CARCHEX Car Warranty Review
CARCHEX Car Warranty Review
ConsumersAdvocate.org
23 Customer Reviews - see all comments
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Established in 1999, CARCHEX is a top provider of car consumer automotive products and, in addition to its extensive car warranty services, the company also offers auto inspection, insurance, and financing.
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An industry leader since its inception, CARCHEX has continued to grow exponentially.
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It is one of the companies listed on Inc. Magazine 5000, which includes the fastest growing companies in the nation.
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CARCHEX offers flexible, customizable coverage options and delivers quotes upon the completion of a web form.
Get started today for as low as $99
- 24/7 Roadside Assistance, Courtesy Towing, Rental Cars, Fuel Delivery & more
- Choose your repair facility
- 30-day money-back guarantee
- BBB Accredited with A+ Rating
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Latest Carchex Reviews
Excellent people on phone when establishing contact, however, that changes dramatically when attempting to have repairs covered. The policy is handled by a second( quiet) company who's main objective is to NOT fairly pay for repair. Have had repair people asked "is that the best price", and more recently wanted to out source a critical safety part for my vehicle to save a few $. TOTALLY UNACCEPTABLE!!!
Great customer service with registration and setting up direct pay for their "best" coverage. However, when I needed repairs the majority of it was not covered because I did not have the "super package". What "super package"? My contract showed all the available plans and I paid for the highest plan offered. There was no mention of a "super package". Scam. Don't buy.
Their contract states they cover the steering rack, tie rods and stabilizer links and bushings but when they all broke Carchex refused to pay the repair bill of over $3,500. They claimed all of these must have been pre-existing. I called repeatedly to try and get this resolved and was placed on hold immediately after calling. I would be on hold for 20-30 minutes and then sent to voicemail. I left numerous voicemails that were never returned. It is extremely frustrating to pay over $200 a month for the most comprehensive plan and have them deny the claims! And if you want to cancel, good luck! They'll keep auto debiting your account even after leaving multiple messages telling... Read More
Decided to get a warranty with CARCHEX after seeing so many good reviews, but after receiving the information about the warranties they offer,I found that they did not meet our needs and decided to cancel our warranty before the first thirty days .After starting the cancellation process , I mailed in a statement explaining that I wanted to cancel the warranty to address provided. After a week I called to check the status of my refund and was told that I need to send another letter requesting cancellation ,along with mileage of my vehicle. I was advise that it would take sixty to ninety days for a refund, and to even give a review you must have a Facebook account.
I'm REALLY trying to stay positive and hoping and praying my situation works in a positive way...Here's some background We purchased a 2011 Jaguar 8 mos. Ago. Purchased thTitanium Coverage with Carchex after investigating SEVERAL competitors...at the time we were told it's one of the best coverages, will cover ALL Major issues and only oil change. Tire rotations, alignmenta would come out of pocket. Well. here we are now looking at a fuel injectors issue where The a warranty admins. (ROYALTY ADMINISTRATORS) are stating that the repairs are NOT covered since the fuel injectors were contaminated and spilled al over the engine due to "wear and tear" (which is not covered). (DEFINE WEAR AND... Read More
the worst extended plan I had. doesn't cover anything and I have the top service plan. will not continue out with my plan. customer service is the worst as they try to explain why a covered item is not covered.
very shifty company my tranny went out 1900$ later out of my pocket because they said they would cover it ........................................................TIME FOR MY LAWYER TO BE PRESENT............................................................................. STAY AWAY FROM THIS COMPANY THEY DONT PAY CLAIMS AND THEY NEVR ANSWER THE PHONE
How are they rating 9.8 stars? THIS is how we just lost the last month with our car AND a few hundreds of dolloars, NOT including what we have to pay out-of-pocket for the repair now. But let me start over... They do a great job of making you feel great parting with thousands of dollars for a warranty that looks great on paper. And we read every single word of this warranty BEFORE paying for it. What they don't tell you is THEY do not provide this warranty. They farm you out to one of those companies that have the seriously negative reviews. We ended up with American Auto Shield. We had to make a serious claim shortly after the warranty went into effect, and here it is over three weeks... Read More
I bought this warranty under the guise that it was a good one to get according to the sales rep. I saw the affiliations the company has such as AAA, and others. I also noticed Allstate insurance as a partner. Although I was never a customer of Allstate I had a bad experience from them in which they covered accident from someone who hit me, and wasn't willing to do business as other companies do in regards to paying out claims. I was leery somewhat, but I thought it was just a partner company like many corporations have within their spectrum. Well, after months of being with Carchex, I called to make certain my repair needed would be covered. I spoke to customer service over the phone and... Read More
Carchex is the recommended Car Warranty Provider by CarFax. I called them after I had purchased an Extended Warranty on my automobile from my Ford Dealer. I was asked to send my quote from Ford, and they were able to get me a lower price without the 10% downpayment for their top coverage. The Warranty also covered my Key Fob without an extra charge. It was included in the quote. The only things that the top plan did not cover was the Air Bags and Seat Belts which is why I gave it a 4/5 stars. Otherwise, it is a top notch plan that is comprehensive and affordable.
Horrible!!! I had a rep called Rae --- totally misled me about everything! Would NEVER put me through to the cancellation department. They are underwritten American Auto Shield .... another fine ONE star company. Wish I could leave them a negative stars review.
IF I could give 1/2 star I would, STAY AWAY!! After 1 month of keeping my car at the repair shop CarChex 3rd party that is hired by them denied the claim. They said that a recommended service that was done was not done in time. "Recommended" When I called in numerous times to talk with the person handing the claim he was not available. Imagine that. After 3 weeks and 4 days the repair shop called me and they said it was denied. Again called the claims processor not available only to be given to a guy that didn't know a thing. Start over. This company does not want to pay on a major claim which would have been a transmission fix. The reason given they didn't have a n updated phone... Read More
Dan Woods is my representative. He was attentive and punctual in following up on the dates set to renew my policy. The costs were reasonable and any and all repairs to date have been handled proficiently. The only con I have at this point is that I still had 1,000 miles left on my first policy and I was asked to renew before that time / mileage was up in order to qualify for the continuation of the Titanium coverage. This would have been another month or 2 based on mileage being used. I would still recommend CARCHEX to others.
I had problems with the administrator of my policy. Carchex got involved and resolved the issue.
everything was very professional
Chris Burnett was very helpful in helping me find the right coverage for my vehicle.
I had the opportunity to work with this organization to provide an extended warranty for my vehicle. The agent was very customer focused and knowledgeable about their programs.
He validated what state I live in and noted that I work as a contractor who travels.
The program that he presented was a great fit for my vehicle's age and condition. The pricing was also affordable.
SCAMMERS ! I HAVE THE TITANIUM PLUS $3,986.00. I have a mercedes e350 . I was told and also read that carchex will pay for whatever is covered at any repair shop of my choosing minus the 200 dollar deductable . I took my vehicle to Mercedes benz for repairs . My advisor from mercedes said that he finally got through to carchex after 3 days of extensive holds lasting hours . This is where the scam comes in .the total labor 687.00 parts 435.73 and tax 74.38 the total being 1197.11 ,carchex/carshield only authorized 679.95 subtracted my 200 deductable and was only willing to pay 479.85 . To my surprize after a week at the dealership i would have to pay 717,26 out of my pocket .... Read More
Karen Bowers made me feel like we were neighbors or like I was a friend of her family. I've never felt so great about making a purchase! She was great and very understanding of my situation! Very friendly, upbeat and relatable!
Good experience! David was not only knowledgeable of the product but friendly and professional. I was comfortable speaking with him and look forward to doing business with the company.
Desha Jackson was very professional and knowledgeable of the products and was able to assist my wife and I.
Thanks,
Craig Little
I want to say thank you so much for all the comments and THANK YOU for the warnings. You ALL saved us from massive headaches. Thank You Again!!
Sonja T 05/21/21
Mu husband is a master senior tech but we purchased a plan for our daughters car when she graduated college because she potentially would move farther away. The plan paid for itself! We have not had to fight for any repairs. Handled very professionally. Looking to buy another plan as I write this.