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Sears Home Central A/C repair Review


ConsumersAdvocate.org Rating: 4.9 / 5 (Excellent)
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Sears Home Central is a subsidiary of Sears, Roebuck and Co. that sells home improvement products, as well as installation, repair, and cleaning services. The company also provides home improvement services, such as remodeling. It is based in Longwood, Florida, and was founded in 1992.
 
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How is Sears Home Central A/C Repair rated?

Breakdown

4.9/5
Coverage & Plans
4.9/5
Claims & Service
4.9/5
Customer Experience

Overall Rating: 4.9 / 5 (Excellent)

Sears Home Central offers good savings options for consumers who purchase one of their service plans, and customers generally agree that the technicians are knowledgeable and efficient. As part of a large national brand, consumers are virtually guaranteed to find a service center nearby, with a high standard of quality. The company is best for consumers with long-term plans, though it does offer emergency repair services.

Sears Home Central A/C Repair Coverage and Plans

Coverage & Plans - 4.9 / 5

Sears Home Services offers repair and maintenance plans whcih include common concerns such as electrical issues with a central air conditioning compressor, leaking R410A refrigerant that can result in a hot environment, air conditioning coil and ductwork obstructions that reduce performance, and fixing outdoor air conditioner fans that allow for correct heat transfer. The company's HVAC savings program earns customers dollar for dollar credit (up to 10% of the purchase price) towards a new system. Another option is the company's preventative maintenance plan for $89.99.

Plan Overview

Plan Types
Preventative Maintenance
Emergency Repair
Warranty or Guarantee
90 day guarantee

Sears Home Central A/C Repair Claims and Service

Claims & Service - 4.9 / 5

Sears Home Services charges an initial service fee for the first visit, but a subsequent visit for installation does not carry additional costs. Sears Protection Agreements, on the other hand, cover manufacturer's defects, normal wear and tear, cosmetic defects, and unlimited service, without deductibles or extra fees. Multiple appointments for systems in the same product category cost full price for the first item, and 50% for subsequent ones. If they are not in the same category, the full fee will be charged.

Perks and Benefits

Credit Toward System Replacement
$0.00

Service Charges

Service Charges
Diagnosis

Sears Home Central A/C Repair Customer Experience

Customer Experience - 4.9 / 5

Sears Home Improvement is not accredited by the BBB, though its parent company enjoys a good B+ rating. A quick look of the reviews on the company's page reveals a very good 59% of five star reviews, compared to a low 18% 1-star reviews on the opposite end of the spectrum. Negative reviews seem to concentrate on scheduling issues.

Reviews & Support

Customer Support
Schedule Online
Trust Pilot Rating
6.1 out of 10
Date Collected
2018-05-14

Company Profile

Full Name
Sears Home Central A/C repair
Company Website
https://www.searshomeservices.com/
Headquarters
1024 Florida Central Parkway, Longwood, FL, 32750

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Top Rated
  • As little as $139 per year with a 3-year HVAC maintenance plan
  • Maintenance plans include a 1-year guarantee on all repairs and modifications
  • Repairs and tune-ups have a 90-day warranty
  • Flexible financing options
  • Local heating and cooling professionals are licensed, insured and background checked 
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