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Leaf Home Safety Solutions Bathroom Remodel Review
ConsumersAdvocate.org
25 Customer Comments & Reviews - see all comments
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Leaf Home Safety Solutions, LLC. is a company that specializes in providing full-service accessibility solutions. Leaf Home Safety Solutions offers products and services such as walk-in tubs, stair lifts and tub to shower conversions, to help consumers maintain their independence at home. Leaf Home Safety Solutions, LLC. was founded in 2018, and is headquartered in Hudson, Ohio.
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25 Customer Comments & Reviews
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I had the displeasure of having to be interviewed for an estimate by one of the most unprofessional,
arrogant salesperson in my lifetime. He was a district manager of some type and as far as I'm concerned, a loser!
This was in the Cranberry Twp. Pa. Office I believe.
We reached out to Leaf and had two estimate appointments were canceled last minute. Looks like we dodged a bullet
Twig
of Leaf Home Safety Solutions Bathroom Remodel
Official Response
of Leaf Home Safety Solutions Bathroom Remodel
Your experience is an uncommon instance, and we’ll do better in the future. We invite you to contact 866-320-5477 or email support@leafhomesafetysolutions.com to review in more detail.
Scam mlm company that markets to unsuspecting seniors for financial extortion. Initially you get about 599 phone calls until you finally let them send a rep over. That should be red flag number 1. Then they send a seemingly nice person trained to deceive seniors for financial gain to give you a fancy presentation with a requirement to sign right that moment. Then you sign a contract for financing with absolutely no written terms for a subpar loan that is outrageously different than the terms verbally given to you which you find out way later after your check is cashed. Then after agreeing to the outrageous price of a $16,000 plastic shower they send in a contractor who is getting paid $50...Read More
Twig
of Leaf Home Safety Solutions Bathroom Remodel
Official Response
of Leaf Home Safety Solutions Bathroom Remodel
Your experience is an uncommon instance, and we’ll do better in the future. We invite you to contact 866-320-5477 or email support@leafhomesafetysolutions.com to review in more detail.
I am extremely disappointed with my experience with Leaf Home Solutions. I initially paid a substantial $3,000 deposit for a bathroom shower remodel, expecting a level of professionalism and communication that would match the size of the investment. Unfortunately, my experience with this company has been nothing short of a nightmare.
Despite their eagerness to accept my deposit, Leaf Home Solutions failed miserably in delivering on their promises. After I had taken three days off from work to be present for the bathroom remodel, I was left in the dark. No one bothered to contact me to confirm the appointment, provide any updates, or even notify me if there was a change in plans.
I'v...Read More
Twig
of Leaf Home Safety Solutions Bathroom Remodel
Official Response
of Leaf Home Safety Solutions Bathroom Remodel
We want to make sure our customers get the service they need. Without having your full account information, we are unable to escalate with our support team. Please reach out to us at 866-320-5477 or email support@leafhomesafetysolutions.com.
JIM&SHARON - 08/14/2023
My Husband and I just had a walk-in shower installed by Leaf Home safety solutions and I would like to say that they bent over backwards to make sure we was happy and satified. I won't say that there wasn't problems at first but once the problems where The installer was meticulous with his work. There was not a flaw in anything he did. We could not be any more satisfied. His name is Zai Yancey, be sure to request him. As for Leaf Homes they made sure it is exactually what you want and that it is perfect. I would recommend them definitely.....
Twig
of Leaf Home Safety Solutions Bathroom Remodel
Official Response
of Leaf Home Safety Solutions Bathroom Remodel
Thanks for leaving a review and mentioning Zai. You’re right, he is always going above and beyond at Leaf Home Safety Solutions. We’ll be sure to share your praises with them, Jim and Sharon!
Leaf Home Safety Solutions installed a shower for me several months ago at a reasonable price. The installation was done in one day, but the caulking job was apparently rushed and done sloppily. I've followed up with multiple phone calls to resolve the issue. On each call, I was told that someone would contact me to schedule an appointment. Ultimately, a staff member visited my home to view the problem, took photos, and promised that someone would be in touch with me soon to schedule an appointment to re-caulk. I’ve made several additional phone calls since that visit, always being told that someone would contact me to schedule an appointment to re-caulk the shower. Nothing has happened ...Read More
Twig
of Leaf Home Safety Solutions Bathroom Remodel
Official Response
of Leaf Home Safety Solutions Bathroom Remodel
Thank you for bringing this to our attention. We have relayed your customer information to our support team, and someone will be with you to review your concerns in more detail. If you prefer, you can email us at support@leafhomesafetysolutions.com.
Issue with starting the work. We signed an agreement on 8/30/2022. The following week the installer came out to confirm the measurements. The next contact from LHSS was at the end of November while we were traveling. The person indicated they needed some additional information regarding the existing dimensions. I told him we would be back December 1st. Did not hear back from anyone at the company for the entire month of December. We started calling the company at the beginning of January. After numerous calls by my wife and I and many promises of an e-mail update, we have yet to receive any updates. At this point I just want my deposit back. Five months is long enough.
T
Twig
of Leaf Home Safety Solutions Bathroom Remodel
Official Response
of Leaf Home Safety Solutions Bathroom Remodel
Thank you for your feedback, Robert. We take our customers’ concerns very seriously, however, we’re unable to locate your account based on the information you have provided. Please reach out to us at 866-320-5477 or email support@leafhomesafetysolutions.com.
After cancelling twice, our 2 day job started on Thur and now won’t be completed until Tue, a week and a half later, guess they can’t get the subcontractor to come back before Tue.
T
Twig
of Leaf Home Safety Solutions Bathroom Remodel
Official Response
of Leaf Home Safety Solutions Bathroom Remodel
We appreciate your cooperation, as well as the opportunity to resolve this for you, Catherine.
After cancelling twice, our 2 day job started on Thur and now won’t be completed until Tue, a week and a half later, guess they can’t get the subcontractor to come back before Tue.
T
Twig
of Leaf Home Safety Solutions Bathroom Remodel
Official Response
of Leaf Home Safety Solutions Bathroom Remodel
We appreciate your cooperation, as well as the opportunity to resolve this for you, Catherine.
Although my bathroom is not yet complete and hopefully everything will be corrected, but as of right now I am not a happy camper. Everyone involved with this project was told I wanted the shower 32” wide, contractor made it 26” wide, so now the shower head is off centered. The panels were supposed to go to the ceiling and they aren’t. The project was rescheduled twice, was told it would take two days but looks like it’s going to be two and a half. It would have gotten done in two days if the contractor would have worked more than 4 hours the first day. It seemed the contractor did not get all the information of what I wanted from the construction manager.
Twig
of Leaf Home Safety Solutions Bathroom Remodel
Official Response
of Leaf Home Safety Solutions Bathroom Remodel
Thank you for reaching out to us and providing this feedback, Catherine. Your situation is not our standard, and we will share this information with our team to minimize issues like this in the future. We appreciate your cooperation, as well as the opportunity to resolve this for you.
Top Rated
Our Partner
- Connects customers with nearby Bathroom Remodeling experts
- BBB accredited with a rating of A+
- Customers have access to listed contractors using their zip codes.
- Contractors have profiles that feature Thumbtack ratings, certifications, customer reviews, and more
- Directly contact the contractor of your choice or schedule a service call through Thumbtack.
The company offers consumers free estimates and a variety of financing options, and military and senior discounts are also available. The company has a complete gallery on its website and consumers get access to sample materials during their free consultation. Additionally, the company offers a limited lifetime warranty on materials and labor, which is excellent for those looking for quality and reliability.