Compare Healthy Paws vs. Petplan Pet Insurance

What’s the difference between Healthy Paws Pet Insurance and Petplan Pet Insurance? See how our editors compare the two companies below.
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Healthy Paws Pet Insurance
9.8 / 10 - Excellent
#1 in Pet Insurance
Our Partner
Petplan Pet Insurance
8.9 / 10 - Excellent
#2 in Pet Insurance
Our Partner
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Key Facts
  • Consistently #1 in customer satisfaction, A+ BBB
  • Chosen by almost 90% of Consumers Advocate visitors
  • Comprehensive illness and accident coverage
  • Unlimited lifetime benefits + no claim caps!
  • Annual deductible (recommended)
  • Free mobile app & no claims forms
  • Comprehensive Coverage (includes vet exam fee!)
  • Flexible annual reimbursement up to Unlimited
  • Choose Annual Deductible from $100-$1,000
  • 24/7 Customer Service – top rated, always available
  • Use any veterinarian in the US or Canada
  • Fast, paperless claim reimbursement via Petplan App
  • 10% Online Discount & Free Barkbox Offer
ConsumersAdvocate.org Ratings
9.8 / 10 - Excellent
9/10
Coverage
10/10
Benefit Limits
10/10
Deductibles
10/10
Reimbursement
10/10
Claims and Service
10/10
Pricing
10/10
Enrollment
8.9 / 10 - Excellent
10/10
Coverage
10/10
Benefit Limits
10/10
Deductibles
10/10
Reimbursement
9/10
Claims and Service
6/10
Pricing
8/10
Enrollment
Customer Reviews
 (864)
9.6 / 10 - Excellent
95%
5 stars
1%
4 stars
1%
3 stars
1%
2 stars
3%
1 stars
 (210)
6.2 / 10 - Very good
51%
5 stars
2%
4 stars
2%
3 stars
10%
2 stars
34%
1 stars
Final Verdict

Healthy Paws Pet Insurance has a higher overall rating than Petplan Pet Insurance. Healthy Paws scores better than Petplan across: Claims and Service, Pricing, Reviews, and Enrollment. However, Petplan scores better on Coverage. Both companies score similarly on Benefit Limits, Deductibles, and Reimbursement.

Latest Reviews

Patricia P
Hamburg, Pennsylvania
Healthy Paws Pet Insurance review
6/23/2017
Thank you so much for asking how Layla is feeling. It has been a week since her surgery and every day I see her getting a bit better. Next Thursday she has an appointment with Dr. Schwab to check on her and get her staples out. I think after the staples come out we start a program to get her physically active again. Layla is a great companion and we love her so much and feel so fortunate that we can give her the best of care there is to offer. Healthy Paws helped to make this possible. You know we submitted Layla's paperwork to Healthy Paws on a Saturday evening at around 9 PM. We received the approval for coverage payment from Healthy Paws Sunday, the next evening at around 7 PM. Less than 24 hours! That is truly amazing to us! I appreciate your pet insurance so much. I am telling everyone how great Healthy Paws is and will continue spreading the word. Thank you again for your help and concern.

Kimberly P
San Diego, California
Healthy Paws Pet Insurance review
6/21/2017
I ensured my pit bull, Aso, with Healthy Paws in November 2016. He ended up tearing both ACL's and needed surgery. We struggled to find a way to pay for his surgery but we were finally able to get two credit cards approved for his Bilateral TPLO surgery on May 17, 2017. I filed a claim soon after, and as soon as they received all the medical records and surgery records, they sent out checks for the surgery and the medication he needed!! They covered 80% of the cost and it was quick and easy to file the claim. Healthy Paws is the best pet insurance company out there as far as I'm concerned. They also emailed me to check on Aso to see how he was doing. They genuinely care about our furry family member. I put our newest member on this insurance as well. I added Apache even before the checks came. I am very happy with the service Healthy Paws provides. They are amazing and I will use them exclusively from now on!! If you are looking for a great pet insurance for your furry family members, you MUST give this company your business!! You will be happy that you did!! I know I am!!

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Nikki
San Juan Capistrano, California
Petplan Pet Insurance review
5/29/2017
Emily was great and made the process of filing my claim very simple. She took the time to ask how my my puppy Hula was doing after eating a bee, and even made a personal follow-up phone call a week after we spoke to see how Hula was doing! Petplan has been great for my family. They have knowledgable and caring members on their team and it gives us peace of mind knowing we have good insurance coverage for our pets. This claim was over $1,000.00 and having Petplan made the emergency situation a lot less stressful. I highly recommend Petplan for pet insurance.

Keyai L  
Official Response

Community Manager of Petplan Pet Insurance
Thank you for your review Nikki!
Melissa K
Petplan Pet Insurance review
5/27/2017
I submitted my claims online and then called customer service two days later. Emily Briggs was absolutely amazing and such a wonderful help. She helped expedite Tucker's claims and I could not be happier with her professionalism and friendliness. She was a pleasure to speak with and I am so happy you have such caring service reps who truly care about our pets. A++++++++

Keyai L  
Official Response

Community Manager of Petplan Pet Insurance
Thank you for your review!
D
David K
Raleigh, North Carolina
Petplan Pet Insurance review
3/23/2015
fast friendly. had no issues with getting doctor paid by PetPlan for several claims. one was about $4000. I only had to pay $200.

N
Natasha E
Pasadena, California
Petplan Pet Insurance review
3/14/2015
I've had PetPlan for years, I think around 8 years now and I cannot be happier with their coverage, speed of processing claims and the amounts that they cover and reimburse. They do not split hairs, and I never had a question or a doubt that they were not being fair in their reimbursements. I've had three cats covered through them, out of which one had to be put down due to acute renal failure and it cost in the ER hospital fees in thousands of $ (LA, CA). They paid me back everything, minus the deductible and up to 80% for the ER/specialty care. Then I adopted my second cat, who is still rather young, but he just had a second bout of pancreatitis in his short 5 years of live. He barely survived and the bill again was in thousands of $$$ for having to rush him in between an ER and ER Specialty hospital. PetPlan again covered a fair deal and sent me a check within 10 days. No questions asked. Fair coverage, happy customer and my cat pulled through, thankfully to this great insurance and even more so to the staff of the two hospitals that took a good care of him. Thank you PetPlan!

C
CJ M
Downers Grove, Illinois
Healthy Paws Pet Insurance review
2/7/2015
Regarding the online quoting system + let me include multiple pets on same quote - can't figure out how to pay an annual amount rather than monthly - they add $25 to the first payment for account set up =deal breaker

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Lori S
Austin, Texas
Healthy Paws Pet Insurance review
1/17/2015
I've not actually had my pets covered under this insurer, but they are among the ones I obtained quotes from while shopping around. I have 2 cats; a 4 yr old male & a 12 yr old female. The female is actually in better health than the male, with his frequent UTIs, however because she is over 8 yrs old the best plan they will give me is a $500 deductible & 70% reimbursement, with various limitations. And at the same rate as the comprehensive plan for my male, which has a $100 deductible & reimburses at 90%.