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Veterans United | VA Loans Review


ConsumersAdvocate.org Rating: 5 / 5 (Excellent)
961 Customer Comments & Reviews - see all comments
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Founded in 2002, Veterans United is a full-service lender that specializes in VA loans for qualifying veterans, military members and their spouses.

Based in Columbia, Missouri, the organization carries an unparalleled reputation for customer satisfaction – Veterans United has a 97% customer recommendation rating.

Like all VA loans, mortgages offered through Veterans United are insured by the US Department of Veteran’s Affairs. Because of this, the company is able to offer loans with significantly more favorable conditions to service members and veterans than usually available to the civilian population.

These conditions include more flexible qualification guidelines, lower rates, lower monthly payments, no down payments, and no private mortgage insurance.

Veterans United has closed over 700,000 home loans for military service members and their families, but what really sets the company apart is their involvement in the military community.

The company is advised by a board of former senior military personnel representing every service branch whose mission is to educate veterans as to the benefits of VA loan programs and home ownership in general.

Also, Veterans United offers a totally free and no-obligation credit-building program, where veterans and military families have access to trained and dedicated consultants who offer advice and strategies for improving credit. 

What’s more, Veterans United has unmatched VA loan expertise and is the country’s No. 1 lender for VA purchase loans.

Services and Features

For borrowers seeking VA loans, Veterans United offers VA Purchase Loans, VA Cash-Out Refinance Loans, and VA Interest Rate Reduction Refinance Loans – often called a Streamline Refinance.

To get the ball rolling, veterans and service members can avail themselves of a host of online calculators and educational tools to assess their own financial situation, learn the VA loan process, and get help with finding the right home given all this information. 

Eligibility

To determine eligibility, prospective borrowers may have to initially provide the following information:

  • Buy or Refinance

  • Military service history

  • State

  • Value of home desired

  • Planned Date of Purchase

  • Credit Score

  • Zip Code

  • Email address

  • Current Address

  • Phone Number

Types of Loans Offered by Veterans United

Types of Home

Multi-Family

Single-Family

Townhouse

Condominium

Mortgage Options Offered (Veterans United is a full-service lender who also offers conventional, FHA and USDA loans.)

VA Loans

Fixed Rate Mortgage

Adjustable Rate Mortgage

VA Cash Out Refinance

IRRRL

Mortgage Related Fees

Origination Fee

Closing Fee

No

Private Mortgage Insurance

No

** Veterans United's fee structure can vary depending on a host of factors, including the type of loan, the borrower’s credit score and more.

Qualification

Because VA loans are insured by the federal government, credit score typically isn’t as much of a limiting factor as it is with conventional loans, however, it still will play a part.

If your credit is less than stellar it would be a good idea to avail yourself of Veterans United’s credit building service. As an active or former service member, the company connects you with credit and VA loan experts free of charge to help get you on track to securing a home.

All prospective borrowers under the VA loan program must obtain a Certificate of Eligibility (COE) from the Veterans Administration. Veterans United may be able to get this document for you.

In order to get a COE, generally speaking, you must:

  • Have 90 consecutive days of active service during wartime, or

  • Have 181 days of service during peacetime, or

  • Six years in the Reserves or National Guard, or

  • Be the spouse of a service member who has died in the line of duty or as a result of an injury sustained in the line of duty

VA Loans with Veterans United

Veterans United is not just a financial organization providing VA loans to service members, they are a full service resource of advice and help for active and former military personnel.

The company offers a trove of online guidance and education. So it’s not just a matter of do you qualify or not. Veterans United will work with you from the very beginning of the process and guide you along the path of finding the right home, getting your credit in shape, and selecting the best possible VA loan for your situation. A top choice for all the different types of VA loans.


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961 Customer Comments & Reviews

Loading Reviews ...
lawsmommy11
6/14/2019
Our team at Veterans United got us in our new home quickly. Helped us find the perfect realtor and was there every step of the way! Went above and beyond what we had expected when we started our home buying journey!

Jillian J  
Official Response

Client Advocate of Veterans United VA Loans
Yes! I love hearing that your team went above and beyond your expectations to get you into your new home ASAP. Thanks so much for the wonderful review, and enjoy your new place! -Jillian J., Client Advocate

Ronald L
6/13/2019
The Team at Veterans United couldnt have went out of their way anymore than they did to help get my house loan. The realtor they set me up with was the friendliest and so helpful. I can not thank them enough for finding me a beautiful home.

Jillian J  
Official Response

Client Advocate of Veterans United VA Loans
Hey Ronald! Thanks so much for the wonderful review. I'm glad that you had a great experience both with your loan team and your realtor team! Congratulations on your new home! -Jillian J., Client Advocate

Amanda R
6/10/2019
I called to let them know we were having financial problems. They asked me to schedule payment for the end of the month, which I did . I told them, if I can make the payment sooner that I would, and I did. They did not tell me that this would not cancel the payment scheduled, and they took out a double payment and refused to return. Knowing we have a financial situation, this shows that they have zero empathy!

Claire.smith@veteransunited.com  
Official Response

Client Advocate of Veterans United VA Loans
Hi Amanda, I am so sorry for any inconvenience this must have caused, not to mention stress both emotionally and financially. I had reached out to our servicing department and know that one of my agents Dave has reached out via phone and email. I am hopeful we have provided a positive solution in moving towards a resolution. For any further assistance, please call or email my servicing team at 1-855-217-0772 or CA.Servicing@vu.com to get in touch with any additional feedback or concerns. -Claire S., Client Advocate

Thomas S
6/8/2019
They took this first time buyer from the valley to the highest peak. They explained each step to help this sometimes confused buyer.

Claire.smith@veteransunited.com  
Official Response

Client Advocate of Veterans United VA Loans
Oh Thomas, this is wonderful! I am thrilled we were able to walk plateau to peak with you. “Somewhere between the bottom of the climb and the summit is the answer to the mystery why we climb.” -Greg Child I hope this adventure provided the answers you needed and can reflect on them in your OWN home!! Thank you for choosing us to help guide you on this journey! CONGRATULATIONS on your loan summit :) CONGRATS! Claire S., Client Advocate

E
Emanuel
6/8/2019
Veterans United did an amazing job. Second time around using them and they did just as great as the first time. Thank you Joe Peterson, Zach Brown, and Markita Rosenberg. Y’all did an incredible job.

Claire.smith@veteransunited.com  
Official Response

Client Advocate of Veterans United VA Loans
Hi Emanuel, They always say, second is the best... you know what to expect from all parties and navigating all the ins and outs of the loan comes far more naturally in round 2!! Thank you for choosing us time and time again, that is SO meaningful to us! Wishing you all the best, congratulations! Claire S., Client Advocate

Donna H
6/7/2019
our experience was wonderful , i would highly recommend our loan officer was Heidi Bailey-Houston and Bryan Kay,, so very helpful..quick and efficient

Claire.smith@veteransunited.com  
Official Response

Client Advocate of Veterans United VA Loans
Hi Donna, Thank you for sharing your experience! Heidi and Bryan truly live our values and it shows!! A recommendation from one of our VUHL families is just the cherry on top of all this goodness!! CONGRATS to you!! Claire S., Client Advocate

Donna H
6/7/2019
our experience was wonderful , i would highly recommend our loan officer was Heidi Bailey-Houston and Bryan Kay,, so very helpful..quick and efficient


L
Linda M
6/7/2019
Veterans Untied is the best company to have when buying a home. I highly recommend VUHL to anyone who needs help. Thanks to Krystal Palmer and Chrissy Fitzgerald for making it so easy . The two of you are awesome along with VUHL. Thanks again Linda M.

Jillian J  
Official Response

Client Advocate of Veterans United VA Loans
Linda, thank you so much. If it makes MY day to read your kind comments about Krystal and Chrissy, I can only imagine how thrilled THEY will be when I share your review with them! Congratulations on your new home!

Della D
6/6/2019
Vetrrans United you are the best would recomend you to anyone wanting to buy a home. Our experience was awesome. Tyler Billington you were there to anwser any questions we had. Thank you . And potential home buyers Veterans United is the way to go.

Claire.smith@veteransunited.com  
Official Response

Client Advocate of Veterans United VA Loans
Hi Della, Thank you so much for Tyler's shout out, the all star review and recommendation. Tyler and the rest of the VUHL crew are so thrilled for you and pumped that your experience lived up to this 5 star rating!! We are wishing you all the best on your new journey! CONGRATS!! -Claire S., Client Advocate

Ebbony J
6/5/2019
The Veteran's United team was wonderful to work with. They were reliable, efficient, and extremely helpful! Would highly recommend to potential homebuyers!

Claire.smith@veteransunited.com  
Official Response

Client Advocate of Veterans United VA Loans
Hey Ebbony! With a description like reliable, efficient, and extremely helpful, we have our own big shoes to fill, and happy to do it time and time again! Thank you for taking the time to write this and we are so excited for you, thank you for the recommendation too!! CONGRATULATIONS! Claire S., Client Advocate