Zillow FHA Loans Review


Rating: 9 / 10 (Excellent)
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Zillow is an online real estate listing resource and a mortgage marketplace. Customers seeking mortgages can compare loans offered by different banks and finance companies without revealing personal identifying information. The firm was founded in 2006 by former Microsoft executives and is headquartered in Seattle.

How is Zillow rated?

Breakdown

9/10
Loan Specifics
9/10
Customer Experience
9/10
Lender Reputation

Overall Rating: 9 / 10 (Excellent)

Zillow does a great job of educating consumers about FHA loans and referring them to FHA lenders. Its list of lenders includes both large traditional banks and smaller mortgage companies. There isn't much information about Zillow's reputation as a mortgage marketplace, but the absence of that data may indicate that people who use the service have no complaints about it. The loan qualifications and specifications for each borrower will vary depending on the lenders they choose. In sum, Zillow isn't a provider of FHA loans itself but is an excellent resource for consumer education and for connecting prospective homebuyers to FHA loans.

Zillow Loan Specifics

Types of FHA Loans Offered

FHA Fixed Rate 15 Year
FHA Fixed Rate 30-Year
FHA Adjustable Rate Mortgage (ARM)
FHA Jumbo Fixed Rate
FHA Hybrid
FHA Bridge/Relocation Loan
FHA Home Improvement 203(k)
FHA Self Employed

Loan Specifics - 9 / 10

Since Zillow is a mortgage marketplace, it does not set the qualifications or specifics of the FHA loans offered by the lenders on its website. For this information, consumers are advised to check with the lenders individually.

Zillow Customer Experience

Customer Experience - 9 / 10

Zillow's website contains a wealth of information about FHA loans presented in consumer-friendly, easy-to-navigate formats. It includes an FHA loan marketplace that connects homebuyers to FHA lenders. Zillow does not require the submission of personally identifiable information for customers to browse and compare mortgage rates. Though customer experience will vary depending on which lender they select, users will find Zillow's FHA information resources and loan referral system are among the best in the business.

Online Features

Online Application
Yes
FHA Mortgage Calculator
Yes
Online Quote
Yes
Social Security Number Required for Quote
No

Zillow Lender Reputation

Lender Reputation - 9 / 10

Although Zillow has an A+ rating with the BBB, it has a goodly number of negative reviews and BBB complaints. That is not unusual for a company Zillow's size. Most complaints concern Zillow's real estate listings and the difficulty consumers have in contacting the company. Few, if any, involve the company's FHA mortgage marketplace. Similarly, although the company scores well on TrustPilot, none of the reviews there concern the mortgage marketplace. In the absence of any solid evaluations of Zillow's mortgage marketplace, consumers may infer that most people who use it are reasonably satisfied with how it works.

Key Reputational Facts

Company Type
Marketplace
Year Founded
2004
BBB Rating
A+
Number of BBB Positive Reviews
0
Number of BBB Negative Reviews
51
Trust Pilot Rating
7.0 out of 10
Date Collected
2018-01-24

Complaints & Actions

Nationwide Mortgage Licensing System ID
1303160
Nationwide Mortgage Regulatory Actions
0
NMLS Collection Date
2018-01-24
CFPB Total Mortgage Complaints
0
CFPB Collection Date
2018-01-24

Company Profile

Full Name
Zillow FHA Loans
Company Website
Headquarters
1301 Second Avenue, Seattle, WA, 98101

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Top Rated
10 / 10
  • Requirements and offers in under 5 minutes!
  • Low credit score, low interest rate, low down payment
  • Serving over 30 million customers
  • Offering a wide range of financing products
  • 3 types of 203(b) FHA loans available
  • 9.3 score on TrustPilot
  • Compare up to 5 free offers with no obligation