Justblinds Review
ConsumersAdvocate.org
19 Customer Comments & Reviews - see all comments
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Justblinds is a Houston based online company that sells their own brand of blinds, shades, and shutters. The company has an A+ rating on the Better Business Bureau and has served over one million customers in its 19 years of operation.
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19 Customer Comments & Reviews
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Last purchase experience was unacceptable. I have previously purchased over a thousand dollars worth of blinds from them but when I tried to color match the new order I couldn't find the same color name listed, ended up with the wrong color ("chestnut" instead of "roasted chestnut" ). The website doesn't even show either of the colors now, and no cross-reference. Since they are "special order" I am stuck with them.
Social T
Company Rep of Justblinds
Official Response
Company Rep of Justblinds
Hi Lance! Thank you for taking the time to review us. I am truly sorry for the poor experience this color matching issue on our site has caused. I really would like to help turn this order experience around for you, could you please send me an email at socialcare@justblinds.com with your order information? Once I received your email, I'll be happy to look into this for you right away! - Lauren A.
There's a major disconnect between this review at consumers advocate.org and other reviews of Blinds.com. The rating here says 4.6 out of 5.0, yet the reviews on all other web sites are abysmal. I called Blinds.com today and asked one question: Where are your blinds manufactured? The answer was The Peoples Republic of China. Beware of Blinds.com and be cautious.
I needed a couple replacement brackets as they got lost in the move. They do not sell replacement parts online, you have to call. I called and was placed on hold for 4 hours, 3 different times. The message states covid as a reason for long waits, but this makes no sense as people can obviously do this call center job from home. Finally got ahold of someone on 3rd day and she stated a different company would be in contact about parts. A month later and company has yet to call, meanwhile sun is pouring in during a heatwave into our living room. What a joke, go with a local company with brick and mortar like lowes, price is the same and can easily get parts when you need them.
Social T
Company Rep of Justblinds
Official Response
Company Rep of Justblinds
Hi Jim, I'm so sorry this was your experience! With so many people working on their homes right now, our calls have doubled, and our team is doing working hard to assist each customer as quickly as possible. I'm happy to look into this further and help anyway I can! Please send me a message at SocialCare@Justblinds.com and I'll look into this for you! -- Katherine R, JustBlinds Social Team
I have no idea how they have such a high rating on this site. They are horrible for refunds and they cut our blinds short then try to tell us to mount them externally rather than inside the window per our original order. I am now disputing the charge with my bank since they will not refund us after 2 weeks of back and forth nonsense. Stay away from this company! Horrible to deal with!
S
Social T
Company Rep of Justblinds
Official Response
Company Rep of Justblinds
Hi Mike, I'm so sorry you didn't receive the size you need! If ordered as an inside mount the factory will take a small inside mount deduction but I'd love to look into this further for you and help! Please send me a message as socialcare@justblinds.com and I'll look into this for you!
I ordered 1 blind. It took 5 weeks to get to me and the wand was not in the box so I cannot close my blind. I called and they said it would take 5-7 days for the wand. It has been 10 days and still has not shipped. No offer to even to expedite the wand to me.
Unhappy with my blind order. I was informed I could not return or receive a refund for two reasons: 1. custom order and 2. I did not request samples prior to ordering. Buyer beware and read everything carefully! Apparently faux wood blinds can and do come without the faux wood grain. Plain white plastic slat's is what I received.
Quality control is a problem. Instead of delivery in 3 weeks it was 4. We received, for 8 blinds, over 300 screws, no “extenders” that were ordered to make the blinds fit over window molding, not enough brackets, not enough cord cleats, and only 7 of 8 wands to rotate the blinds. So unable to install any. Took another 2 weeks to get the extenders and even more time to get the rest. 9 weeks before we had everything we were supposed to have. I kept getting told their vendor was not replying to their emails.
I worked for a while on a large order until I noticed they were charging sales tax in the checkout process. I asked them what this was about, since they are in Texas and I am in Washington. They cited some new regulation without specifying. There is no cross state regulation that I am aware of.
I verified with WA Sate dept. of revenue if they are listed as an entity perceiving/collecting sales tax on behalf of the state and they are not listed anywhere.
As far as I am concerned, they are pocketing the 'sales tax' they invented.
Had nothing but positive experience with this Company. They were very professional,and did everything you asked,and answered all questions related to their products. I m very much satisfied with my experience with this company and it’s products.
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