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Exede Satellite Internet Review


ConsumersAdvocate.org Rating: 4.3 / 5 (Excellent)
6 Customer Comments & Reviews - see all comments
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Started in 2012, Exede Satellite Internet offers homes across America access to high-speed internet services. Viasat a leader in satellite technology, offers satellite-based communication and information services to military, government and residents. Satellite internet is provided through its recently launched Viasat I, a high speed, high capacity satellite. A previous report by the FCC showed that Exede surpassed promised subscriber speeds.

 

Internet Plans

Rather than basing its monthly plans on internet speeds, Exede satellite internet determines pricing based on data usage. This means internet speeds remains consistent for all users regardless of their subscription plan.

 

 

Monthly Price

Promo

Priority Data

Download

Upload

 

Essential 10

$49.99 per month

 

10 GB

12 MBPS

3 MBPS

Unmetered access from 3 a.m. - 8 a.m.

Liberty 12

$69.99 per month

$49.99 (first 3 months)

12 GB

12 MBPS

3 MBPS

1 - 5 Mbps download speeds (morning/daytime) after Priority Data used

Liberty 18

$99.99 per month

$69.99 (first 3 months)

18 GB

12 MBPS

3 MBPS

1 - 5 Mbps download speeds (morning/daytime) after Priority Data used

Liberty 30

$149.99 per month

$99.99 (first 3 months)

30 GB

12 MBPS

3 MBPS

1 - 5 Mbps download speeds (morning/daytime) after Priority Data used

 

Priority Data is what sets plans apart. This is the amount of data you could use before limits are set on your internet speed. This is refreshed every billing cycle. A Free Zone allows customer to surf freely at optimum speeds regardless of their data allowance is set when there is limited traffic. However, customer are given the option to purchase temporary GB is available.

 

Plan Details

 

Contract Length

24 months

Activation Fee

None

Leasing Fee

$9.99 per month

Cancellation Fee

$15 per month on remaining contract

 

Features and Services

Each plan is limited by specific priority data which is the maximum data usage before a slowdown in bandwidth is experienced. This can be a concern especially for those with low priority data customers. Exede helps you with this by providing you the ability to track data usage and allowing you to purchase additional priority data allowance.

Its Hibernation plan allows customers to cut down monthly payments for certain periods of time. This can be useful especially for those planning to go on extended vacations or temporarily moving to another home.

  • Track data usage
  • Phone services
  • TV
  • Free email
  • Buy priority data
  • Free zone
  • Hibernation plan

 

Support Services

Satellite internet has its limits and one drawback with using this service is its reliability. While Exede remains to be one of the most reliable satellite internet services available, knowing someone will be there to help will go a long way in helping ensure that your concerns are always addressed.

  • 24/7 support
  • Email
  • Phone
  • Online chat
  • Technical support

 

Satellite Internet Services at Exede

Exede offers the fastest and most consistent internet experience according to the FCC. It also offers customers the same internet experience regardless of the subscription plan they enroll in. Upload and download speeds remain consistent. Exede gives you the opportunity to choose a subscription plan based on your usage without affecting internet speed. Quality certainly comes with a price. And if you don’t mind spending a couple more dollars monthly for faster and dependable internet services then Exede satellite internet is definitely something for you.

 


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6 Customer Comments & Reviews

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Andrea D
11/28/2023
I was lied to by the customer reps numerous times when I called them and called them out in attempt to withhold sending me the box to return equipment. Thursday on 11/16 I called to request return box to return equipment- then the rep did not want to help me and said you have to wait until end of billing cycle which was 11/20- that's strange I have to wait until then to request it! So on 11/20 I call back and request box, I ask for the tracking number and got it in 12 minutes. I get on UPS site to see status, because up to this point I've had enough of the lies and manipulation and deceit from this company (I cancelled service at 8 am 11/16, after a whole night of troubleshooting with... Read More


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Alfred J
10/18/2018
I had Excede/ViaSat service for about 3 1/2 years. A fiber to the home option came along, so I cancelled the Excede/ViaSat service. I had a hard time getting them on the phone, and then they claimed their system was down and I would need to call back. I told them I was unwilling to fight the war to get through again and asked them to call me back when they were ready. They didn't call back. I had to contact them again and had a struggle to get them to release my phone number to my new fiber provider (to port my existing number over). That was finally done after a delay of a couple of weeks. Excede/ViaSat still hadn't disconnected the internet service, claiming that they couldn't do so... Read More


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Ed M
10/15/2018
DON’T DON’T DON’T just DON’T !!! DON’T even think about getting Viasat. Their satellite is over the middle of the Atlantic Ocean. The ping is 650ms so when you start clicking on your open page you will be waiting 0.6 to 1.2 seconds before anything starts to download with each and every click. Try to watch a movie or any other streamed program and you will be watching the little circle spin as it buffers continuously. Live gaming……….they won’t even let you on their gaming sites with that 650 ping. It slows down everything else on your computer when you are online. Got rid of Viasat and everything works good now…again. Their service will drop offline on average at... Read More


W
Wendy
12/26/2017
Tried to call and get basic information for my elderly parents. Lady on the phone was very rude and said she could not give me information without their 1st and last name, yet I can get that information online without it with only their zip code. When I stated that to her she was rude and refused to talk to me because she wanted their names. I was not going to give that out without knowing what was offered because of spam calls, etc. She refused to help me.


S
Shenequa D
4/10/2017
Awsome,very good for all of your basic needs.


R
Randy
12/9/2016
I have been being charged $80 per month for service I did not receive and they refused to credit the money back when I called to renew service



Top Rated
Our Partner
  • Big savings on phone, TV and internet bundles
  • Standard 12 MBPS download speed for all plans
  • Buy priority data
  • Available nationwide
  • Free zone, surf at full speed without affecting your data limits
  • Hibernation plan