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Audien Hearing Review


ConsumersAdvocate.org Rating: 4.9 / 5 (Excellent)
10 Customer Comments & Reviews - see all comments
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Founded in 2016, Audien manufactures hearing aids designed to treat mild to moderate hearing loss. The company offers some of the most affordable hearing aids on the market, with prices ranging from $89 to $489 per pair. The company offers a choice of in-the-canal and behind-the-ear models. You can try Audien hearing aids risk-free for 45 days and they're covered by a one-year warranty. Audien Hearing is located in Scottsdale, Arizona.
 
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How is Audien Hearing Aids rated?

Breakdown

5.0/5
Hearing Aid Style
4.5/5
Features and Price
5.0/5
Battery Life
5.0/5
Customer Experience

Overall Rating: 4.9 / 5 (Excellent)

If you suffer from hearing loss and you're on a tight budget, Audien hearing aids are worth careful consideration. The company offers four hearing aid models that are suitable for mild to moderate hearing loss and are priced between $189 and $489. Two are in-the-canal models, which makes them more discreet than hearing aids that fit behind the ear.

Customers who prefer a behind-the-ear solution can select one of Audien's two BTE models. The first is the EVI model, which was part of Audien's original line-up. Audiens' second BTE model (known simply as BTE) features a new A2 Max™ chip to provide enhanced sound and reduce background noise. It also relies on directional microphones, an upgrade to the company's previous models. The BTE is Audien Hearing's priciest hearing aid.
Audien was founded in 2016 and earns a respectable B rating from the Better Business Bureau. Consumers on the BBB website award the company 4.27 out of 5 stars. Audien wins praise for its customer service and the comfort of its devices.

Audien Hearing Aids Product Offerings

Hearing Aid Style - 5 / 5

Audien Hearing offers four models, two of which are worn in the ear and two of which are worn behind the ear. The company recently introduced two new models within its Atom Series.

The Audien Atom 2 is 28% smaller than the original Atom. It features a patented design for comfort, as well as dual wax protection to prevent ear damage.

The Atom Pro 2 takes miniaturization to the next level: it's 15% smaller than the Atom 2. For improved hygiene, the Atom Pro 2 comes with a 2-in-1 UV cleaning case that kills 99.9% of bacteria while the devices charge. It also comes with a portable charger so you can charge on the go and enjoy more hours of enhanced hearing. Customers who want a discreet solution to their hearing problems will appreciate how both of these models practically disappear when you wear them.

Audien hearing aids are sold in pairs only. One size fits both ears, which some customers find a welcome convenience. All models are rechargeable.

Audien hearing aids are substantially less expensive than other hearing aid models. Therefore, they don't come with as many bells and whistles. Notably, the company does not perform a hearing test before you purchase their products, so they are not customized to individual customers' needs. But again, some customers will appreciate the simplicity of the company's solutions, as well as their affordability.
Product Type
FDA-Approved
Types of Hearing Aids
ITC
BTE
Battery Life
24
Accessories
Charging Dock
Hard Case
Enhanced Clarity
Mobile Phone Compatibility
None

Features

  • Directional Mics
  • Digital Noise Reduction

Audien Hearing Aids Additional Services

Features and Price - 4.5 / 5

Priced between $189 and $489 per pair, Audien hearing aids don't offer as many features or the customization capabilities of more expensive models on the market. They're not Bluetooth enabled, for example. Nor does the company offer an app to help you control your devices. But they are suitable for customers on a tight budget.

Audien advertises that its Atom 2 devices use the same technology as $5,000 hearing aids but start at only $189/pair. You can try any of Audien hearing aids risk free for 45 days without any financial risk, and decide for yourself whether the devices provide the great hearing experience you want .
Financing Available
No
Trial Offer
Yes
Trial Offer Period
45 days
Free Shipping
Yes
Online Hearing Test
No
Modes of Contact
Phone
Chat
Email
Web Form

Audien Hearing Aids Pricing

Battery Life - 5 / 5

Audien's Atom series hearing aids last a full 24 hours on a single charge. The company's wireless recharging stations can hold 4 days' worth of charge before needing recharging themselves.

Lowest Price (1 unit)

$89

Highest Price (1 unit)

$489

Audien Hearing Aids After-Sale Service

Customer Experience - 5 / 5

Audien's website is cleanly designed and well organized. Product pricing is plainly stated. We felt company could provide more detail on its individual models to help customers make more informed decisions before purchasing, though. However, by offering a 45-day trial period, Audien makes buying hearing aids risk-free.
Warranty Length
One year
Warranty Extendable?
No
Warranty Coverage
Audien hearing aids come with a one-year warranty. That's shorter than many companies offer: more expensive hearing aids typically come with warranties between three and five years. This may suggest that Audien devices are less durable and reliable than other, pricier devices. Hearing aids are small, fragile devices that are subject to damage from moisture and earwax. The best way to extend your hearing aids' life is to clean them according to manufacturer recommendations and keep them in their case when not in use. Of course, avoid wearing them under other circumstances where they may get wet.

Audien Hearing Aids Reputation

Reputation - 5 / 5

Audien Hearing earns a B rating from the Better Business Bureau. Customers who review its products on the BBB website award the company 4.27 out of 5 stars. Reviewers praise the company's devices for delivering an excellent hearing experience and for overall comfort.

Customers who review Audien on Trustpilot give the company 3.8 out of 5 stars, which amounts to a "great" rating on Trustpilot's scale. Trustpilot reviewers remark on Audien's excellent customer service and cost savings. Overall, consumer sentiment is that Audien devices are a great value.
BBB Rating
B
BBB Composite Score
4.06
Trust Pilot Rating
3.8 out of 5
Date Collected
2023-10-05
Year Founded
2016

Consumer Litigation & Regulatory Actions

There are zero complaints filed against Audien with the Consumer Financial Protection Bureau. The company has been accused of making false advertising claims about its products' effectiveness in correcting tinnitus when compared to competitive products, but these claims aren't currently present on the company's website.

Company Profile

Full Name
Audien Hearing
Company Website
https://audienhearing.com
Headquarters
10733 N Frank Lloyd Wright Blvd Unit, Scottsdale, AZ, 85259

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10 Customer Comments & Reviews

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Glenn H
11/13/2023
Can You hear me now? I bought two sets of your hearing aids recently. The first set died in less than a week. I struggled with help line and decided to return them. My wife liked that I could hear and I liked them while they were working. She ordered me the second set of improved pro 2. But when i returned home from returning the first set that never turned the charge light red used up it's original charge and is now dead. I may return them and buy a more reliable brand. I still have one side working and we bought the double set. I am on the road and do not have the other set to open and try.

Georgia R
5/25/2023
The hearing aids don't in my mom's ear, even with the smallest tip. We've called, no one ever answers the phone. We emailed requesting support for the return - we've never heard back - at a months time now. We've chatted in and the chat says you submitted a email support ticket, tells me how many days and never connects me with a rep. to actually chat. DON'T BUY THEIR PRODUCT!

Gary B
5/15/2023
Appears to be out of business. No longer answers via phone, chat, facebook, or email.

W
William H
4/22/2023
Based on many of your reviews, you are quite hard to contact and not very responsive. Is this still a problem or have you hired people that know how to handle customer service?

S
Scott S
4/6/2023
Purchased the basic Atom units and for the money $99, they do work quite well. However, the Atom model is larger has feedback problems and easily bounces out of my ear-s. I would prefer the smaller updated Pro model.. I have written three times to return and exchange the product within the 45 day purchase time and have had NO response from the customer service...thats lacking. Also the filters replacement kit and dome covers are available in three sizes at $12/ set, you must purchase all three sizes S -M Lg in the kit.

jrpainter2
1/23/2023
I'm happy with my Audien Atom hearing aids. For the price, its a great deal. One of my original pair went dead after a few days use. They quickly replaced it. The weak point of this unit is the volume control, its hard to adjust and easy to damage. The vol wheel does not click and offers almost no resistance when turning, and if you turn it too far, its permanently damaged. The included tool for vol adjustment is hard to use, hard to feel when its in the slot, and hard to feel how far the vol wheel is turning. A jewelers precision screw driver works a bit better, but the main pro blem is no feedback from the wheel turning and no stop point before its damaged.

Beverly S
1/5/2023
I have their hearing aids and I would it a five star. As far as charging , I charge my aids overnight and put them in my ears when I get up around 7-8 in the morning, have them in until midnight. I hear really good with them.

D
Dave F
12/29/2022
These are nothing but sound amplifiers, not true hearing aids. I regret buying them.

Diane S
11/17/2022
Stopped working 2 weeks after receiving, tried to chat with customer service responded once with no resolution, unable to reach them again. Very poor customer service.

merrillisaacson
5/26/2022
Apparently out of business. Not answering phone or emails. We bought the extended warranty and wished to exercise it because one of the units stopped working. Can't do that because you cannot contact them. But they sure take the money out of your checking account each month for the warranty.

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