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FTD Flower Delivery Review


ConsumersAdvocate.org Rating: 3.8 / 5 (Very good)
24 Customer Comments & Reviews - see all comments
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FTD offers national and international flower and gift deliveries for various kinds of occasions and events. The company has a wide range of flower arrangements and gift ideas for birthdays, anniversaries, weddings, and more. FTD specializes in flower deliveries, but also provides other gift options such as sweets, gift baskets, jewelry, spa products, and wine.

Features and Services

FTD specializes in flower deliveries for different types of celebrations and occasions. It also offers plants and floral arrangements through its online portal. Gift options include items such as gift baskets, wines, fruits, spa products, sweets, and jewelry.

FTD offers same- or next-day delivery through its florist network. Other orders are accepted and shipped directly to their client’s address through third-party delivery services. Products include traditional floral products and modern designs created by partner florists. FTD’s network of florists also maintain order fulfilment vehicles that allows them to provide same-day delivery options to areas across United States and Canada.

The company has a “Good As Gold”, 7-day satisfaction guarantee that assures consumers fresh and quality floral arrangements that can last for seven days. In case a customer is not satisfied with the flower’s freshness, they can contact the company within the guarantee period, for a replacement or refund. Specialty gift items that don't expire can be returned for any reason for a full refund within 30 days of receipt of the item.  

FTD not only delivers nationwide, but also offers international delivery to over 150 countries across the world. Service fees are applied to orders shipped by an FTD florist, while actual service charges for weekend and holiday deliveries may vary.

Flower Selection

Exotic Blooms

✔

Live Plants

✔

Custom Arrangements

✔

Hand-Held Bouquets

✔

Fresh Arrangements in Vase

✔

Artificial Flower

✔

Boutonnieres

✔

Corsages

✔

Cut Flowers (without vase)

✔

Other Gift Items

Gift Baskets

✔

Gourmet Treats

✔

Customized Greeting Cards

✔

Wine

✔

Balloons

✔

Designer Products

✔

Gift Cards

✔

Outsourcing

In-Season Blooms

✔

Locally Sources

✔

Greenhouse Flowers

✔

Order and Delivery Options

International Delivery

✔

Same Day Delivery

✔

Shipping Fee

$11.99-$29.99

Priority Shipping

✔

Local Florist Delivery

✔

Online Ordering

✔

Order Tracking

✔

Occasions and Events

 

Christmas

 

Birthday

✔

Anniversary

✔

Sympathy and Funerals

✔

Congratulations

✔

Thank You

✔

Housewarming

✔

Get Well

✔

Weddings

✔

Business Gifting

✔

Retirement

✔

Graduation

✔

Love and Romance

✔

New Baby

✔

Im Sorry

✔

Others

✔

Customer Assistance

Money Back Guarantee

✗

Service Charge

Varies

Phone

✔

Email

✔

FAQs

✔

Knowledge Base

✔

Store Locator

✗

Flower Delivery at FTD

FTD is a good option for customers planning to send gifts or flowers internationally. Its “Good As Gold” 7 day satisfaction guarantee assures clients that their flowers remain fresh when they reach their destination.

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24 Customer Comments & Reviews

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kbellpurchases42401
4/11/2024
This is very sad. FTD used to have a very trusted name in the florist business, sadly that is no longer the case. I will never use them again. They made me look like a fool. I ordered flowers for my mother's 93rd birthday a day ahead of time. Her birthday is not around a holiday or anything. I trusted that FTD would deliver them the next day. Her birthday came and went without the flowers ever being delivered. I contacted them on her birthday and was told the flowers would be delivered by 8pm. That did not occur. I contacted them the next day and was told that the order had been "assigned to a florist". Why would you assign the order to a florist the day after they were... Read More

Tammy C
5/6/2023
I wish I could rate them a 0. I ordered a beautiful funeral spray to be delivered to the service for a very special man. I ordered them 3 days ahead of the service, and they were never delivered. When I called to speak to customer service, I never spoke to anyone who could explain it, and I could barely understand the customer service representatives. I will never get the chance to express my condolences to this family again, and I will certainly never use FTD again. VERY disappointed.

sheriharris43
6/16/2021
I ordered birthday flowers for my sister 2 days ago and we still have not received the order. I have no idea which florist they use and they are not cheap. Very Disappointed. I wanted my sister to receive them on June 15th, her Birthday, at work! They never came! I was told she would received an upgraded home delivery the next day! It never came and they refuse to give me a refund over $6 I wish I could give them a negative rating!!!!!! Will never use them again and may have to take them to small claims court to get my $83 back!!!! Again very disappointed!

E
Elizabethwatrin
4/9/2021
Horrible experiences the last three times, ordered 3 arrangements for Easter; received one that was a funeral arrangement; other two had vases that were not the ones pictured (one Easter with weaved ceramic basket and one white one with a gold cross) we got three plain glass vases - bouquets were skimpy and lilies never bloomed, what happened to FTD? We didn’t think we had to check review on FTD,

Steven M
2/15/2021
My wife's flowers were to be delivered on Saturday for Valentine's Day. As I am out of town it was extremely important to me to be delivered in my absence. Never happened. Today is Monday and they say in the next three days. I will never order from them again. A refund does not make up for the disappointment

M
Mark S
2/1/2021
I had ordered flowers for a friends funeral off the obituary website. The morning of the funeral I checked the status of the delivery. Not delivered. Spent over $200. Tried o chat on line to find out were the flowers were they gave me a phone number to call. When I called the FTD person said there was a mix up between delivering to the funeral home and the church so they did neither. I am extremely upset . Received no email, text or phone call from them. They did refund my money but big deal.

joy2002cjm
1/14/2021
Zero, zero, zero positive things to say. Ordered a specific bouquet. I called to place the order. I asked for a clear glass vase instead of blue. They called the local florist while I held. No problem they told me. My Fri snapped a picture to show me and thank me. No sunflowers, no pink roses, no white daisies... gaudy yellow asters... hot pink carnations. Was awful!!! I paid $90 for a tacky $6 bouquet. When I called to complain, they said they would replace it... no, they didn't. I will NEVER use them again. FRAUD plain and simple

Kimberly G
1/8/2021
I actually made my order online and gave the day and time of the service so the flowers could be delivered ahead of the services. I had a 2 confirmations my flowers would be delivered on Jan 8 and before the services at 1pm At 3pm no flowers, so I called FTD they called the florist while I waited on the phone. The florist told FTD the flowers would be there on Jan 9 before the funeral. Not sure why they have the question asking when you want the flowers delivered if they are going to deliver when the florist wants to deliver. This is my first time using FTD I will NEVER use them again, on top of that FTD will not tell you which florist screwed up so now there is a florist in... Read More

P
Patience
1/7/2021
I ordered an arrangement for my friend's funeral in Pleasant Grove, Utah a week in advance. After the funeral, I find out the arrangement was never delivered. According to FTD, the florist "didn't have time", and FTD wasn't informed of this until after the funeral was over. FTD's response was flippant and when expressing my anger, all they would say is "How would you like me to now handle your order?". I want to be writing a review for the florist that couldn't be bothered to fulfill their obligation, but since FTD won't tell me who that is, I'll leave a review for them instead. Now I'm making arrangements for flowers to be sent elsewhere, after the fact, to be delivered days later. I'll... Read More

H
Hannah
11/11/2020
Made an order on 11/09, the company sent to the wrong address. I called customer service and they asked if I wanted it re-routed to the correct address, to which I said of course. I found out later that by asking them to re-route it, I inadvertently gave them permission to double charge me for shipping, tax and other "fees". When I called them to ask about this double-charge and other fees they had NO explanation for the fees, no justification for the double-charge and would not refund me. Making matters worse, the 2nd shipment of flowers to the CORRECT address got delayed by a full week, even though I had originally paid for express shipping. No sane person should ever order from this... Read More

Our Partner
  • International delivery to selected countries
  • 7-day satisfaction guarantee
  • Wide range of flower arrangements for different occasions
  • Different variety of gift ideas
  • Same day delivery
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