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Heyday Chatbots Review

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Heyday is an eCommerce chatbot and live chat application developer based in Montreal, Quebec with clients all over the world including in North America, Asia, Europe, and Latin America. The company focuses on applications that use artificial intelligence to manage and collect data from customer interactions.
 
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HEYDAY OVERALL RATING

Heyday's calling card is its use of AI to handle routine customer queries and transactions while freeing up humans to handle the more complex and unusual customer interactions. Its artificial intelligence algorithms learn by observing person-to-person interactions, thus improving the chatbot's capabilities with each transaction.

The company has provided chatbots and live chat applications for Fortune 500 companies such as LVMH (Louis Vuitton Moet Hennessy) Group, Decathlon, Ford, Danone, and Bridgestone, as well as for many smaller enterprises.

Artificial intelligence (AI) capabilities

Heyday's AI systems can determine customer sentiment and assemble a data record of each customer's preferences, choices, and sentiment that can be integrated into drip marketing campaigns and other aspects of CRM. The AI system can place consumers into the appropriate conversion funnels or, if necessary, hand them off to live agents. 

Administrative platform

Heyday can determine the path of each customer interaction and analyzes the data derived from each conversation for later use in drip marketing campaigns and abandoned cart conversion efforts. An analytics dashboard aggregates and consolidates consumer data for further use by the marketing team. 

Consumer experience

Heyday communicates with consumers in a variety of chat, SMS, and social media platforms and automatically configures itself to work in desktop or mobile environments. 

Expertise

The leadership team at Heyday collectively has more than 60 years of software development experience.

Pricing

Heyday's service is uniquely configured to each organization's needs. Pricing varies depending on scale and commercial requirements.

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Top Rated
Our Partner
  • Industry-leading NLU engine to detect consumer intents, identify conversations to automate, and inform critical business decisions.
  • Intuitive point-and-click interface to easily build AI-powered chatbots.
  • Cloud-based workspace to manage agents, bots, and conversations from desktop, iOS, and Android devices.
  • Advanced analytics to benchmark, monitor, and optimize marketing, sales, and customer care KPIs in real time.
  • Serverless integration for CRMs, data and inventory management, scheduling, and more.
  • Wide variety of conversational channels like Apple Business Chat, SMS, WhatsApp, Google RBM, Facebook Messenger, Twitter, Email, LINE, and messaging on websites or mobile apps.
  • 20+ years of experience with 18,000+ customers, including Fortune 500 companies.

 

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