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Modernize A/C Repair Review


ConsumersAdvocate.org Rating: 4.7 / 5 (Excellent)
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Modernize is an online home improvement service based in Austin, Texas, that connects homeowners with contractors specializing in energy-efficient home improvement projects. Its services are split into four chief categories: solar, windows, heating & AC (HVAC), and roofing. The company provides consumers with up to four quotes from pre-screened, local contractors.
 
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How is Modernize rated?

Breakdown

4.5/5
Coverage & Plans
4.8/5
Claims & Service
5.0/5
Customer Experience

Overall Rating: 4.7 / 5 (Excellent)

Modernize is a good choice for customers who still haven't decided on a specific home improvement company, since it connects them to four different home service companies based on the information they provide. The marketplace website is easy to use and can find qualified companies all over the US for solar, HVAC, windows, and roofing projects. The company also has overall good standings online.

Modernize Coverage and Plans

Coverage & Plans - 4.5 / 5

Modernize is an online marketplace service, which means the company does not offer coverage or plans itself. Instead, it provides users with up to 4 quotes from contractors in their area for their requested service. All contractors featured by Modernize are pre-screened in order to verify their qualifications and trustworthiness.

Modernize Claims and Service

Claims & Service - 4.8 / 5

As a marketplace, Modernize does not settle claims made by consumers for services provided by individual companies. Modernize first asks consumers a couple of questions about the home improvement project they are planning. Once that is done, the website provides up to four quotes from contractors in their vicinity. Consumers can then choose to contact as many of the four companies as they wish. Modernize's services are completely free from start to finish, and although they do not offer coupons or discounts, the company always recommends customers to ask contractors if they offer these benefits.

Modernize Customer Experience

Customer Experience - 5 / 5

Overall, Modernize enjoys positive reviews in terms of their reputation and customer experience. The company is BBB accredited and has an A+ rating with them. On Trustpilot, the company has an average 5.3 rating, which is based on 14 reviews. Because it functions as a marketplace, Modernize cannot seek out certifications such as NATE and ACAA, as it does not provide home improvement services.

Reviews & Support

Customer Support
Schedule Online
BBB Rating
A+
Trust Pilot Rating
5.3 out of 10
Date Collected
2018-09-11

Company Profile

Full Name
Modernize A/C Repair
Company Website
https://modernize.com
Headquarters
804 Congress Avenue Suite 400, Austin, TX, 78701

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Top Rated
  • As little as $139 per year with a 3-year HVAC maintenance plan
  • Maintenance plans include a 1-year guarantee on all repairs and modifications
  • Repairs and tune-ups have a 90-day warranty
  • Flexible financing options
  • Local heating and cooling professionals are licensed, insured and background checked 
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