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Alside Replacement Windows Review


ConsumersAdvocate.org Rating: 3.7 / 5 (Very good)
99 Customer Comments & Reviews - see all comments
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Alside is a manufacturer of sliding, replacement windows, gutters, downspouts, railing and insulation products for both homes and businesses. The company offers an extensive line of vinyl replacement, new construction, and sliding patio doors with lifetime warranty. Alside with the help of its specialists give clients the option of selecting color, design, styles and window frames. Aside from its line-up of window configurations, the company also offers a wide selection of window configuration of grid patterns and glass styles that can complement individual client taste and preference.

Services and Features

Alside has 3 major types of window products; vinyl, aluminium and wood. Wood windows are effective insulators but can be difficult to maintain due to constant exposure to the elements. It also requires caulking and painting.

Vinyl Windows have high thermal efficiency, durability and are easy to maintain. It doesn’t require painting and its sash and mainframe include several insulating materials that helps achieve maximum energy efficiency.  

Alside Horizontal Vinyl Siding products include Odyssey Plus, Charter Oak XXL, Charter Oak XL, Charter Oak, Conquest, Cypress Creek Variegated Siding, and Williamsport Colonial Beaded. Other choices are steel siding, specialty siding and vertical vinyl siding.

Alside Windows have Limited Lifetime Transferable Warranty. It covers Vinyl Mainframe, Sash Frame, Moving Part, Fiberglass screening, insulated glass unit and screen frames. Included in its warranty is repair and replacement of defective parts.

Services and Features

Eco-Friendly

✔

Energy-Saving Performance 

✔

Online Product Registration

✗

Store Locator

✔

Free Quotation

✗

Online Brochure

✔

Free Home Consultation

✗

Window Types

Sliding Windows

✔

Jalousie Windows

✗

Awning Windows

✔

Single-Hung Windows

✔

Garden Windows

✗

Picture Windows

✔

Egress Windows

✗

Casement Windows

✔

Bay Windows

✔

Hopper Windows

✗

Window Frame Materials

Wood

✔

Vinyl

✔

Fiberglass

✗

Aluminium

✔

Energy Efficient Windows

Thermal

✔

Triple Pane

✗

Double Pane

✔

Energy Star

✗

Plan Details 

Warranty

Lifetime

Installation Fee

Not Stated

Price

Not Stated

Replacement Windows at Alside

Alside goes beyond the aesthetic and provides homes and businesses s more window solution. With its ClimaTech features, Alside helps your home or business become energy efficient. Its ThermD stainless steel intercept warm-edge spacer improves thermal comfort during summer or winter. Its anti-glare helps repel heat while filtering UV rays.

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Customer Comments

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G
Greg
10/4/2023
I am a customer of Alside Replacement Windows and I have made several warranty claims over the years. In fact, I am about to process another claim of several failed units. I can tell you that every prior claim was met with resistance; however, the key is persistence. The warranty service department, at least when my last claim was processed, was not a pleasant undertaking for the faint of heart. I consistently stated my case, over at least three phone conversations with the same representative before all of a sudden hearing your right sir. I must state to be clear that even after all of this the order was manufactured incorrectly. The issue however was able to be corrected in the... Read More
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B
Brent
8/6/2023
We purchased this large window (94" x 42") through a contractor and for a little over a year we loved our large bay window but then we came home to a crack in the window across the one corner ~3 feet long. We entered in our warranty claim and after a protracted amount of time was told that "sorry, we don't honor a glass claim and you didn't buy a glass warranty". We never even knew there was such a thing! Then, we brought in a local glass contractor who said that the window was very cheaply made and was not surprised it had cracked. In the meantime, our contractor told us he now has 2 other customers with Alside window warranty problems. So now we have to spend more $$$$ to get what we... Read More
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cstanley100
8/2/2023
We had double awning style windows installed in October, 2022. From day one, every window leaked water whenever it rained. After two visits from Alside to correct the issue our windows are still leaking. It has been 10 months and we are still waiting for a remedy.
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iveysandra68
7/4/2023
We purchased 13 windows from Alside in the spring of 2022 the very first winter we had leaks up the runner and between the check rail and also between the bottom rail of the bottom sash with ice forming on the inside of our widows along with condensation. We tried several times to get a hold of our installer, but he never responded then when he finally did (After I wrote a review on his business page) my husband took off work on 2 different occasions to meet with him at our house and on both times, he called and canceled the day of said meeting. He and a Representative from the company came and looked at the windows and he agreed they were missing parts. We filed a claim with Alside only... Read More
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hhohenner
6/15/2023
Window replaced after 4 years, on original new home build. Warranty process is convoluted, including having to provide bill of sale of home (why do they need this)? They are putting up roadblocks and being passive/aggressive to need additional information to process the warranty claim - basically doing anything possible to avoid having to acutally honor their warranty. Never will use again.
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cbehling76
5/16/2023
we had half our house replaced with Alside Windows. Since 2016 we have now had 2 seals let go and more appear to be having problems. First warranty claim was a disaster as it took 3 times to get the correct sash made for our house (1st one came with 2 locks vs 1 that our sash had, 2nd one came with Window World Lock in middle that doesn't work with the lock on the bottom sash, 3rd finally came correct). Now we have a warranty claim in for another sash that is reallt bad and found out they expect us to drive to the nearest distributer to pick it up which is 2 hours away from our house. So, yes I would stay away from any company putting these in. You pay way too much for the junk you... Read More
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rinushky0
10/6/2022
I replaced ny door and windows in 2004. They were all alside. The company that installed the product was Above and Beyond. About a year and a half, one of the exterior panel fell off. I called the owner, who informed me they were not serving Alside. He proceeded to yell at me. No wonder he is not in business. One of the windows in my kitchen turned brown between the 2 glasses. 3 years ago I had to replace 2 windows. Now, I have to repolace 2 additional windows. I have no desire to buy Alside or use their warranty. I wish someone brought charges against them.
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S
Sandy
8/16/2022
Impossible to get in touch with this company for replacement of defective windows. They were in our newly constructed home when we bought it and is not the builders fault the windows are sub-standard. Stay away from Alside as they have no customer service!
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hofmann.gr
12/22/2020
Windows are fine, but customer service & warranty assistance is non-existent. Have been trying to contact warranty for two months. Opened claimed, stated they sent correspondence that I never received, called multiple times, but department is only open like 1 day a week for 3 hours. Sat on hold for over an hour with no response. Left contact info and no response. Emailed and no response. Claim was eventually denied with no explanation. Called main number and was told only warranty can help. Unbelievably poor customer service.
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