Jeulia Engagement Rings Review

Services and Features

Jeulia sells a variety of jewelry on its site, including wedding and engagement rings, as well as necklaces, bracelets, earrings, and charms. Instead of using real diamonds and gemstones, which often aren’t ethically sourced and cause pollution in addition to often hiring people who are underpaid and work in deplorable conditions, Jeulia jewelry uses Jeulia Stones, which are created in a laboratory. Jeulia Stones have a hardness rating of 9, comparable to that of a ruby, which means it is almost as durable as a real diamond. Some of the color options available are:

• Diamond White colored stone
• Sapphire Blue colored stone
• Ruby Red colored stone
• Emerald Green colored stone
• Fancy Yellow colored stone
• Champagne colored stone
• Fancy Pink colored stone
• Amethyst Purple colored stone
• Synthetic Opal stone

Customers looking for engagement rings can find over 400 items in the Engagement Ring category, ranging from simple solitaire rings to more elaborate jewelry. Engagement rings range in price from $75 to $250, but most products fall square in the middle for around $100-$130. Among the stone shapes available are princess-cut, round, oval, heart, and cushion.

Another section has Bridal Sets with items in a similar price range. These sets include an engagement ring with a large stone and a matching wedding band with smaller stones.

Depending on the design of the ring, customers can opt to personalize the inner band with an 8 to 12-character message for an additional fee.

Some of the other features customers can enjoy when shopping with Jeulia are:

• 30-day returns starting from the date the order is placed. Customers should note that personalized jewelry is non-refundable and that items must receive authorization before being returned. Additionally, even if the customer enjoyed free shipping, the company will charge the original cost of shipping in the case of a refund.
• Free standard shipping (7-12 business days) on orders over $99 to the United States. Customers should keep in mind that the engraving and customization process takes an additional 3-10 business days from the order date. Paid shipping is available to most other countries.
• One-year warranty starting from the order date for items that are damaged or need repair beyond the 30-day return period.
• Free resizing for rings that are, at most, two sizes too big or too small. The offer is only available for rings received within the last 30 days, and only one resizing is free, with additional resizing incurring a fee of $10 within 60 days of the original order receipt date. Customers are responsible for shipping.
• 20% military discount for United States service members and immediate relatives who send in a copy of their military ID through their military email address.
• All major credit cards accepted, as well as PayPal and Western Union (for orders at least $300).

Company Reputation

Jeulia claims to be accredited by the Better Business Bureau through a stamp placed in the footer of their website. However, a search of the BBB website reveals they do not even have a rating. Instead, a large number of complaints and mixed reviews have been posted by customers on the profile. The BBB has also included an alert on the profile page saying they believe the company is actually based in China. This may be troubling, since the company claims to be based in California but states their studio is located in Hong Kong.

On the other hand, customer reviews on Trustpilot.com are mostly positive, with a 7.4 out of 10 rating. The most recent reviews are all negative, but older reviews are mostly positive.

Bottom Line

Jeulia offers consumers good-looking engagement rings and jewelry at a fraction of the price of real diamonds. They have a variety of designs, meaning there’s bound to be something for everyone.

However, several things give us pause when it comes to recommending this company. For one, Jeulia’s claim of BBB accreditation is false. Also, customer’s complaints of cheap jewelry are concerning, since the return process is so complicated and takes so long, meaning customers may get stuck with an unsatisfactory product.