Compare Healthy Paws vs. Petplan Pet Insurance

What’s the difference between Healthy Paws Pet Insurance and Petplan Pet Insurance? See how our editors compare the two companies below.
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Healthy Paws Pet Insurance
9.8 / 10 - Excellent
#1 in Pet Insurance
Our Partner
Petplan Pet Insurance
8.9 / 10 - Excellent
#2 in Pet Insurance
Our Partner
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Key Facts
  • Consistently #1 in customer satisfaction, A+ BBB
  • Chosen by almost 90% of Consumers Advocate visitors
  • Comprehensive illness and accident coverage
  • Unlimited lifetime benefits + no claim caps!
  • Annual deductible (recommended)
  • Free mobile app & no claims forms
  • Comprehensive Coverage (includes vet exam fee!)
  • Flexible annual reimbursement up to Unlimited
  • Choose Annual Deductible from $100-$1,000
  • 24/7 Customer Service – top rated, always available
  • Use any veterinarian in the US or Canada
  • Fast, paperless claim reimbursement via Petplan App
  • 10% Online Discount & Free Barkbox Offer
ConsumersAdvocate.org Ratings
9.8 / 10 - Excellent
9/10
Coverage
10/10
Benefit Limits
10/10
Deductibles
10/10
Reimbursement Models
10/10
Claims and Service
10/10
Pricing
10/10
Enrollment
8.9 / 10 - Excellent
10/10
Coverage
10/10
Benefit Limits
10/10
Deductibles
10/10
Reimbursement Models
9/10
Claims and Service
6/10
Pricing
8/10
Enrollment
Customer Reviews
 (792)
9.6 / 10 - Excellent
95%
5 stars
1%
4 stars
1%
3 stars
1%
2 stars
3%
1 stars
 (208)
6.2 / 10 - Very good
51%
5 stars
2%
4 stars
3%
3 stars
10%
2 stars
33%
1 stars
Final Verdict

Healthy Paws Pet Insurance has a higher overall rating than Petplan Pet Insurance. Healthy Paws scores better than Petplan across: Claims and Service, Pricing, Reviews, and Enrollment. However, Petplan scores better on Coverage. Both companies score similarly on Benefit Limits, Deductibles, and Reimbursement Models.

Latest Reviews

[email protected]
New York, New York
Healthy Paws Pet Insurance review
5/22/2017
Treatment: Mammary Adenocarcinoma Claimed: ~$5000+ Pets name: Bella (F,~5Y) I would start by saying I never usually leave feedback, but I am so impressed I just had to. My wife and i are from the UK and were a little unsure about what to expect from a pet insurance company as still yet to navigate the US health insurance system ourselves (as homosapiens). It is safe to say that Healthy Paws have to-date, exceeded our expectations and even though we have not had Bella for long (~6 months) they have given her a second chance in a home that loves her. She had her left mammoth chain removed and is now undergoing cheomothery. HealthyPaws are attentive always answering questions quickly and efficiently, caring as they follow up to check in on how she is doing, reassuringly there when you need them. We could not have chosen a better healthcare provider, thank you HealthyPaws!! MR

Joyce W
Denver, Colorado
Healthy Paws Pet Insurance review
5/21/2017
My year old Chocolate Labrador was diagnosed with Elbow Dysplasia, FCP, and required an expensive surgery. As many people know Retrievers are nortorious for eating things that can accidentally cause many problem. I never really dreamed that she would have a problem with her elbows. Being retired and on a fixed income I am so very grateful for the policy that covered her surgery at 80%. It was so reassuring, knowing that I could give her the necessary treatment for her to lead a normal dog life. Healthy Paws has been so easy to work with and the ease of making claims on their site was a time saver as well as simple. Thank you to all at Healthy Paws. I will never be without health insurance for my pets again. Joyce Wells, Littleton, CO

Jessica
Philadelphia, Pennsylvania
Petplan Pet Insurance review
5/16/2017
My new puppy got sick in middle of the night, I was frantic and called in and spoke with Gina who was extremely comforting as she explained the claims process and even help me locate and ER. I never had a puppy before and had no idea they could be so much work. The fact that she was able to help me a my puppy is all I needed to be a loyal petplan customer. Thanks Petplan!

Keyai L  
Official Response

Community Manager of Petplan Pet Insurance
Thank you for sharing your experience with our 24/7 customer service team!
A
angela
Gilroy, California
Petplan Pet Insurance review
5/14/2017
I have been with Petplan since 2009 and never had any issues with claims or reimbursements. My dog has had more than her fair share of evil foxtail surgeries as lots of foot related issues. Every claim was handled with ease and reimbursed within a short period of time. My customer service experience has always been The BEST and I think it should be, since you pay a high premium for coverage Unfortunately, with recent price increases my annual deductible soared beyond what I could afford and the new policy would result in paying more and getting less! I reluctantly had to rethink whether or not I could afford to stay with Petplan. I shopped around and did a lot of research. Eventually I called and spoke to Angie who was nothing but AMAZING - she understood my situation.. She was nice! She listened with empathy, asked good questions then gave some great advice. Finally, with simultaneous calculations and patience she came up with the right plan for me and my pocket. Thank you Angie, you are great, I hope you stick around with Petplan for a long time. And a couple of other people I worked with who also deserve wags are Emily and Jim. Thank you!

Keyai L  
Official Response

Community Manager of Petplan Pet Insurance
Thank you for sharing your experience with customizing your policy to meet your budget! We are glad you gave us a chance to show you were there were options to reduce your premiums. Thank you for allowing us to protect your family.
D
David K
Raleigh, North Carolina
Petplan Pet Insurance review
3/23/2015
fast friendly. had no issues with getting doctor paid by PetPlan for several claims. one was about $4000. I only had to pay $200.

N
Natasha E
Pasadena, California
Petplan Pet Insurance review
3/14/2015
I've had PetPlan for years, I think around 8 years now and I cannot be happier with their coverage, speed of processing claims and the amounts that they cover and reimburse. They do not split hairs, and I never had a question or a doubt that they were not being fair in their reimbursements. I've had three cats covered through them, out of which one had to be put down due to acute renal failure and it cost in the ER hospital fees in thousands of $ (LA, CA). They paid me back everything, minus the deductible and up to 80% for the ER/specialty care. Then I adopted my second cat, who is still rather young, but he just had a second bout of pancreatitis in his short 5 years of live. He barely survived and the bill again was in thousands of $$$ for having to rush him in between an ER and ER Specialty hospital. PetPlan again covered a fair deal and sent me a check within 10 days. No questions asked. Fair coverage, happy customer and my cat pulled through, thankfully to this great insurance and even more so to the staff of the two hospitals that took a good care of him. Thank you PetPlan!

C
CJ M
Downers Grove, Illinois
Healthy Paws Pet Insurance review
2/7/2015
Regarding the online quoting system + let me include multiple pets on same quote - can't figure out how to pay an annual amount rather than monthly - they add $25 to the first payment for account set up =deal breaker

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Lori S
Austin, Texas
Healthy Paws Pet Insurance review
1/17/2015
I've not actually had my pets covered under this insurer, but they are among the ones I obtained quotes from while shopping around. I have 2 cats; a 4 yr old male & a 12 yr old female. The female is actually in better health than the male, with his frequent UTIs, however because she is over 8 yrs old the best plan they will give me is a $500 deductible & 70% reimbursement, with various limitations. And at the same rate as the comprehensive plan for my male, which has a $100 deductible & reimburses at 90%.