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Norton Family Premier Parental Control App Review


ConsumersAdvocate.org Rating: 3.3 / 5 (Very good)
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Founded in 1983, Norton Lifelock is the leading provider of anti-virus and security products worldwide. Its parental controls product is available as a component of its Norton Lifelock 360 plan. The company is located in Tempe, Arizona.
 
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How is Norton Family Premier rated?

Breakdown

3.5/5
Transparency
3.5/5
Multiple OS Monitoring
3.5/5
Unique Features
3.5/5
Ease of Installation/Use

Overall Rating: 3.3 / 5 (Very good)

Norton Family Premier offers a good parental control app package that equally focuses on desktop web browsing, and mobile device web browsing and app usage. The product's dashboard is particularly easy to use, and parents can connect unlimited PCs, smartphones, and mobile devices. There is also no limit on the number of children that can be added to the account. On the downside, the service does not provide the most comprehensive social media monitoring. And although it works on iOS devices, it is not MacOS compatible.

Norton Family Premier Features & Services

Features & Services - 3 / 5

Norton Family Premier offers a solid set of features for its price. Unlike most of the other parental control apps we rate, because the technology is an offshoot of Norton Security Services, it has just a robust monitoring and filtering package for desktop web browsing as it does for smartphones and mobile devices. Parents can set customized filters for web activity, blocking certain sites and allowing others. Norton offers standard usage controls which feature access scheduling and app and website blocking. In terms of monitoring, Norton allows parents to see full-text message chains and set limits on who kids can text. The company also provides detailed reports of all web and app activity directly to the parent's inbox. When it comes to social media monitoring, Norton does not deliver the scope of services some other comparable providers do. Norton can only monitor Facebook and YouTube and does not get very much into the details of the child's activity. With Facebook, parents can only see how often and how long their child is active, in addition to their name and age. Regarding YouTube, parents can opt to see snippets of the videos their children are watching.

In 2019 Norton launched Norton 360 with LifeLock Identity Theft Protection, a suite of products which bundles Norton Family Premier with several of the company's other services. In addition to parental controls, Norton 360 includes VPN, anti-virus protection, password manager, and LifeLock ID theft prevention features. Customer can buy Norton Family Premier as a standalone product, or together with Norton 360.
Monitoring Categories
Profanity Masking
Sexual Content
Violence
By Content Rating
Drugs and Alcohol
Weapons
Hate Sites
Customizable Filtering
Yes
Usage Control Features
Access Scheduling
App Blocking
Website Blacklisting
Remote Device Lockdown
Text Blocking

Monitoring Method

  • Parent
Monitoring Features
Social Media
SMS
Website Browser

Social Networks Monitored

  • Facebook
  • YouTube
Locator Services
GPS-Enabled
Tracking
Notifications/Alerts
App
Email

Norton Family Premier Pricing & Subscription Model

Pricing & Subscription Model - 3.5 / 5

At $39.99 per year, Norton Family Premier is one of the least expensive parental control apps that we review. What's more, the company's pricing structure is straightforward and easy to understand as there is only one plan. After a 30-day free trial customers get full access to the suite of services. Additionally, Family Premier is now included with the full Norton Security Premium package at $55.99/year should customers choose that route instead.

Plan 1/Price

$39.99/year
Free Trial
Yes
Number of Devices
Unlimited
Auto-Renew
Yes

Subscription Model

Customers are enrolling in a recurring subscription that will automatically renew after the first term.

Norton Family Premier Customer Experience

Customer Experience - 3.5 / 5

Norton by Symantec is one of the longest standing and most trusted names in online security. For over 25 year the company's ubiquitous anti-virus, firewall, spam filtering, and malware protection services have been at the forefront of the industry. Norton has an A+ with the BBB and features 24/7 support by phone. Norton Family Premier can be used with iOS and Android devices. The service is compatible with Windows computers but cannot be used with MacOS.
Year Founded
1983
BBB Rating
A+
Number of BBB Positive Reviews
1
Number of BBB Negative Reviews
15
Trustpilot Rating
2.2 out of 10
Date Collected
2018-04-17
Platforms and Devices
Mobile
iOS
Android
Windows
Contact Method
Email
Phone
Online Form
Live Chat
Customer Service Hours
24 hours a day, 7 days a week

Company Profile

Full Name
Norton Family Premier Parental Control App
Company Website
https://us.norton.com
Headquarters
350 Ellis Street, Mountain View, CA, 94043

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Customer Comments & Reviews

Loading Reviews ...
bornfirst74070
11/25/2023
This is untrue. My Norton VPN TURNS OFF ALL THE TIME leaving my phone unprotected. I bought Norton 360 deluxe. But have spot checked it only to find it not working and turning it back on manually. You should replace a damaged system such as mine. Otherwise these are just words. Worth absolutely nothing.

emmazhu73
12/11/2020
n o r t o n f a m i l y s u c k s

emmazhu73
12/11/2020
Anyone who leaves a good review here is a parent who is biased about the app. Listen to kids instead. This app has many blocked website categories which means most websites are blocked, even the safe ones. There is also a feature that shows the most common search terms. This app isn't just for """""keeping kids safe""""" it's for overprotective parents who want to watch their kid's every move. Download Norton Family if you like eating poop for dinner.

J
James D
7/25/2020
This is the worst software I ever could have imagined. The interface is counter intuitive, the installation is a nightmare, and the customer support is horrific! If you decide to go down this rabbit hole, be prepared to spend hours on hold.

meechy01
3/18/2020
Bark is good for keeping up with all social media apps, but Norton always me to restrict, lock or schedule media use.

Top Rated
Our Partner
  • Monitor activity on unlimited devices
  • Protects children using Windows and Android devices
  • Track web browsing, social media, locations, apps, calls, and texts
  • Includes VPN, Password Manager, Anti-Virus, and 24/7 customer support
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