Quicken Loans VA Loans Review

Rating: 9.7 / 10 (Excellent)
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How is Quicken Loans rated?


Loan Options
Application Process

Overall Rating: 9.7 / 10 (Excellent)

Quicken Loans is an American mortgage powerhouse that has made the VA loan process significantly faster and easier. The company has also pioneered web- and mobile-based tools that keep customers closely informed as to the status of their applications. Quicken Loans offers a full range of loan types on a variety of property types, though it offers slightly fewer loan term options than its competitors. The company has a very strong reputation among its customers and relatively few complaints for its size.

Loan Options

Lender Type
VA Loan Types
Rate & Term Refinance
Streamline Refinance (IRRRL)
Cash-out Refinance
Cash-in Refinance
Property Types
Single Family Home
Multi-family Unit
Mobile/Manufactured Home
Term Lengths
30 Year Fixed
20 Year Fixed
15 Year Fixed
Adjustable Rate Mortgage Terms
5/1 ARM
1 Year ARM
Maximum Loan Size
Loan Size

Loan Options - 10 / 10

Quicken Loans offers the full array of types of VA loans - purchase, refinance, streamline refinance, cash-in and -out refinance, and jumbo. It offers these on single- and multi-family homes, townhouses, condominiums, and mobile homes. It doesn't offer quite as many different ARM and fixed rate options as some of its competitors, however.

Application Process

Fee Information
VA Funding Fee
Waived Fees
No prepayment penalties, No Private Mortgage Insurance
Minimum Credit Score

Application Process - 9.5 / 10

Quicken Loans was one of the pioneers in the streamlining of the VA loan process and prides itself on its quick turnaround of mortgage applications. Applications can be filled out on its website, via text chat, email, or over the phone. The company can render a mortgage decision in as little as 14 days.


Memberships & Regulatory Info.

Nationwide Mortgage Licensing System ID
Nationwide Mortgage Regulatory Actions
NMLS Collection Date
CFPB Total VA Mortgage Complaints
CFPB Collection Date

Online Reviews

Trust Pilot Rating
9.5 out of 10
BBB Rating
Number of BBB Positive Reviews
Number of BBB Neutral Reviews
Number of BBB Negative Reviews
Date Collected

Reputation - 9.5 / 10

Quicken Loans is the second-largest mortgage lender in the US.. The company is a BBB-accredited company and is rated A+. Surprisingly for the mortgage industry, the company's positive BBB reviews far outnumber the negative ones. The BBB has received over 1100 complaints about Quicken Loans, but given the company's size and scale, this is not a large number. The company rates five stars - Excellent - on TrustPilot. It has garnered numerous JD Power awards for mortgage origination and servicing. In 2015, the US Department of Justice filed suit against the company, alleging that it had written numerous federally-insured mortgages on the basis of improperly manipulated borrower data. The company has strenuously denied the allegations and the case is expected to come to trial in 2019.

VA Loan History

Period Total Loan Size Number of Loans
Q1 2016 $9,997 1,946,683,982
Q2 2016 $10,172 2,027,595,316
Q3 2016 $12,533 2,627,771,643
Q4 2016 $14,192 3,062,821,892
Q1 2017 $14,958 3,163,948,550
Q2 2017 $9,660 1,901,038,457
Q3 2017 $9,603 1,889,844,938

Contact & Additional Information

Homepage URL
Company Phone
(800) 251-9080
Headquarters Address
1050 Woodward Avenue, Detroit, MI, 48226
Mailing Address
1050 Woodward Avenue, Detroit, MI, 48226
Year Founded

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Customer Comments & Reviews

Loading Reviews ...
Brad L
San Jose, California
Originally I gave quicken a great review now I'm regretting it. They quoted me one cost sold me the house but after closing they say my impound account has a shortfall and my payment went up another $60. I know this doesn't seem like much but during this they had already upped it $40. So now we're talking $100. I told them then I could not afford it to be more and if it went up again I couldn't do it. I asked all 3 of the quicken associates and they assisted me it wouldnt!!! Two payments later it went up. Asked about it and they said I should have read closer. I did that's why I asked 3 people. Two top it of they were supposed to pay my impound account in closing. They created the shortage... Read More

Top Rated
Our Partner
9.7 / 10
  • Refinance up to 120% of your home’s value with VA loans
  • Dedicated VA mortgage bankers that are professional in VA loan process
  • Track your mortgage process with MyQL
  • Gives rates right on your phone with Mortgage Calculator app
  • Buy a home without money down
  • Jumbo VA loans up to $1,500,000
  • 15-, 20-, and 30-year fixed rate loans and 5-year ARM loans
  • No monthly private mortgage insurance