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Chewy Dog Food Delivery Review


ConsumersAdvocate.org Rating: 3.5 / 5 (Very good)
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Founded in 2012 and based in Dania Beach, Florida, Chewy is an online pet food marketplace that also provides treats, supplies, and veterinary pharmaceuticals. In addition to selling products for dogs and cats, Chewy also has supplies for fish, birds, reptiles, horses, and other pets. The company has an A+ with the BBB and an excellent reputation for customer service.
 
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How is Chewy rated?

Breakdown

3.5/5
Menu Options
3.5/5
Services
3.5/5
Pricing
3.5/5
Customer Experience

Overall Rating: 3.5 / 5 (Very good)

With a warehouse in Florida containing 18,000 items from over a thousand brands, as well as locations in 13 other states, Chewy is one of the largest online pet food sources in the country. Chewy offers unprecedented flexibility and selection, as well as a myriad of option for health conditions and specialized diets. Shipping is fast and orders of $49 and above are shipped free. Where Chewy particularly excels is in the realm of customer service. Existing and past customers routinely praise the company for bending over backward to make them happy. Incorrect orders are quickly remedied, and dissatisfied customers generally get their money refunded no questions asked. If you are looking for an online marketplace to get your pet food shipped, we highly recommend Chewy.

Chewy Recipes

Menu Options - 3.5 / 5

Chewy can provide fast delivery of just about every type of dog food (not to mention treats, toys, supplies, pet meds, etc.) under the sun. The best feature of the website is how easy the company makes it for you to filter through to the kind of food you want. Chewy's interface is more like a travel website than anything else. Along the left side of the screen, customers can filter by type of food, brand, food form, packaging type, food texture, special diets, food flavor, health features, age breed size, and customer rating. As far as marketplaces go, Chewy is the most extensive and also makes the process easier than just about anyone else.

Chewy also markets its own house brands of products ranging from wet and dry dog and cat food, toys, accessories, supplements, flea & tick treatments.

Formula Options

Type of Service
Marketplace
Marketplace Brands
Some of the top rated brands Chewy offers include Blue Buffalo, Merrick, Nutro, Royal Canin, Natural Balance, and Wellness. It also sells its own house brands, which include Tylee's frozen dog food, All Kind pet accessories, True Acre grain-free dog food and treats, Helix home pet equipment, Onguard flea & tick treatment, Miko's wet cat food, and Tiny Tiger grain-free wet cat food.
AAFCO Compliant
Yes

Chewy Services

Services - 3.5 / 5

Similar to menu options, Chewy has most types of specialized diets on offer as well. This includes raw, gluten-free, GMO-free, and organic options. Chewy also lets consumers filter by food form, meaning things like dehydrated, freeze-dried, human grade, powder, etc. The company also has foods that are tailored to treat specific medical conditions, like sensitive digestion, low glycemic, and flax-free.
Recipe Details
Gluten-Free
Organic
Raw
Freeze Dried
Fresh
GMO-Free
No Fillers
No Preservatives
Specialized Diets
Prescription foods, skin and coat health, digestive health, kidney care, urinary tract health, dental, hip and joint support, heart health, etc.
Nutritional Counseling
Yes
Delivery Area
Continental US

Chewy Pricing

Pricing - 3.5 / 5

Being a marketplace, Chewy has all types of dog food at every conceivable price point. Customers who elect auto shipping will receive a discount. With auto shipping, customers can set their own schedule, cancel anytime, skip shipments, or change up the order while still receiving the discount. Chewy charges a flat $4.95 for shipping orders of less than $49. Orders above $49 always include free shipping.
Introductory Period and Price
20% off first shipment
Shipping Cost
$4.95 Flat Rate Shipping for orders less than $49. Above $49 - FREE
Money Back Guarantee
Yes

Chewy Customer Experience

Customer Experience - 3.5 / 5

Chewy has an sterling reputation for customer service. Clients tend to loyally use the service for years and refer friends and family members to it as well. Some of the main points customers cite include fast delivery, courteous and responsive agents, and personalized service. If for any reason a customer is dissatisfied, Chewy has been known to refund their money without even asking for the unused food, recommending instead the customer donates it to local shelters. This is mirrored in the company's BBB grade and Trustpilot scores. The company is one of the rare organizations that has significantly more positive customer reviews on the BBB site than negative ones. What's more, all complaints have been addressed and closed by the company. Chewy also has a strong Trustpilot score, with 4.2/5 as of this writing. (Note that Chewy appears to have two Trustpilot entries; we have used data from the one with the larger number of customer ratings.)
BBB Rating
A+
Number of BBB Positive Reviews
140
Number of BBB Negative Reviews
61
Trustpilot Rating
4.2 out of 5
Date Collected
2020-02-12

Company Profile

Full Name
Chewy Dog Food Delivery
Company Website
https://www.chewy.com
Headquarters
1855 Griffin Rd STE B328, Dania, FL, 33004

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Customer Comments & Reviews

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opatrnymichael2
1/29/2022
Lately chewy has been screwing up deliveries. By tracking packages, there has been odd patterns of trucking where it will show your item is close and then changes to even a different state entirely. I have seen the tracking go from a few miles away to 50 miles and then across the country. Chewy isn't the only service this has been happening either. Pretty litter has been pulling the same patterns. On a side note FedEx is the service that most likely delivers it all and FedEx has the worst record of quality service.

S
Sharon R
3/21/2019
I have been a Chewy auto delivery customer for several years. They always deliver promptly and if there are errors or an open package or box that gets shipped, they quickly resolve the situation. My only complaint is that they say they bill you on the day of shipment but they really bill you the day before shipment. The money definitely is charged and deducted from my bank account the day before delivery. Chewy customer service says the charge is "on hold" and does not get deducted until the day it is shipped out. That is most definitely not true. They tell me it is a "bank problem" but my bank says it is not and they are paying Chewy the day before delivery. This is real problem if... Read More

Our Partner
  • 35% OFF your first Autoship order
  • Free 1-2 day shipping on orders over $49
  • Unprecedented flexibility and selection
  • 3000+ brands in stock
  • All types of foods, including specialized diets and med conditions
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