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Greatcall Jitterbug Smart2 Smartphone for Seniors Review


ConsumersAdvocate.org Rating: 5 / 5 (Excellent)
26 Customer Comments & Reviews - see all comments
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The Jitterbug Smart2 is designed to be easy to use immediately and is a very accessible smartphone for seniors and those who may be less comfortable with new smartphones. Users can turn their Jitterbug Smart2 into a medical alert device with optional health & safety services. It's a very attractive option for seniors and special needs customers who might benefit from its ease-of-use, straightforward configuration, and uncomplicated functionality.

How is Greatcall Jitterbug Smart2 rated?

Breakdown

5.0/5
Features
5.0/5
Coverage and Cost
5.0/5
Support

Overall Rating: 5 / 5 (Excellent)

The Jitterbug Smart2 is a simplified smartphone geared towards seniors and special needs customers. Combining regular phone features such as calls, texts, and internet compatibility with integrated emergency contact and Urgent Care services, the Jitterbug Smart2 provides an affordable alternative to higher-priced and more complicated devices. Although it's marketed to seniors, the device is a practical option for customers with special needs as well. It's a streamlined smartphone that's easy to use and understand and that offers features such as GPS locator services that may be valuable to senior and special needs populations. Service plans are available at competitive prices with no required contract. Coverage is provided by Verizon's robust nationwide network.

Greatcall Jitterbug Smart2 Features

Features - 5 / 5

Greatcall's Jitterbug Smart2 is designed as an easy-to-use and simply designed smartphone. A bright 5.5" touchscreen with large icons arranged in a simple organized list provides effortless access to the Jitterbug Smart2's features: phone calls and voicemail, text messaging, 13MP camera with flash, photo album, directory, e-mail, and an emergency assistance button (if applicable). The device also includes mobile internet access, a long-lasting battery, GPS tracking, and a usage meter to track the number of minutes, texts and data used. The Jitterbug Smart2 also contains an assortment of components designed to meet certain special needs: voice typing for hands-free texting, an urgent response service, and hearing aid compatibility. The device runs on the Android 5.1 Lollipop operating system.
Style/Type
Smartphone
Display Size
5.5 inches
Phone Dimensions
5.98 x 0.33 x 3.03
Operating System
Android

Senior Specific Features

  • Optional health and safety features
  • Simple menu organized in a simple list
  • Large icons and text
  • Voice typing
  • 5Star Urgent Response Button
  • Link App with GPS Tracking
  • Hearing Aid Compatible

Regular Features

  • Usage meter that tracks minutes, text, and data
  • Internet Enabled
  • Text
  • Camera
  • Voice Command
  • Touch Screen

Greatcall Jitterbug Smart2 Service Plan

Coverage and Cost - 5 / 5

The Jitterbug Smart2 requires no contracts, there are no cancellation fees, and GreatCall offers various, affordable options when signing up for a monthly service plan. These plans can include a host of helpful features (as part of a Health & Safety Package) or be as basic as talk minutes and a data plan. Customers can select from pre-determined amounts of monthly minutes, text, and data, with costs as little as $17.49 per month and even an unlimited plan depending on your usage needs. GreatCall offers various Health & Safety Packages in addition to talk, text, and data. These packages may include 24-hour assistance, GPS tracking, 24/7 phone access to registered nurses, and device replacement if it's lost, stolen, or damaged. Because coverage plans include numerous options, we recommend customers compare all available options before selecting one. GreatCall offers 100% free U.S.-based customer service that can help you select the plan combination that is best for you. Greatcall utilizes Verizon’s nationwide coverage network as the exclusive network provider.
Unlocked
No
Carrier
Verizon
Prepaid
No
Contract Required
No
Price Range
$149.99
Cancellation Fee
No

Greatcall Jitterbug Smart2 Reputation & Customer Service

Support - 5 / 5

Greatcall has a solid TrustPilot score and is a BBB accredited business with an A+ rating. As with most products and services, its negative comments outnumber the positive ones. Most of these reviews, although not specific to the Jitterbug Smart2, cite the company's fees and technical problems. The company takes care in replying to these complaints, attempting to provide solutions. The company is transparent in the cost of its plans, specifying all charges that may be applied. As with any service provider, customers are encouraged to familiarize with the fine print, which is readily available on their website. Furthermore, Greatcall relies on their US-based customer service phone line and e-mail assistance. They also feature how-to guides and videos on their page to assist with any technical difficulties a user might confront.
BBB Rating
A+
Number of BBB Positive Reviews
5
Number of BBB Negative Reviews
59
Trustpilot Rating
8.0 out of 10
Date Collected
2009-09-12
Customer Support
Phone
Email
How to Guides
Video Support

Company Profile

Full Name
Greatcall Jitterbug Smart2 Smartphone for Seniors
Company Website
Headquarters
10945 Vista Sorrento Pkwy, Suite 120, San Diego, CA, 92130

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26 Customer Comments & Reviews

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ladymarivan
11/8/2022
This Jitterbug2 Smart Phone is not for seniors, especially since a senior gave it to me! She couldn't work it and I can't block numbers or texts on it. I'm having other issues with it as well, for it seems to have a mind of its own when I'm trying to text or call someone. I find this phone very useless and there is not one written direction, online, with the service or in the manual regarding blocking phone numbers. If there is, it is unclear directions or simply does not apply to this particular phone. I AM SO GLAD IT WAS GIVEN TO ME AND I DIDN'T PURCHASE IT FOR IT IS A WASTE!!!


N
Nancy E
11/20/2021
I've had and used Cell phones since 2006. I have had two other cell phones, an Apple and Samsung. Both very good. I'd heard about the Jitterbug and how it's good for seniors. As it turned out I was gifted the Jitterbug 2 in late February 2021. Nothing about this phone has worked. Because of personal challenges in my life I kept thinking it was me and that I'd figure it out when I had the time. Well, I've had the time in the last couple months to work on the phone. It doesn't work. This "seniors" phone is advertised to be all about simplicity, that is, as being easier for we elders. If one is thinking about the health package why bother. Everybody else has a cell and I'm... Read More


S
Sherry L
8/26/2021
Hello I was wondering if I already have a Jitterbug phone & it belong to my Mother whom has passed away but now I want to use it how would I go bout using this service for my my self do I need to pay a monthly fee & also the phone is not on & I would need a new Sim card to use the phone please message me & let me no thanks in advance Ms.sherry Cobbs


albrightbarbara28
8/6/2021
How can I get the phone number to Greatcall jitterbug service plan


D
Dennis S
12/25/2020
Worst trash ever. We bought a jitterbug 2 in October 2020 have never been able to activate it. Numerous phone calls and talks with great call help desk still no activation. Finally we were advised send every thing back and they would activate that phone or replace it and send us an activated phone. So following their instructions we sent the phone back in the original box with all the manuals receipt etc. We got back just a phone three weeks later and still can't get it activated. Throwing away the POS and eating the $160 loss for the phone.


Nancy Y
9/9/2020
The Jitterbug Smart 2 is a simple to use cell phone for seniors. Their plans are expensive! There are no safe guards to let you know when you are out of minutes or data. They continue to let you make calls and/or use data services but then you get a massive add on to your bill! Like $ 94. on top of monthly fee!! Totally unfair to seniors!! When seniors try to call customer service they are met by someone who is not really explaining the problem but just wanting to upsell your plan i.e. " you have gone over your plan minutes but if you increase your plan right now, it will erase your overage and you won't have to pay the $94. You only have til 6 pm today" I don't like the way they handle... Read More


vivquinn27
8/6/2020
Awful phone. Do not buy. If you forget your pin there is no way to reset it except to call. Service asked for gmail account phone was originally activated with. Owner never gave a Gmail nor does she have one. They said they would send new phone but in the meantime a senior with health issues who lives alone is without a phone and is paying for the health emergency service. When phone was first received it had many unknown calls and text messages and it said it already had a gmail account and a different phone number than requested. This leads one to believe that this was a previously used phone that was not factory restored and was passed off at full price. Don’t know how great call... Read More


R
Ronnie C
6/3/2020
These people have been a nightmare to deal with, and the phone is crap. Mine has been replaced twice and it still doesn't work. I haven't been able to take photos for months. The service rep just told me that the photo feature is "not something I pay for"?!?! Another rep told me it was a software issue and they were looking into it. This was 3 months ago. Another issue: When I call anyone, my number shows up with someone else's name. A different rep told me that that person owns that number and they couldn't do anything about it. Unbelievable. As soon as the quarantine lifts, I'm gonna have to go phone shopping. I have no choice. Dealing with Greatcall Jitterbug has been one of the most... Read More


kcoffee940
5/22/2020
Got for my mother. Never used because no signal for the 6 days. Returned. Got billed on the 8th day for full month. Sad service for the seniors!


Katja J
3/13/2020
Need more volume!!! Absolutely need to have easy way to Block unwanted calls, especially since seniors are easy targets for scammers!!!! I would like to know if this smartphone 2 can back itself up on iCloud??



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