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- $0 minimum starting deposit
- Checking account—earn 1% cash back on up to $3,000/m in debit purchases
- No monthly fees
- Access to 60,000 free ATMs nationwide
- High-yield money market and CDs
Citibank Banks Review
ConsumersAdvocate.org
8 Customer Comments & Reviews - see all comments
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Originally founded in 1812 as the City Bank of New York, Citibank is a division of Citigroup, a multinational financial services corporation. With over 2,000 branches worldwide and over 700 across the US, Citibank is the fourth largest financial institution in the United States. Its wide range of financial products include credit cards, mortgages, personal loans, lines of credit, checking and savings accounts.
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8 Customer Comments & Reviews
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I opened a Citi savings and Checking
and deposited 2 checks from ubs. They held my funds almost 10 days. The next month I deposited my 2 checks, that I’ve been getting for 30+ years , and they put a week hold on one and then the other was supposed to be partially available in 2 days. On the second day I go online to see if it’s cleared and my account is locked out. I call and get sent to a fraud department and I’m told my account is being reviewed for 48 hrs. Worst bank ever!!!!
Absolutely the worst bank ever. I've been trying for 156 days (today) to have money from a check I deposited returned to either myself or the originating bank and noone is willing to assist me. I get the run around every time. I opened the account and your fraud/security closed the account without explanation and have been withholding the funds even though there has been ZERO dispute from the issuer.
I truly hated the way you treated me when, because of the Christmas mail and the Covid 19 which required only one person in the post office at a time, and some of us had to wait an hour or more in the cold to get to our P.O. Boxes, somehow your December bill got lost. I had 15 or 20 different people tag teaming me, screaming at me "give me your bank account number! I said no, I think this is a scam....I spent over an hour with your "team" , pretty much feeling as though I had robbed a bank, shot the president, and was of course the scum of the Earth. I don't guess anyone bothered to look up my credit rating, which was very high and you don't get that by not paying your bills. I hate... Read More
Worst of all financial institutions I have ever dealt with! I was a Wells Fargo banking customer for 35+ years and wanted to change banks due to the alleged poor practices by Wells. I changed to Citibank for checking and savings it has been an unbelievably stressful experience since day one. I finally closed out my checking and savings accounts yesterday and am still trying to handle problems with them today. It has been a nightmare. Wells looks like an angelic entity now.
For 32 years I have been a very happy and loyal customer with Citibank MC but something has gone terribly wrong there. Citibank customer service has become offensive and foul...a joke really. The agents apparently are no longer trained to handle problems or anything else, let alone with efficiency, so dealing with them at every level now is a COLOSSAL WASTE of time. Very unprofessional, and the more "senior" the worse they are....and not very bright....They used to be impressive, professional problem solvers. I feel REPULSED by their insincerity and lack of integrity and now I am eager to leave because they are careless and NO LONGER TRUSTWORTHY to do business with. Seems... Read More
Worst bank ever!!! I would give a negative rating if it would let me. They run promotions and don't pay the promotional money after you've let your 15K sit in their bank for over 4 months. You try to call and takes 20 mins of press this and press that and you may get a person, then they hang up on you before you even get a chance to tell them what you think of them and their bank. So, you close your accounts with them and wait forever to get your money back (still don't have it).. Try to go to the website and it's not working, I've tried to use online chat and it has never worked.. Will be closing my MC with them also. Will NEVER deal with them again!!
Another nice and big citi location with so helpfull staff... A bit crowded but I can make up time for the wait
I obtained a Visa credit card from Citibank so I could use it at the local Costco store. When I telephone Citibank to inquire about opening an on-line account for the Visa card at Citibank, the representative asked me what was the first concert I went to (security question). I responded with the appropriate answer, but for whatever reason she did not like it (apparently I added the singer's last name when I should have used his first name only). Then she said the only other way to validate who I was for her to call me back on the telephone I was speaking from. I gave her the telephone number and instead of calling me on the telephone number I gave her, she called my wife's telephone... Read More
Top Rated
- $0 minimum starting deposit
- Checking account—earn 1% cash back on up to $3,000/m in debit purchases
- No monthly fees
- Access to 60,000 free ATMs nationwide
- High-yield money market and CDs