Big Chill Original Fridge Refrigerators Review
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25 Customer Comments & Reviews - see all comments
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Big Chill is a family company that manufactures and sells home appliances. The company offers innovative products in a range of styles and designs in three lines of appliances: Retro, Pro, and Classic. The Retro features fun colors and big styles, the Pro line contains appliances with a more contemporary design, and the Classic Line was inspired by the industrial movement which includes velvety colors and distinct finishes. The company designs, assembles and ships their products from Reading, Pennsylvania.
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25 Customer Comments & Reviews
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What a complete sham. The $3000 Big Chill refrigerator "looks" all retro and fun, yet it is a $600 now-discontinued Whirlpool ET1FTEXSQ refrigerator under its applied makeup. Plus it took us 5 months to actually get this ridiculous masquerade delivered, whereby Big Chill had overlooked that we'd paid for installation and conveniently forgot that part. This necessitated an additional hire that took 10 days to actually schedule. The stupid thing also has the screw-in feet handily located inside a crisping drawer (!) that you cannot access until the unit is installed. In the meantime, the feet studs will gouge your stairs, floors, and anything that comes in contact. Please be forewarned.... Read More
Buyer Beware! Horrible customer service. They held my money hostage after their shipping company failed to deliver my refrigerator or contact me. We had a scheduled appointment, "white glove service" and they were a no show. I spent an entire day trying to get answers. Neither Big Chill nor shipping company they worked with would respond. Eventually got answers after contacting shipping company corporate office (phone number not provided, I had to sleuth to get it). I was told the refrigerator was damaged and had to be replaced. I had already waited 5 months! Multiple delays. I told Big Chill that I didn't want it replaced and could not wait another 5 months for a refrigerator. This... Read More
BUYER BEWARE!!! I ordered the Big Chill gas range (manufactured by Blue Star Cooking), in November of 2016 & it was delivered in February of 2017. Before I'd had it a year, Big Chill issued a recall on the convection fan toggle switch. I was informed that service was backlogged with making these repairs & "not to use it" until they could get to my recall. Informed me that there was an electrical issue with the switch and it was causing fires. Shortly thereafter, I noticed that the oven light toggle switch was causing my GFI to trip, when the oven was plugged in & I would turn it on. I contacted them regarding this matter, asking if it could be repaired when they came to... Read More
Ive had nothing but problems with the oven. Customer service is also a major problem. Save yourself trouble, find a different product, different company!
Our refrigerator quit working after 2 years of ownership. The oven doesn’t seem to work properly either. I have just started down the rabbit hole of getting it repaired, but the vast number of bad reviews I have read are not encouraging me that this going to be a good experience.
DO NOT ORDER FROM BIG CHILL UNLESS YOU DON'T MIND WAITING FOUR MONTHS TO RECEIVE YOUR PURCHASE. I order the classic refrigerator from Big Chill in April 2021 and they do not project that I will receive my refrigerator until almost August 2021 (July 26th to be exact), but it is not promised by he 26th of July either. They have a poor business model. Obviously they cannot accommodate existing orders because they have a production wait list. You would think that they are building a city rather than an appliance by their production time. I would never buy another appliance from them again, and I hear they have terrible customer service, repair service, and the freezer/icemaker has frost and... Read More
We purchased a full size fridge and a gas range. The fridge has never cooler correctly... can't figure out why half the time everything is soft in the freezer. It has nothing to do with the way we pack it as we have tried to leave room for the air vents etc.
The range: It oven broke in the first year and it had to have very expensive parts replaced... now a year after that, it is doing the same exact thing: Only heating to temperature about half the time I turn it on.
They are very pretty - but poorly made. Since Big Chill only has a 1 yr warranty, we are out of luck. Replacing this year with appliance we can rely on.
If it were just the refrigerator I were reviewing I would give it 5 stars. But the customer service of this company, as of now, I give 1 star. I love the fridge, but there is a part that came broken on it - the fridge still works thankfully. I paid over $5000 for the fridge, and it is supposed to have a 2 year warranty. I bought the fridge directly from Big Chill. I have tried for over 3 months to get the part fixed on the fridge - I have sent many emails to James, the customer service contact, and I have called and emailed the sales department. James said another company, Blue Star, does the warranty repair. After 8 calls to Blue Star, they said they are not going to be able to find... Read More
We purchased the Original Fridge and it is absolute garbage. It is a $800 base model Whirlpool with a poorly made painted metal casing slapped around it. You can even see the white Whirlpool fridge sticking out of the bottom of the blue casing. I immediately contacted the company and told the I wanted to return it per their return policy stated on their website. After sending in photos of the fridge to start returns processing, no one in the company is answering my calls or emails. I have had to dispute the charge with my credit card company and file a formal complaint with the BBB. DO NOT BUY FROM THEM!!!!
Beautiful outside, poor quality inside and for a 4000.00 refrigerator, they only have a 0ne year warranty, .
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