LivePerson Chatbot Review
LivePerson Overall Rating
By and large, LivePerson is an excellent chatbot provider with a comprehensive solution to create, launch, manage, and optimize chatbots. LivePerson has experience building successful chatbots for many Fortune 500 companies, along with thousands of smaller businesses.
Artificial intelligence (AI) capabilities
LivePerson has proprietary AI technology to process natural language and understand consumer intents along with 3rd party partnerships. Depending on use case complexity, LivePerson will choose the right AI brain to power your chatbot. LivePerson’s team of machine learning experts is uniquely able to tap into the world’s largest store of messaging transcript data, with detailed intents mapped for each industry and their core use cases — this ensures a high chatbot IQ and containment rate.
The LiveEngage conversational platform handles hosting, monitoring, routing, and management processes to deploy and optimize chatbots — along with the ability to seamlessly transition to a human agent when it can’t address an inquiry. LiveEngage is built to handle millions of messages at scale with highly secure and reliable infrastructure already vetted by many Fortune 500 companies.
LiveEngage enables bot-to-consumer communication through a variety of digital channels, including desktop or mobile web messaging or chat, SMS/text messaging, Facebook, and messaging built right into a brand's native mobile application. Business can run their chatbots on multiple digital channels.
LivePerson has more than 20 years worth of experience working with the world’s largest brands to digitize their customer care operations. This includes successfully building, deploying, and optimizing chatbots along with operationalizing a wide variety of digital channels that can be used for bot-to-consumer communication.
LivePerson chatbot pricing will vary depending on your use case complexity and business requirements. Pricing may include professional service fees to build and optimize your chatbot, in addition to usage fees. Overall, LivePerson pricing falls on the upper end of the spectrum, but it’s easily justified given the top-notch AI technology and expertise that LivePerson has within the chatbot space.
- Comprehensive hosting, monitoring, routing, and management
- Transition seamlessly to a human agent
- Website chat, in-app chat, Facebook Messenger, and text messaging
- Largest store of messaging transcript data, with detailed intents mapped for each industry and their core use cases
- Basic and advanced natural language processing capabilities
- Open API to integrate into any other platform
- 20 years experience with 18,000 businesses, including many Fortune 500 companies