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Reverse Mortgage Funding Review


ConsumersAdvocate.org Rating: 4.6 / 5 (Excellent)
14 Customer Comments & Reviews - see all comments
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Established in 2012, Reverse Mortgage Funding (RFM) is a New Jersey-based reverse mortgage lender servicing all 50 states. The company is an active member of the National Reverse Mortgage Lenders Association and is one of the country’s top reverse mortgage lenders with more than 84,000 borrowers. The company provides a variety of reverse mortgage products and is accredited with an A+ rating from the BBB.

How is Reverse Mortgage Funding rated?

Breakdown

5.0/5
Transparency & Reputation
5.0/5
Loan Options
3.5/5
Availability

Overall Rating: 4.6 / 5 (Excellent)

Reverse Mortgage Funding offers a good selection of reverse mortgage loans but, in terms of product information, it does not provide as much as other lenders.

For that, the company requires that potential borrowers submit their information so a loan officer can follow up with them. Customers also have the option of calling the company's service phone number to speak with a licensed reverse mortgage specialist to go over the loan options available.

Potential borrowers may request a free reverse mortgage guide that provides information on the topic, but that also requires them to provide contact information such as name, phone number, and email.

Transparency & Reputation

Lender Type
Lender
Nationwide Mortgage Licensing System ID
1019941

Transparency & Reputation - 5 / 5

Since reverse mortgages are complex loan products they are sometimes hard to comprehend, this can lead to misunderstandings about what the product is for and whom it best serves. Reverse mortgages are not for everyone and potential borrowers need to understand what they’re getting into before applying for one.

Reverse Mortgage Funding provides plenty of information for potential borrowers to understand what exactly reverse mortgages are, who they are adequate for, what the main benefits are, and any possible drawbacks.

The company’s website has an ample learning center with videos, articles, and FAQs that provide answers to the most common questions about reverse mortgages.

Nonetheless, to receive a custom loan quote and receive additional information about the product options available, customers need to complete an online form and give consent to being contacted by a company agent. Customers will need to provide their name, address, phone number, email, property value, and mortgage balance to be able to receive a quote.

Reverse Mortgage Funding Loans

Loan Types
HECM Traditional
HECM for Purchase
Payout Options
Lump Sum Payment
Monthly Payments
Line of Credit

Loan Options - 5 / 5

Reverse Mortgage Funding offers several Home Equity Conversion Mortgage (HECM) loans and reverse mortgage products, including:
• Equity Elite Reverse Mortgage - an exclusive RFM product that helps homeowners 55 or older create a financial roadmap for their future.
• HECM Annual Adjustable Rate - a reverse mortgage in which the interest rate adjusts only once a year and that has a lifetime cap and an interval cap that guarantee interest rates do not increase by more than a certain percentage. Payouts are available as lump sums, monthly installments, a line of credit, or some combination of them.
• HECM Monthly Adjustable Rate - a reverse mortgage in which the interest rate fluctuates monthly, with a cap that protects against wide fluctuations. It has the same payout options as the Annual HECM.
• HECM Fixed Rate - a loan where the interest rate is established during closing and remains the same for the life of the loan. Borrowers are required to take the funds as a lump sum during closing.
• Reverse Mortgage for Purchase - a financing solution for a new home purchase in which you take out a loan on the home you are buying.

RFM’s website does not provide much information about each product, including rates or fees. Some products, such as the Equity Elite and Reverse Mortgages for purchase only include brief and vague details.

It is therefore required that customers call the lender directly or fill out the online form and have a specialist contact them to go over each product, eligibility parameters, and other questions the borrower may have.

Reverse Mortgage Funding Availability

Site Features & Mobile App
Online Application
Online Quote
BBB Rating
A+
Date Collected
2022-02-15

Availability - 3.5 / 5

Reverse Mortgage Funding has generally positive online customer reviews, with an A+ rating on the BBB and an excellent score of 4.7 out of 5 on Trustpilot. The service is available in all 50 states though specific products can vary by city.

Contact & Additional Info

Homepage URL
Company Phone
(888) 277-1567
Headquarters Address
1455 Broad St., 2nd Floor, Bloomfield, NJ, 07003
Mailing Address
1455 Broad St., 2nd Floor, Bloomfield, NJ, 07003
Year Founded
2012

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14 Customer Comments & Reviews

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David W
7/22/2017
So far, so good. Received a call from RFM this morning. Was somewhat surprised as we have been in our current home less than seven months and I had not contacted anyone about a reverse mortgage. So far, the staff have been polite and courteous. They have a relaxed low pressure approach. My wife is totally opposed to the idea so they offered to send information about reverse mortgages that better suited our needs. The rep from RFM did so and we’re off to the races. I’m uncertain we’re going to go with a reverse mortgage but, so far I’ve been please with RFMs service.


J
John D
7/17/2017
I just hung up on one of their loan officers who was exercised and hollering at me for criticizing his approach. He did not listen clearly to me on two phone calls, told me one thing last week and another thing this week that perfectly contradicted each other regarding my ability to secure a reverse mortgage. He took criticism of his approach about as badly as I have ever had anyone ever do with me. RMF has been reported here in other reviews to treat folks badly, and I can verify that that is the case. Do not do business with them. Choose a quality company that is ranked close to five stars. People do not take the time to write these reviews as I have here without have good reason to do... Read More


C
Carlos M
5/26/2017
This company customer service agents are extremely rude and treat both my wife and me as if we were children. We may be over eighty years old but we are mentally fit. They continue to lose my mail and request for production documents. Every two to three months they want proof that we are still alive and residing at the property. They should keep their house in order by saving documents sent to them where they can find them and stop treating us as if we were four year olds, Mr. Armand Puert


Gail K
4/29/2017
Stay away from this company. They can't keep track of important papers. They will send you reminders that are worded as an insult, it is like an adult shaking their finger in a childs' face and saying you better or else. It seems strange that as seniors we have managed all our lives and should be treated with a little respect.