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Chrysler Capital Auto Refinance Review
ConsumersAdvocate.org
35 Customer Comments & Reviews - see all comments
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Chrysler Capital is a joint venture of Chrysler Group LLC and Santander Consumer USA dedicated to providing full-finance solutions for Chrysler Group and its dealers as well as finance options marketed directly to consumers. The company is best known for their endorsement of Chrysler, Dodge, Jeep, RAM, and FIAT vehicles.
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35 Customer Comments & Reviews
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Run! Do not finance with them. First the dealership managed to add $3900 of warranties and maintenance by having me do a Digital signature on a document without showing it to me or discussing it with me. Secondly they gave a me a 4.65% interest rate. My credit score is above 841! Of course I immediately refinanced with my bank, saving thousands in interest. They cashed the bank draft on June 18th, loan paid in full. They turned around and processed a payment on June 24th on a loan that had zero balance. So now they are holding $4000+ of my money for another 30 days because they want to make sure the bank draft was real.
RUN, don’t walk, away from any dealership that tries to fin...Read More
I would give 0 stars if i could. It is a scam of a company that will keep charging you and charging you for bs claims and then you have no power to fight them! Their customer service is the worst and they will bleed you dry, aside from the monthly payments. Do NOT finance with them.
I decided to purchase the car I had been leasing through Chrysler Capital. They acknowledged the receipt of my payment in their records as of May 14, 2021. It is now June 18 and I am still waiting for a title transfer. Called and was told it had been mailed a week ago. Still no title. They have had my money for 35 days and I have a car I can not drive. This long delay is costing me money. Needless to say I will never lease a car through Chrysler Capital again. Am considering sending my complaint to their State Department of Consumer Affairs and Attorney Generals Office.
They are robbing me brought a 2018 Max SL for 23,000 and 3 years later after paying 600 a month I still owe 22,000 impossible.. They are horrible 😢
Run to any other finance company. Chrysler Capital is an automated, poorly run, virtual company that is in the process of ruining my credit over a car that was traded in months ago. I was never late with a payment. Traded in for another Chrysler and the thank you I got was, "we're sorry, but we are having difficulty closing your account because the dealer sent us 27 cents too much." They are reporting my account late and owing $7000 dollars to Experian and I don't know who else. They can't or won't close the account because it has 27 cents too much in it.
Don't Do It! RUN!!!
HORRIBLE COSTUMER SERVICE.
UNACCREDITED BY THE BBB!!!
There is No customer service
They will lie and mislead you and not think twice about it.
They deserve a lawsuit..
Oh wait they're being sued out of business..
Well Santander is at least..
I wonder how Chrysler had manager to pull it together to buy back their old finance company after such hardship.
It truly seems like Karma waging war on FCA for ripping people off for decades and literally not caring enough to even have customer service.
Chrysler Capital is a bank that stays strict with their policy. Customer care is non existent when it comes to their policies. If their policies states you are over the past due date even when you worked out payment plans with them about how to pay them. Your account will still be filed according to their policies for repossession. So what I am saying do not waste your time explaining your current situation with this bank they do not care for customer service and care. You can have a near life and death situation, fighting court cases, behind on corporations not paying you back on time, at the verge of going homeless because of all the above to them to put it plainly you can have the be...Read More
36 years lof borrowing from from reputable companies Chrysler Capital is the worst customer service I have ever received. They have made so many mistakes in accounting it was obvious something was very wrong with them. No mistake Chrysler Capital has defrauded the vast majority of their costumers. 34 states have taken action against under the Attorney General. Massachusetts residents have been paid back over 31 million in damages after Attorney General Healy took action against Chrysler Capital. They are not a bank. Do not waste your hard earned dollars. There are plenty of lenders who will treat you fairly and work hard to service you with loan.
Th e lease team, who are meant to guide you failed to mention if I returned the car early I would be charged the vehicle price or difference in value in an auction. I paid the lease of in advance, it only had 20,000 mile on the car, not the 45,000 I was allocated. When I called the lease department to start the return process they did not mention about the early termination. It may be in the contract, but what is the point in the department if they do not care for their customers
Leased Fiat, and now Fiat dealerships are closed in region, and no Chrysler dealership will take car (unless I buy another) and Chrysler wont come get it. I have paid end of lease fees and all payments. Been on the phone with CCap every few days trying to get car back to them. Today found I am reported delinquent and Credit is fucked. Literally last week got pre-approval on real estate loan. Not once has Chrysler mentioned a delinquency in the constant conversations I've been having with. Apparently when they disallow Autopay for the final payment it makes you late. They dont say a thing outside of a letter I missed? This is nothing but a fee trap Chrysler slips by you for a few extra buc...Read More
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Our Partner
- Save thousands on your Auto Loan within minutes!
- Skip up to 3 car payments
- Average savings of $138 per month
- National lending network with competitive rates
- $0 out-of-pocket cost