Zipjob Resume Writers Review

Pricing Transparency

Zipjob invites jobseekers to upload their resumes for a quick check-up. Given the number of check-up requests they receive, we expect that the free check-up you get is performed by artificial intelligence and not an actual writer. Still, for simple proofreading and perhaps a few other useful tips, it can't hurt to upload yours. One caveat: you may be subjected to some diligent salesmanship once you provide your contact information so you may want to consider that before you take advantage of that offer.

Zipjob offers three service plans ranging from $139 for their Launch Plan to $299 for their Premium plan. The company publishes a simple side-by-side comparison chart to help customers understand what they're getting with each package. With their Premium subscription, you are assigned to one of the company's top writers and the package includes a rewrite of your LinkedIn profile. Zipjob's two top-tier plans include a cover letter and come with the company's "60-day interview guarantee." If your application-to-interview ratio doesn't improve by 50% with your new resume, Zipjob will assign you a different writer and repeat their process again. According to their website, all packages include unlimited resume revisions, so you have plenty of time to ponder, tweak, and approve you new resume before you have to pay for additional service. In addition, their premium plan offers unlimited updates for life. 

Variety of Templates Available

Zipjob isn't one of those sites where you get to play with the look and content of your resume online. Jobseekers provide their resumes through the company's online portal and receive a completed resume in return. The company does not provide visual examples of various resume designs. We get the sense that they produce straightforward, traditional-looking resumes. When they talk about reformatting your resume, they're talking about rearranging the content into sections, adding bullets and bold text, and similar types of changes. The company does not represent itself as a graphic design powerhouse and you probably shouldn't expect anything fancy. That may suit you perfectly in your field. But you may want to take advantage of the power of unique graphic design to distinguish your personal brand and make your verbal content more engaging for recruiters. If that's the case, Zipjob may not be the service for you.

Customer Satisfaction

Trust Pilot gives Zipjob 4.6 out of 5 stars based on a total of 852 reviews submitted. Users praise the company's writers for the quality of their work and their consistent attention. The BBB tells a slightly different story.  While Zipjob receives an A- rating from the organization itself, users of the service give it just 2 out of 5 stars. Published complaints about the business touch on quite a few issues include the quality and originality of the writing, unmet promises regarding speed of service delivery, and billing issues. To be fair, though, there have only been 15 complaints filed with the BBB in the last three years. You could consider that a drop in the bucket given how many customers the company has served. Zipjob also did the due diligence of responding to most customer complaints. We give them credit for that.

Ease of Use

Using Zipjob is very straightforward. Once you open an account online, you simply upload your existing resume through the company's online portal. Your revised resume will be returned to you via the portal as well. Any further communication you may want to have with your writer is handled online, although, for an extra fee, you can also schedule a phone call with your writer. According to Zipjob's site, customers receive their revised resumes in four to seven days with their two lower-priced plan. Three-day turnaround is available with their Premium plan.