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Airbnb Vacation Rentals Review


ConsumersAdvocate.org Rating: 4.9 / 5 (Excellent)
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AirBnB is a community-based marketplace founded in 2008 with headquarters in San Francisco, California. The online search platform gives people the option to lease or rent short-term lodging properties including apartments, hostel beds, hotel rooms, and vacation rentals. The company connects individuals to travel experiences in over 65,000 cities and 191 countries with more than 3,000,000 listings to choose from.

Services and Features

AirBnB gives travellers the opportunity to discover and book accommodations across the globe through its online search platform or mobile app. Whether looking for an apartment or villa for a night or a month, AirBnB connects travellers to travel experiences ranging from different price points in over 65,000 cities and 191 countries.

The total price of reservations are based on several factors and is charged in full once a host accepts the reservation request. Host-based charges include cleaning fee, extra guest fees, and nightly price. AirBnB charges on the other hand take into account currency exchange fee, Value Added Tax, local taxes, and service fee.

AirBnB gives hosts the option of selecting from three standard cancellation policies. Guests must agree with the host selected cancellation policy before bookings are finalized. Customers can cancel their reservation and review penalties by going to the website’s “Trips” and clicking “Cancel Reservation”.

In case a guest has experienced a travel issue that prevents them from being able to complete a trip with AirBnb, the company offers Guest Refund Policy which can be applied in covered events. Acceptable situations for refund generally falls into categories including listing booked is misrepresented, listing isn’t generally clean or is unsafe, and host fails to provide reasonable access to booked listing.

Accommodation

Single Family Style Home

Condominium

Town Home

Cottage

Villa

Apartment

Website Features

Instant Booking

Loyalty Programs

Social Media Integration

Visual Calendar

Currency Setting

Language Setting

Client Information Management

Mobile App

Search Filters

Predictive Search

Favourite List

Property Galleries

Google Map Integration

Simple Checkout

Website Fees

Guest Fees

5-15% of the booking total

Host Fees

3-5% to cover transaction fees

Listing Fees

None

Payment Options

Credit Card

PayPal

Mastercard

Amex

Visa

In-Person

Support

FAQs

Community Forum

Knowledge Center

Customer Reviews

Phone

Vacation Rentals at AirBnB

AirBnB is a great resource for travellers searching for low-cost vacation rentals. Vacation rentals featured in their listing offer a good variety of amenities compared to some hotels and all this at a more competitive price. AirBnB does however charge booking fees and other charges.

 


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Customer Comments & Reviews

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mnoblitt
7/10/2020
833 Spirit loop way, Gatlinburg, 37738 supposed to accommodate 12-16. 11 of us stayed here recently, living room has enough seating for 6 with a couch and a love seat. trash wasn't picked up till the day before we left. shower curtains were moldy. no counter space to cook. very small stack up washer and dryer. cabins were 3 parking spots from each other, clusters of them. no view of the mountains at all. will never stay here again.



Top Rated
Our Partner
  • Search based on price, room type, and location
  • Connects people in more than 65,000 cities and 191 countries
  • Over 3,000,000 listings worldwide
  • Guest refund policy
  • Pay and communicate using AirBnB messaging system