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nbkc bank VA Loans Review


ConsumersAdvocate.org Rating: 4.7 / 5 (Excellent)
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nbkc bank, originally known as the National Bank of Kansas City, was launched in 1999 to focus on Internet-based mortgages.

Their home loan products include conventional, FHA and VA fixed-rate and adjustable purchase mortgages, refinancing, jumbo loans, and home equity mortgages.

Though these are available nationwide, in-person service is only offered in Missouri.
 
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How is nbkc bank rated?

Breakdown

4.8/5
User Experience
4.8/5
Tools & Resources
4.7/5
Expertise

Overall Rating: 4.7 / 5 (Excellent)

Despite a relatively short time in business, nbkc bank is quickly gaining recognition in the mortgage industry by concentrating on three aspects: excellent customer service, quick loan closing times, and competitive interest rates.

Mortgages are available in every state, but in-person service is only offered in Kansas City Metro area.

Though this may be off-putting to some consumers, the bank's overwhelmingly good reviews seem to indicate that their over-the-phone support and dedicated loan officers strategy can more than make up for having only one physical location for the Home Loans division.

nbkc bank Tools & Resources

Lender Type
Lender
VA Loan Types
Purchase
Rate & Term Refinance
Streamline Refinance (IRRRL)
Property Types
Single Family Home
Multi-family Unit
Townhome
Condo
Term Lengths
30 Year Fixed
25 Year Fixed
20 Year Fixed
15 Year Fixed
10 Year Fixed
Adjustable Rate Mortgage Terms
10/1 ARM
7/1 ARM
5/1 ARM
3/1 ARM

Tools & Resources - 4.8 / 5

One of the nbkc bank's main areas of expertise is VA loans, which represent 36% of their total mortgages, though they offer a wide range of mortgage types.

Despite this focus on facilitating and online mortgage process, the bank also provides checking and deposit accounts, automobile loans, and small business and commercial loans, among other financial products.

In order to see rates, customers must first answer seven questions, so that nbkc can pull in accurate rates.

nbkc bank User Experience

Fee Information
Lender fees are waived for VA Loans.
Minimum Credit Score
620
Closing Time
Typically, new loans take 26 days to close and refinances take 27 days.

User Experience - 4.8 / 5

The application process at nbkc bank can be completed fully online, with customer support available at any point over the phone or via online chat, over as much time as needed.

Customers can also track their progress on their computers, or via the bank's apps for iOS or Android.
nbkc bank waives all lender fees for VA loans, and mortgage interest rate locks are free for all customers. Since committing to internet-based processes for mortgage generation, the bank has been able to reduce the closing time to an average of 26 days.

nbkc is a mortgage lender for Costco Members to offer lower origination fees as an added benefit.

nbkc bank Expertise

Memberships & Regulatory Info.

Memberships
FDIC
Nationwide Mortgage Licensing System ID
409631
Nationwide Mortgage Regulatory Actions
0
NMLS Collection Date
2018-04-06
CFPB Total VA Mortgage Complaints
0
CFPB Collection Date
2018-04-06

Online Reviews

BBB Rating
A+
Date Collected
2018-05-25

Expertise - 4.7 / 5

nbkc bank has overwhelmingly positive reviews on the Better Business Bureau, and across various other consumer review websites.

Borrowers tend to praise the excellent customer service and speed of the application and closing processes.

They have no regulatory actions against them, and in direct opposition to common financial industry trends, very little negative feedback.

Contact & Additional Information

Homepage URL
https://www.nbkc.com/
Company Phone
(816) 965-1400
Headquarters Address
8320 Ward Parkway, Kansas City, MO, 64114
Year Founded
1999

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Customer Comments & Reviews

Loading Reviews ...
T
Thomas J
5/13/2021
I have personally dealt with Matt Hering of NBKC on several VA loans over the past 12 years. Matt has been very thorough, helpful and easy to work with. I highly recommend Mr. Hering to any vet looking for the best options in VA home loans. Tom Weber USMCR

C
Charles W
2/4/2020
Through Credit Karma's information I was connected to what for me was the best mortgage service I have ever experienced. Over many years I have taken on many home mortgages, usually a grueling, long-running mental and emotional labor. Not so with this bank, not for me, NBKC. this time: completed fast, smoothly, conclusively, largely because of the caring, diligent assistance of their loan originator, Rhett Bouvia. Charles Workman, PhD, retire professor emeritus

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