Justblinds Review
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19 Customer Comments & Reviews - see all comments
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Justblinds is a Houston based online company that sells their own brand of blinds, shades, and shutters. The company has an A+ rating on the Better Business Bureau and has served over one million customers in its 19 years of operation.
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19 Customer Comments & Reviews
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I have ordered from this company for years. I needed a reorder for one window.
I have absolute PROOF I ordered this blind with the beige lining and received white.
It took MUCH effort to get the representative to understand the problem with pictures submitted and a reorder was issued. After waiting for my blind the company decided to cancel the remake did not refund me or even notify me.
(The blinds all come with white lining on the back unless indicated by the customer which in this case I indicated beige. ) This company absolutely did not stand by their policy. Beware beware beware.
Zero zero zero stars. A complete rip off.
I bought a set of blinds from JustBlinds about 2 1/2 years ago. The tilt mechanism broke after less than a year so I called them and they sent me a new part. We were unable to fix it ourselves so they sent us a new set of blinds. About 6 weeks ago the tilt mechanism broke again. I called them and they sent me a new part. However, it was not the right part. After contacting them again, I was told they don't make that part anymore. So after less than 3 years, I have to order new blinds. Needless to say, I went somewhere else.
I ordered 6 roller shades for inside mount of 29.5 inch window openings. I ordered 2 roller shades for inside mount of 26.5 inch window openings. All of the shades fall a half inch short of the window mounts. Initially I had a good experience with customer service regarding this issue and I thought she understood that the shades were too narrow for the window opening. She had me take measurements and pictures. My final e-mail from the company states that they reviewed the pictures and since the windows measured 29 inches and the shades they sent me measure 29 3/8 that it is not their fault so I would be welcome to reorder the proper measurement at a 20% discount (just like the current... Read More
first it took a lot longer to get than we were told. Then they were not at all what we expected and did not fit our space. They were standard sizes, not custom but they refuse to take them back. Other companies will take back even custom made blinds. STAY AWAY
My uber-frustration w this company is that they do not disclose where the blinds are coming from.
I just got a notice that my order has been shipped...but that it is coming from Shanghai. My guess we'll never see them as they will be sstuck in Los Angeles Harbor w the rest of the 100+ container vessels.
Honestly if I had known the manufacturing origin, I wouls have looked to another source, no matter the price.
I have purchased all my cellular blinds from just blinds. Now the smaller one in the bathroom is not working like it used to. We put the blind during daylight hour about half way up. It now no longer stays in the top portion of the window. It pulls down like it should but no go on the half way or up to the top. When you start raising the blind it clicks when its about ready to stop. Is there anyway you could help wth this problem?
Social T
Company Rep of Justblinds
Official Response
Company Rep of Justblinds
Hi Kathi! I'm so sorry you're having issues with one of the shades! We're happy to help. Please send us a message at Socialcare@justblinds.com with your order details and we'll do all we can to help! Please note, our customer service team is available 7 days a week at 1-800-959-9939 - if you ever have any questions or concerns in the future! -- Katherine R, JustBlinds Social Care Team
Neighbor gave me very some nice used paper pleated blinds from this company when they were redecorating (these were about 5 years old) I just needed some mounting brackets, as their brackets appear to be unique. Their website has no information on ordering parts. I called them and waited patiently on hold for 31 minutes. When I finally got a customer service rep, I explained that I needed parts for these - she asked for my order number. I told her that I did not have an order number, but the label with the model number and all pertinent information was on the blinds. They smugly said "they would not sell me parts without an order number". In the trash they went. what a waste... Read More
S
Social T
Company Rep of Justblinds
Official Response
Company Rep of Justblinds
Thank you for taking the time to review your recent call with our team. I am truly sorry for the poor experience our warranty process has caused, and that we did not have extra parts available to send without the order details. Many times, without a specific order number or customer information, we do not have a way to look up the model and what parts are available that would work with that product, though I apologize for the frustration this has caused. I really would like to help, could you please send me an email at socialcare@justblinds.com with the product details that you do have? Once I have received your email with this information, I'll be happy to look into this for you right away! - Lauren A.
I have been using JustBlinds for many years. Indeed, I had never considered using another company for window blinds. The products were always shipped with the greatest care and outstanding quality right out of the box. However, my latest shipment of blinds for a new house was noticeably different. The packaging quality was less than ideal, and several component parts on the blinds were bent. More annoying, most of the end caps were loose and repeatedly fell off during and after installation. Not to mention, the plastic handles used to open windows continually disconnect during usage. Needless to say, I am extremely disappointed in this new turn of events. I have always recommended... Read More
Social T
Company Rep of Justblinds
Official Response
Company Rep of Justblinds
Hello, thank you for taking the time to leave your review and share your feedback. I am so sorry you are not happy with the quality of these cell shades compared to your past shades. There definitely should not be bent or missing parts. I apologize too the end caps are falling off. I would love to help further and have emailed you to find the best solution! -- Lynn F.
These blinds are shipped directly from COMMUNIST CHINA. They are not made in America. This is not an in house item nor do they sell their own brand of blinds. It is false advertising to claim they have an in house brand when the blinds ship from China. I will NEVER purchase another product from this CHINESE CO. again. FRAUD.
I feel duped. BE WARNED?
ZERO RATING
Social T
Company Rep of Justblinds
Official Response
Company Rep of Justblinds
Hi! Thank you for taking the time to review us. I am truly sorry that this order was not what you were expecting, and for the frustration this has caused. I have checked in on your order and see that we have assisted you with a return on these items now. I apologize that this order did not work out, and hope we can serve you better in the future! If there is anything further we can do to help, please don't hesitate to reach out!- Lauren A.
The quality is substandard. So either you pay an extra $14 for the “deluxe” warranty to return your substandard shades or you eat the cost like I am and try to get the word out to the public that this shadiness calls itself Just Blinds. Ridiculous flimsy fabric. Visible staples showing. Ugly string system that shows. Because of COVID I have been doing more online shopping. Next time I will do more in depth research before ordering.
Social T
Company Rep of Justblinds
Official Response
Company Rep of Justblinds
Hi Christine! Thank you for taking the time to review us. I am truly sorry that this shade was not the quality you had expected, and for the issues this has caused with your project. I really would like to help, could you please send me an email at socialcare@justblinds.com with your order information? Once I have received your email, I'll be happy to look into this for you right away! - Lauren A.
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