CARCHEX Car Warranty Review
11 Customer Reviews - see all comments
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Carchex is a Maryland-based provider of car warranties. Established in 1999, the company has grown 358% in he last three years and now ranks 1,161 in the Inc. Magazine 5000. The company offers flexible, customizable coverage options and delivers quotes upon the completion of a web form.
Latest Carchex Reviews
everything was very professional
Karen Bowers made me feel like we were neighbors or like I was a friend of her family. I've never felt so great about making a purchase! She was great and very understanding of my situation! Very friendly, upbeat and relatable!
Dan Woods is my representative. He was attentive and punctual in following up on the dates set to renew my policy. The costs were reasonable and any and all repairs to date have been handled proficiently. The only con I have at this point is that I still had 1,000 miles left on my first policy and I was asked to renew before that time / mileage was up in order to qualify for the continuation of the Titanium coverage. This would have been another month or 2 based on mileage being used. I would still recommend CARCHEX to others.
Carchex is the recommended Car Warranty Provider by CarFax. I called them after I had purchased an Extended Warranty on my automobile from my Ford Dealer. I was asked to send my quote from Ford, and they were able to get me a lower price without the 10% downpayment for their top coverage. The Warranty also covered my Key Fob without an extra charge. It was included in the quote. The only things that the top plan did not cover was the Air Bags and Seat Belts which is why I gave it a 4/5 stars. Otherwise, it is a top notch plan that is comprehensive and affordable.
Chris Burnett was very helpful in helping me find the right coverage for my vehicle.
Good experience! David was not only knowledgeable of the product but friendly and professional. I was comfortable speaking with him and look forward to doing business with the company.
Desha Jackson was very professional and knowledgeable of the products and was able to assist my wife and I. Thanks, Craig Little
I had the opportunity to work with this organization to provide an extended warranty for my vehicle. The agent was very customer focused and knowledgeable about their programs. He validated what state I live in and noted that I work as a contractor who travels. The program that he presented was a great fit for my vehicle's age and condition. The pricing was also affordable.
Great customer service with registration and setting up direct pay for their "best" coverage. However, when I needed repairs the majority of it was not covered because I did not have the "super package". What "super package"? My contract showed all the available plans and I paid for the highest plan offered. There was no mention of a "super package". Scam. Don't buy.
I'm REALLY trying to stay positive and hoping and praying my situation works in a positive way...Here's some background We purchased a 2011 Jaguar 8 mos. Ago. Purchased thTitanium Coverage with Carchex after investigating SEVERAL competitors...at the time we were told it's one of the best coverages, will cover ALL Major issues and only oil change. Tire rotations, alignmenta would come out of pocket. Well. here we are now looking at a fuel injectors issue where The a warranty admins. (ROYALTY ADMINISTRATORS) are stating that the repairs are NOT covered since the fuel injectors were contaminated and spilled al over the engine due to "wear and tear" (which is not covered). (DEFINE WEAR AND... Read More
Their contract states they cover the steering rack, tie rods and stabilizer links and bushings but when they all broke Carchex refused to pay the repair bill of over $3,500. They claimed all of these must have been pre-existing. I called repeatedly to try and get this resolved and was placed on hold immediately after calling. I would be on hold for 20-30 minutes and then sent to voicemail. I left numerous voicemails that were never returned. It is extremely frustrating to pay over $200 a month for the most comprehensive plan and have them deny the claims! And if you want to cancel, good luck! They'll keep auto debiting your account even after leaving multiple messages telling... Read More