Compare Healthy Paws vs. Petplan Pet Insurance

What’s the difference between Healthy Paws Pet Insurance and Petplan Pet Insurance? See how our editors compare the two companies below.
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Healthy Paws Pet Insurance
9.8 / 10 - Excellent
#1 in Pet Insurance
Our Partner
Petplan Pet Insurance
8.9 / 10 - Excellent
#2 in Pet Insurance
Our Partner
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Key Facts
  • Consistently #1 in customer satisfaction, A+ BBB
  • Chosen by almost 90% of Consumers Advocate visitors
  • Comprehensive illness and accident coverage
  • Unlimited lifetime benefits + no claim caps!
  • Annual deductible (recommended)
  • Free mobile app & no claims forms
  • Comprehensive Coverage (includes vet exam fee!)
  • Flexible annual reimbursement up to Unlimited
  • Choose Annual Deductible from $100-$1,000
  • 24/7 Customer Service – top rated, always available
  • Use any veterinarian in the US or Canada
  • Fast, paperless claim reimbursement via Petplan App
  • 10% Online Discount & Free Barkbox Offer
ConsumersAdvocate.org Ratings
9.8 / 10 - Excellent
9/10
Coverage
10/10
Benefit Limits
10/10
Deductibles
10/10
Reimbursement Models
10/10
Claims and Service
10/10
Pricing
10/10
Reviews
8.9 / 10 - Excellent
10/10
Coverage
10/10
Benefit Limits
10/10
Deductibles
10/10
Reimbursement Models
9/10
Claims and Service
6/10
Pricing
8/10
Reviews
Customer Reviews
 (718)
9.6 / 10 - Excellent
95%
5 stars
1%
4 stars
1%
3 stars
1%
2 stars
3%
1 stars
 (197)
6.2 / 10 - Very good
51%
5 stars
3%
4 stars
3%
3 stars
10%
2 stars
33%
1 stars
Final Verdict

Healthy Paws Pet Insurance has a higher overall rating than Petplan Pet Insurance. Healthy Paws scores better than Petplan across: Claims and Service, Pricing, and Reviews. However, Petplan scores better on Coverage, and Enrollment. Both companies score similarly on Benefit Limits, Deductibles, and Reimbursement Models.

Latest Reviews

Dawn I
Bellevue, Washington
Healthy Paws Pet Insurance review
4/26/2017
I was never sure how I felt about pet health insurance in the past, but decided to sign my chocolate lab up for coverage a few years ago. I shopped around and even had friends recommend a few companies, but I wasn't sold on any of them for some reason. Then I found Healthy Paws. I live in the Seattle area so I was happy to support a local company, and I loved how simple their plans were (AKA less fine print). I even called customer service to make sure I wasn't misunderstanding anything before I signed up because it seemed way too simple and straight forward. Healthy Paws has amazing customer service and they are always there to answer any questions. Their claim submitting process is so easy. Claims are also processed very quickly in my experience which is a huge plus since vet bills can get pretty pricey. My dog just had knee surgery (TPLO) a few weeks ago and I had my 80% reimbursement check a week after my dogs claim was processed. They were even kind enough to check in and see how my dog was doing post surgery. I always tell my friends how I wish I could find a health insurance plan like my dog has from Healthy Paws for myself!

Olivia W
Healthy Paws Pet Insurance review
4/26/2017
I'm not sure what I would have done if we didn't have Health Paws Insurance.. The customer service is awesome .. great response and support!!

Tom N
Petplan Pet Insurance review
4/23/2017
I called to update my payment information and I got to speak to representative Emily in the service department. She was kind and courteous and represents your company well! I wish all customer service experiences would go so smoothly

[email protected]
Petplan Pet Insurance review
4/20/2017
I have been a member of Petplan Pet Insurance since 2011. Petplan's employees have always been extremely courteous and helpful. I recently had a question about a claim and Emily Briggs there handled it immediately. Thank you Petplan for allowing me to give my pets the best health care ever.

D
David K
Durham, North Carolina
Petplan Pet Insurance review
3/23/2015
fast friendly. had no issues with getting doctor paid by PetPlan for several claims. one was about $4000. I only had to pay $200.

N
Natasha E
Pasadena, California
Petplan Pet Insurance review
3/14/2015
I've had PetPlan for years, I think around 8 years now and I cannot be happier with their coverage, speed of processing claims and the amounts that they cover and reimburse. They do not split hairs, and I never had a question or a doubt that they were not being fair in their reimbursements. I've had three cats covered through them, out of which one had to be put down due to acute renal failure and it cost in the ER hospital fees in thousands of $ (LA, CA). They paid me back everything, minus the deductible and up to 80% for the ER/specialty care. Then I adopted my second cat, who is still rather young, but he just had a second bout of pancreatitis in his short 5 years of live. He barely survived and the bill again was in thousands of $$$ for having to rush him in between an ER and ER Specialty hospital. PetPlan again covered a fair deal and sent me a check within 10 days. No questions asked. Fair coverage, happy customer and my cat pulled through, thankfully to this great insurance and even more so to the staff of the two hospitals that took a good care of him. Thank you PetPlan!

C
CJ M
Downers Grove, Illinois
Healthy Paws Pet Insurance review
2/7/2015
Regarding the online quoting system + let me include multiple pets on same quote - can't figure out how to pay an annual amount rather than monthly - they add $25 to the first payment for account set up =deal breaker

L
Lori S
Austin, Texas
Healthy Paws Pet Insurance review
1/17/2015
I've not actually had my pets covered under this insurer, but they are among the ones I obtained quotes from while shopping around. I have 2 cats; a 4 yr old male & a 12 yr old female. The female is actually in better health than the male, with his frequent UTIs, however because she is over 8 yrs old the best plan they will give me is a $500 deductible & 70% reimbursement, with various limitations. And at the same rate as the comprehensive plan for my male, which has a $100 deductible & reimburses at 90%.