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HomeDirect Mortgage VA Loans Review


ConsumersAdvocate.org Rating: 4.7 / 5 (Excellent)
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Founded in 2013, HomeDirect Mortgage, based in Kansas City, is the internet mortgage division of BOK Financial, a multimillion-dollar institution. BOK has been in business since 1910. The financial giant offers both commercial and personal banking. As a mortgage loan originator and servicer, some of the products available at HomeDirect Mortgage are conventional, VA, and FHA loans.
 
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How is HomeDirect Mortgage rated?

Breakdown

4.5/5
User Experience
5.0/5
Tools & Resources
4.5/5
Expertise

Overall Rating: 4.7 / 5 (Excellent)

HomeDirect Mortgage can count on its parent company's lengthy experience and considerable size to rest assured that their loans are in good hands. In a move somewhat uncommon for the industry, HomeDirect both originates and services their loans, thereby keeping the whole process in the family, so to speak. The company has positive reviews across various consumer review websites, indicating a high level of customer satisfaction.

HomeDirect Mortgage Tools & Resources

Lender Type
Lender
VA Loan Types
Purchase
Streamline Refinance (IRRRL)
Property Types
Single Family Home
Townhome
Condo

Tools & Resources - 5 / 5

HomeDirect Mortgage claims to specialize in VA Loans, however, their website can make it difficult to determine which specific types of loans they originate. We were able to find that they offer loans for both purchase and streamlined refinances of eligible single family homes, townhouses, condos, new-construction residences, manufactures homes or lots, and certain types of home improvements. Loan specifics are only given when consumers fill out a preliminary form, to narrow down applicable options.

HomeDirect Mortgage User Experience

Fee Information
Reduced VA funding fees for IRRRL program, and no monthly mortgage insurance fee required.
Minimum Credit Score
620

User Experience - 4.5 / 5

HomeDirect Mortgage's application process is streamlined, and optimized for speed and efficiency. To that end, customers must first fill out an automated, online application system, and are then assigned dedicated mortgage bankers to help guide them through every step of the mortgage or loan process. HomeDirect handles the processing as well as the servicing of the loan, keeping customers for the life of the transaction.

HomeDirect Mortgage Expertise

Memberships & Regulatory Info.

Memberships
FDIC
Nationwide Mortgage Licensing System ID
403501
Nationwide Mortgage Regulatory Actions
0
NMLS Collection Date
2018-04-09
CFPB Total VA Mortgage Complaints
4
CFPB Collection Date
2018-04-09
Moody's Financial Rating
A3

Online Reviews

BBB Rating
A+
Date Collected
2018-04-09

Expertise - 4.5 / 5

A subsidiary of BOKF, a financial organization founded in 1910 as Bank of Oklahoma, National Association, HomeDirect Mortgage has considerable financial banking. Their parent company has excellent financial and credit ratings, and zero regulatory actions, making them a safe bet for loan originations.

Contact & Additional Information

Homepage URL
https://www.homedirectmortgage.com/
Company Phone
(855) 314-7420
Headquarters Address
One Williams Centre BOK Tower, Tulsa, OK, 74712
Year Founded
1910

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Customer Comments & Reviews

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E
Eldon C
9/19/2019
Excellent in mortgage, customer service, fees during financial transactions, and customer communication

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