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Greatcall Jitterbug Flip Cell Phone for Seniors Review


ConsumersAdvocate.org Rating: 4.9 / 5 (Excellent)
26 Customer Comments & Reviews - see all comments
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The Greatcall Jitterbug Flip is a simple, daily use phone with a very easy to use design and uncomplicated features. Designed with the special needs of seniors in mind, the Jitterbug Flip also attracts users who want a clean, user-friendly experience without the hassle associated with more intricate smartphones and devices.
 
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How is Greatcall Jitterbug Flip rated?

Breakdown

4.8/5
Features
5.0/5
Coverage and Cost
5.0/5
Support

Overall Rating: 4.9 / 5 (Excellent)

Greatcall's Jitterbug Flip is a simple phone alternative to the more complex smartphone options on the market. The device is designed for basic functions like inbound/outbound calls and texting, but also offers options for medical assistance and emergency care. Its backlit keypad, large text, simple menu, and portability make it an ideal choice for customers who prefer a straightforward, no-frills phone. The Jitterbug Flip also has the additional benefit of turning into a personal safety device, making it an attractive option for seniors or users to get the assistance they need 24/7. GreatCall has competitively priced service plans and does not require a contract. Coverage is supplied by Verizon's wide-ranging national network.

Greatcall Jitterbug Flip Features

Features - 4.8 / 5

As a traditional flip phone, the Jitterbug Flip does not include advanced features found on most smartphones and is not internet-enabled. It's as a bare-bones device for making calls, sending texts, and taking pictures, but it also helps people summon emergency care and medical services. A big, bright screen with enlarged text and a simple "Yes" or "No" menu provide an ease-of-use that few phones can match. It's hearing aid compatible and features a speakerphone option and a reading magnifier/LED flashlight. The keypad includes an urgent care button so that customers enrolled in Health & Safety Packages can receive assistance in medical or emergency situations.
Style/Type
Flip Phone
Display Size
3.2 inches
Phone Dimensions
4.3 x 0.7 x 2.2

Senior Specific Features

  • Big buttons with backlit keypad
  • Large, brightly-colored screen
  • Easy-to-navigate menu with YES/NO buttons
  • Powerful speaker for loud and clear conversations
  • Reading magnifier with LED flashlight
  • Optional health and safety features
  • GreatCall Link App
  • Urgent Response Button

Regular Features

  • Text
  • Camera
  • Keypad

Greatcall Jitterbug Flip Service Plan

Coverage and Cost - 5 / 5

The Jitterbug Flip does not require a contract, there are no cancellation fees and offers multiple affordable monthly plans. Customers can choose a variety of talk and text plans that suit their usage and a variety of health and safety packages with monthly plans starting at $14.99 with additional discounts when combining services. These packages turn your phone into a personal safety device and may include 24-hour emergency assistance, 24/7 phone access to registered nurses, and device replacement if lost, stolen, or damaged. Because coverage plans include numerous options, we recommend customers compare all available options before selecting one. GreatCall offers 100% free U.S.-based customer service that can help you select the plan combination that is best for you. Greatcall utilizes Verizon’s nationwide coverage network as the exclusive network provider.
Unlocked
Yes
Carrier
Verizon
Prepaid
No
Contract Required
No
Price Range
$14.99 - $74.99
Cancellation Fee
No

Greatcall Jitterbug Flip Reputation & Customer Service

Support - 5 / 5

Greatcall is an accredited business with the BBB and has an A+ rating. As with most BBB-listed companies, Greatcall has more negative reviews than positive ones. These reviews are not specifically about the Jitterbug Flip and often cite the company's fees and certain technical difficulties. However, Greatcall does reply to all of these complaints, and explanations for additional fees or charges can be found on their website. The company boasts a 100% U.S.-based customer service phone line and online tech support. The company has a strong TrustPilot score.
BBB Rating
A+
Number of BBB Positive Reviews
5
Number of BBB Negative Reviews
59
Trustpilot Rating
8.0 out of 10
Date Collected
2018-09-12
Customer Support
Phone
Email
How to Guides
Video Support

Company Profile

Full Name
Greatcall Jitterbug Flip Cell Phone for Seniors
Company Website
https://www.greatcall.com/
Headquarters
10945 Vista Sorrento Pkwy, Suite 120, San Diego, CA, 92130

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26 Customer Comments & Reviews

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Gayle T
6/5/2019
I bought a Great Call flip phone for my father for his birthday. He had an android smart phone that was basically too much phone for him to manage. I loved the big buttons on the flip phone and the simple menu. But, and this is a huge BUT, when he spoke on the phone his words were so garbled no one could understand him. We called Great Call to report the problem, and they did a few tweaks remotely from their office. It made little improvement. They told us that they were making a system wide update in May, so we agreed to wait. When the problem was not resolved in May we called and they said it had been pushed back to June. They again tried to tweak the phone and after it was the... Read More

joannak08
5/14/2019
Customer service is terrible! I pay my mom’s phone bill every month, yet I was unable to access the account when I called to change the password. There is no option to change your plan online - everything has to be done over the phone and they treat you like you are stupid for wanting to change anything! I changed my mom’s plan to a plan that was supposed to cost less, but somehow it still costs the same every month. I would recommend getting a flip phone with one of the main companies or a prepaid phone! These aren’t worth the hassle of dealing with terrible customer support! They are also cheaply made - the battery housing case no longer charges the phone.

N
Norma J
5/12/2019
I had the Jitterbug flip phone for many years when I was told I couldn't use it anymore because of the battery. It was perfect for my 85 yrs and I even got thru to my 70 yr. old nephew when he was on the cruise ship accident in Amsterdam. He thought I was there and not in Williams, Arizona. Tried the new flip phone. It didn't have enough power in 2 little batteries to give me the volume I needed. Have since tried Consumer Cellular flip phone and now have Verizon fllip phone with same number. Everything on it is too microscopic for me and much more work then the Jitterbug. My old one is still perfect with my contacts still in it and a good battery. Why can't I use... Read More

Jc E
4/28/2019
Original JitterBug was great> With the change in style one might call it "The Bug" FOR i FIND RECURRENT FLAWS. Example: With each Bug I find a reluctance to ring for all incoming calls. It may take 2-3 calls to rectify this . Since I have no handy love one to school me in Smart Phones use I guess I'm stuck.

Ann D
3/17/2019
I started out with the original flip phone. I purchased an upgraded version so I'd have a camera should anything happen to my original. When I went to activate the camera phone, I was told it was too old to activate. I love my Jitterbug phone but wish I could have upgraded instead on now having to purchase a much more expensive phone.

L
Linda N
1/3/2019
My mother was 93 and passed away. We paid $150.00 about 4 years ago. They now say the phone is to old to activate. UNBELIEVABLE!!!!!!!!

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