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THE HOME DEPOT® A/C Repair Review


ConsumersAdvocate.org Rating: 4.9 / 5 (Excellent)
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THE HOME DEPOT® is a home improvement retailer founded in Atlanta in 1978. The company sells various types of building materials, home improvement products, lawn and gardening products, as well as professional installation and maintenance services for different types of equipment. Additionally, it also offers tool and equipment rental services.
 
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How is THE HOME DEPOT® rated?

Breakdown

4.9/5
Coverage & Plans
5.0/5
Claims & Service
4.9/5
Customer Experience

Overall Rating: 4.9 / 5 (Excellent)

Though THE HOME DEPOT® is an industry leader in home repair and improvement, the company's accompanying maintenance and repair services are less well-known. Participating consumers can expect a local, licensed, and insured service provider to perform a 28-point inspection on their units, regardless of whether or not they were purchased at THE HOME DEPOT®. Regular, twice yearly inspections are usually required for equipment warranties to remain valid.

THE HOME DEPOT® Coverage and Plans

Coverage & Plans - 4.9 / 5

THE HOME DEPOT® offers different types of HVAC services, from simply repairing existing systems to installing new ones and offering accompanying maintenance plans. Included equipment encompasses furnace, air conditioner, mini split, heat pump, air handler or boiler. It's also worth mentioning that THE HOME DEPOT® has flexible financing plans for projects, which includes a branded credit card and a loan program. Heating and cooling maintenance plans include: 2 preventative maintenance visits per year (1 heating, 1 cooling), priority service, 15% off repairs, including parts, labor and refrigerant, 20% off diagnostic fees, no overtime charges on emergency service, and a 1-year guarantee on all repairs and modifications, an upgrade over its standard 90-day warranty.

Plan Overview

Plan Types
Repair Plan
Emergency Repair
Warranty or Guarantee
1-year warranty on all installations. THE HOME DEPOT® backs all heating and cooling repair and tune-up services with a 90-day guarantee on labor.

Covered Equipment

  • Capacitor
  • Circuit boards
  • Internal fuses or breakers
  • Condensate pumps
  • Condenser motor/fan
  • Contactor switches
  • Delay timer
  • Fan controls and relays
  • Filter drier
  • High and low pressure switches
  • Limit controls
  • Refrigerant (excluding maintenance recharges)
  • Relays
  • Transformers
  • Valves

THE HOME DEPOT® Claims and Service

Claims & Service - 5 / 5

THE HOME DEPOT® offers repair, diagnosis, and maintenance services for HVAC systems. Technician visits entail a diagnostic fee and quote for repair or replacement options. The company also provides seasonal maintenance plans for twice a year checkups, indicating that many manufacturer's warranties may be considered invalid if the unit isn't serviced twice a year.

Perks and Benefits

Free In-Home Estimate
Yes

Service Charges

Service Charges
Repair
Diagnosis

THE HOME DEPOT® Customer Experience

Customer Experience - 4.9 / 5

THE HOME DEPOT® is an industry leader in the home improvement market, but few people are aware of the company's HVAC maintenance and repair services. Participating consumers can expect local, licensed, and insured service providers to perform a 28-point inspection on their units, which is required for many warranties to remain in effect. The service can be used for most types of equipment, whether or not it was originally purchased at THE HOME DEPOT®.

Reviews & Support

Customer Support
Schedule Online
BBB Rating
A-
Trust Pilot Rating
2.3 out of 10
Date Collected
2018-05-10

Company Profile

Full Name
THE HOME DEPOT® A/C Repair
Company Website
https://www.homedepot.com/
Headquarters
2455 Paces Ferry Road, Atlanta, GA, 30339

Disclaimers

THE HOME DEPOT name and logo are trademarks of Home Depot Product Authority, LLC, used under license.

THE HOME DEPOT HOME SERVICES name and logo are trademarks of Home Depot Product Authority, LLC, used under license.

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Top Rated
  • As little as $139 per year with a 3-year HVAC maintenance plan
  • Maintenance plans include a 1-year guarantee on all repairs and modifications
  • Repairs and tune-ups have a 90-day warranty
  • Flexible financing options
  • Local heating and cooling professionals are licensed, insured and background checked 
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