They will not stay connected to Bluetooth and you need that in order to adjust the directionality and the volume. I called the help line on Thursday 12/7/2023 and the wait time was over 5 minutes so I asked for a callback. No callback came. I sent them an email at 6pm that day and never received an answer. I emailed them again on Friday 12/8/23, no reply. Saturday at 11:13 am, I called them--wait time was over 5 minutes so I asked for a call back. No call back came. The service is horrible. I am going to ask for a return authorization but wonder if I will even get a response to that. Diane P.

Sylvia G
10/5/2023
I purchased Lexie hearing aids directly from the Company a few months ago … got frequent calls from Lexie regarding use… however when the fragile little door for changing batteries broke, I was charged $4.50 for a return label, then Lexie wanted to charge me $50 to repair. Would not purchase Lexie again … customer support is very important to me.

George J
6/13/2023
I am very disappointed in my B 2 hearing aids. After having trouble with right hearing aid I was told the wire was bad and it is an accessory and I would need to buy another one. Then both quit working and I was told it was because I went on vacation to Florida and moisture must have gotten in them. I was told to put them in silica after days of that they started working but not like new. Then right wire went bad again! They want me to buy again. People,beware in my opinion the part that goes in your ear is part of the aid and shown so on their advertising as the hearing aid.

Our Partner

Self-fitting OTC Hearing Aids

  • Up to 18 hours of battery life 

  • Affordable pricing & financing options

  • Convenient process & set-up 

  • Customer support seven days a week

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