Novus Glass Windshield Repair Review

Area Served

Novus Glass has a pretty broad reach compared to many other windshield repair companies. From humble beginnings in St. Paul Minnesota back in 1972, the company has now grown into more than 1,300 locations in over 30 countries. It currently has offices in 40 U.S. states with many states having multiple locations.

If you don't live close to a Novus Glass facility or you're too busy to bring your vehicle in for repair, a Novus Glass representative may be able to travel to your home or workplace instead. He or she can do the repairs onsite so you don't have to go without your vehicle for an extended period of time. The company doesn't say how far it will travel to provide mobile services, so you'll have to ask your local office if you're unable to bring your vehicle in for service.

Services

Novus Glass is best known for its windshield repair and replacement services. It will make every effort to repair your windshield first, as this is more cost-effective, efficient and environmentally friendly, but when necessary, it can fully replace your existing windshield and replace it with a new one. Though the company doesn't work on other types of auto glass, like power windows or sunroofs, it does offer services you won't find with many other windshield repair companies, like fleet accounts. Business owners with a number of company vehicles can go this route to save money without compromising on quality service. The company can also help with window tinting, mirror replacement and headlight restoration.

Novus Glass is one of the few windshield repair companies to venture into residential and commercial glass services. Whether you're looking to replace a damaged window, install a new glass shower door, or give your office a fresh, modern look, consider giving Novus a call. It will send out one of its mobile teams to assess your needs and give you a quote. Then, if you decide to proceed with the service, its technicians will install the glass according to your specifications.

Time

You must contact a Novus Glass representative by phone in order to schedule an appointment. It's not clear whether same-day appointments are an option; this will likely depend on how busy your local Novus Glass location is, but you shouldn't have any trouble getting an appointment within a few days.

The length of time it'll take your Novus Glass technician to fix your vehicle's windshield largely depends on how much damage there is. Small chips and cracks will obviously take less time than a full windshield replacement. The company's website doesn't contain any information about safe drive-away times, but it's reasonable to assume this will take an hour or less and perhaps as little as 30 minutes. Most of the top companies in the industry fall somewhere into this range.

Cost

Your auto insurance company may cover the costs of a Novus Glass windshield repair, though you could pay some money out of pocket for a full windshield replacement. This is not unusual among auto insurers. Novus Glass doesn't address pricing on its website, but you can reach out to the company by phone for an estimate or contact your auto insurer to see if its services are covered under your policy.

All of its repairs are backed by a lifetime guarantee, which should give you some confidence in the quality of service you'll receive from Novus Glass. Few customers have reported issues with the windshield repairs or replacements Novus Glass has done for them, but it's nice to know that in the unlikely event that you do have a problem, you won't have to pay anything out of pocket. Only the top windshield repair companies are willing to stand by their services for as long as you own the vehicle, so this should not be overlooked.