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21 Customer Reviews - see all comments
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Founded in 1972 and headquartered in Glendale, California, Public Storage is a self-storage company, offering a comprehensive range of self-storage solutions for businesses and individuals. As a real estate investment trust (REIT), the company manages and operates thousands of unique and diverse company-owned locations across the United States and Europe.
- The largest online storage marketplace in the United States
- Find and compare storage facilities, read customer reviews, and book online
- Full-service, self-service, and mobile container storage solutions
- College, car, boat, RV, wine, and military storage unit options
- BBB accredited with an A+ rating and a 9.1 (excellent) Trustpilot score
- Reserve Now, Pay Later.
Latest Public Storage Reviews
The girl Kristen that works at the storage unit in Middletown NJ is great. She was beyond helpful and sweet. This review is for her. As for storage unit itself. It worked. Public storage prices increased and was ridiculous. I’ve been in this storage unit for maybe 9 years. They rape you for money. 2 payments out of all the years I missed bc the price tripled, they were going to sell my unit. I had a certain amount of days to pay. I made it work by getting new credit cards. Years of on time payments to these people. With inflation and cost tripling it’s not worth it to get a unit. I had the unit bc I was going to buy a new house. My dad died so we ended up staying with my mom thinking... Read More
Do not go with Public Storage. Total RIP-OFF. They've raised my rates to where I'm now paying $155 a month for a small 5 X 5 space. Not even climate controlled. They only thing Public about Public Storage, is that they are a Publicly Traded Company on the Stock Market, who obviously only cares about making there shareholders happy....
they raised my unit rent last november 225 to 360 and it was raised again june to 430 and for some reason theres alot of dust and dirt all over everything so gonna clear it out and they get nothing and gonna talk to a lawyer location 2317 Main Street
Chula Vista, CA 91911
Don't use the Publics Storage at 4630 Babcock St. Palm Bay, FL
This place is INFESTED WITH RATS!
I lost everything due to these vermin. If the property had been maintained properly the rodents wouldn't have eaten everything I own.
Management won't help e en though the regional manager Michael called me and assured me they would take care of me....nothing has been done.
I had to file 2 claims, one for water damage and one for vermin damage. They denied the vermin claim and offered me $175.99 for my troubles. What an insult. I lost about $3000 worth of items.
SHAME ON YOU PUBLIC STORAGE!
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The lady at Public storage located at 1901 S. Sepulveda .Blvd is professional and took extra care of meHer name is Delores and she went out of her way to help me. Great service. Thank you Public Storage!!
STAY AWAY!!! they sign you up for a competitive rate and then start raising rates about every 4-6 months for no reason. "customer care" as they call it. what a joke. spoke with an agent and also sent an email outlining concerns and asking to speak to someone of authority to have a rational business discussion about rate increases. still no response. CRICKETS!! was told by local prop. mgr. to contact dist. mgr. good luck with that. several voice messages and she does not want to talk, apparently. I have been told by 2 of their reps. I am priced above "normal" market rates for the Atlanta area. Yet....no one is even willing to talk. Run and find someone else. Hopefully there is... Read More
Public storage tmraises rates every 5 months. The contract requires that they send notification of intent to raise rent 30 days in advance, but refuses to provide proof. I’ve not received any notice. They raise by AT LEAST $50 per month. This is unfair and deceptive.
Please do not store your belongings here for a long period of time. This company raises prices yearly until you're paying an exorbitant amount of money. I am a senior citizen who has been renting from their Turnersville NJ units for 10 years. Last year I was contacted by the company to inform me that they were raising my rent to over $200. When I told them that was a ridiculous amount for a senior citizen, they froze the price for what I thought was a year. I received a call yesterday about my card, so I went online to pay with my new card and saw that my new charge was $256!!!! i called and was told the freeze was only for 6 months and they informed me by email. However, they had... Read More
My issue is with Corporate. I have had my rent increased OVER 30% in the last 7 months!!! I find this excessive and in the "price gouging" category. I will say I appreciate that you did defer the FIRST increase for 6 months, however it was still increased almost 30% on the first one. Then as soon as you raised it, I then get a notice that you are raising it ANOTHER $9 per month!! This is outrageous. Nor was there anything done to increase my level of service (lower AC, better hand carts, extended hours, etc.). You take that 30+% increase and multiply by the amount of customers and I'm sure it's a nice tidy sum that the BofD will be happy with. At a time when we are all struggling to... Read More
If possible, do NOT use! Constantly increasing monthly charges after initial "good deal". Currently paying 100% more in monthly fees from when we first rented. Last increase with less than 1 month's notice was an increase of $109 per month which amounted to a 35% increase. In attempting to contact the company, it took over 8 phone calls, waiting a total of over 5 hours on hold. Finally got a call back from corporate, almost a week after promised. While the lady was polite, she said that Public Storage was not willing to do anything about the excessive fees even though another Public Storage facility less than 6 miles away was offering less than half the rate I was being charged with... Read More
Do not do business with Lincoln Road Public Storage located in Vallejo, CA. The manager Tina and her District Manager Heather are rude beyond anything I have ever experienced. Both have attitude problems. My suggestions to them both is to please do the public a favor and find a job where do not have to deal with customers. Both are extremely unprofessional and ghettos. Another suggestion to Public Storage, provide training to your staff regarding customer services and professionalism. I felt like I was dealing with two teenagers, unfortunately, their mental capacity is at the level of teen girls. Not all Public Storages are that bad but this one on Lincoln Rd need a new Manager.... Read More
PURE GREED! We have used Public Storage for years. They have consistently raised our rent, multiple times a year. So often in fact that we had to get a different unit inside the same property to stay on budget. Then more recently we needed a much bigger unit because we were moving, and since Public Storage was the only local place we had no choice but to get a different one - though at a different property. Way overpriced for a 10x20, but during the pandemic you have no choice and are lucky to even find a space. While moving we had to find yet another storage unit and found one at an Extra Space location close to where we were moving to. When we completed our move and vacated Extra... Read More
Public storage is very crafty they build you up to let you down and then they end up taking all your stuff even with the corona even if you pay your bill they do not give you any Mercy and the employees end up taking your stuff and say they don't know what happened to it no wonder they are not registered to better Business bureau because they bad business day off the beat cheap conquer and auction off your stuff what a pity there's a straight rip off they poverty pimp they prey on the week but God got something for him
I wouldn't recommend renting space at Public Storage unless you are prepared to spend 47% more than the original price in 1 year's time. My 5 x 10 storage unit started at $66 then went up to $75 after 6 months then up to $97 at 1 year of renting space there.
This is a Countrywide issue as I have also rented space in another state with price increases every 6 month.
Suggest you go to a local company instead of Public Storage who DIS their loyal customers.
I got a unit on special for $77/mo........6 months later it was raised $24/mo.......a 30% rate increase. no warning. No saying it would go upike that after 6 months. In fact I was told it would go up gradually about 3 to 5 dollars after 6 months. Mis representation lying, cameras do not work.
Bad service and dishonest. Rent goes up more than once because they know the likely hood of moving everything out is slim. I paid premium for a 1st floor climate controlled unit. I went there several times and noticed it was extremely hot. I mentioned to the manager and was basically told I was imagining things, in short. I went to storage last time and saw mold was growing on all of my things. I contacted management again and was told “they dont have mold” obviously they do, I can see it and took photos. The smell has become increasingly obvious. I have since had to immediately move my things out, as I run a business where I used them to store my inventory. I recently received call from... Read More
I rented a unit on March 6th, 2019. I received notice that at the 6 month point the rent amount was going up. I took the option of leaving the facility. I checked out and received a "check-out date" receipt dated August 6th, 2019. On August 3rd there was an automatic payment withdrawn from my account. I called to find out how much of that payment would be returned to me through a prorated system. Public Storage informed me they do not prorate returns. I would understand not getting anything back if I had 4 days left to the month but I was on the 1st day of the billing period. That is robbery. I would not recommend to anybody or would I ever go back to Public Storage unless I am... Read More
Ms Roth (District Manager), You recently re-instated the late fee for my June rent. As I tried to explain, I attempted to pay my rent on the evening of June 6, but your payment website was down. I tried repeatedly to make the payment on the 6th, before the late fee kicked in, but without success. It is not my fault that your payment site was down, and I attempted in good faith to make payment before the end of the day on the 6th. If you advertise your business is open until 6 p.m., I arrive at 5:30 p.m. and the office is locked and the lights out, am I still liable for the late fee if you don't observe your own policies? I have left several voice messages, which you have... Read More
There service is horrifying! They do NOT care about the customers. They avoid at all costs to deal with serious matters. I would give 0 stars if I could- rent from somewhere else!
On Tuesday May 29, 2018, I got stuck at Public Storage on Lee Highway in Centreville, VA for about 3 hrs. After being yelled at and berated by customer reps, a police officer drove me home. The next day I called them to let them know that I had my car there and of the incident that happened. I wanted to make sure it didnt get towed. No one answered and I called frantically, about 20 times. I had to use an uber to go back there later that day. I went inside and told an employee about my care being left there overnight. Her response was an apathetic "so what do you want." Shocked I just left. After I got my car home Yelp, Google and went on their Instagram to complain. They blocked me... Read More
The rating should be horrible. We put our stuff into a unit. When returned it wad infested from rats. Poop all over. We had to wash and clean everything. What we lost there was no dumpster to put garbage into. The office was rude and nasty. When returned the police were there, unit next to ours was robbed. They are suppose to have security. Please be careful before putting your valuable possessions into a public storage
Also a month after getting the unit they raised the rate. This place was at NE 36th st in ocala fl