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Teen Counseling Online Therapy Review

16 Customer Comments & Reviews - see all comments
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Teen Counseling is a subsidiary of the BetterHelp online counseling platform. While BetterHelp caters to adults, Teen Counseling focuses on teenagers and teen issues, including bullying, self-esteem and coping skills. The company is headquartered in Sunnyvale, California, but its licensed therapists practice all over the country.

Contact Methods

Once you've signed up for the site and been paired with a licensed therapist, you can speak with him or her at any time via the messaging system in your online account. You can also schedule live chat, video or phone sessions if you prefer to communicate with your therapist this way. You're not limited to a single type of session. You can switch up your methods of communication as often as you'd like.

Cost

Teen Counseling users pay a $65 weekly membership fee, which is billed monthly. There are no per-session fees and you can speak to your therapist as often as you'd like while you're a member. You're also free to cancel the service at any time if you aren't happy with it or you feel you no longer need therapy.

Some traditional therapists can charge $200 or more per session and this gets expensive quickly. If you're on a budget, Teen Counseling is a nice alternative or supplement to traditional counseling, especially if you're using the service several times per month.

Therapist Qualifications

All Teen Counseling therapists are licensed therapists in their state of residence and have a Master's or Doctorate degree in their field. They also have at least three years of counseling experience. Teen Counseling requires all interested therapists to pass a rigorous exam before being allowed to offer their services through the platform to ensure that all users have the best possible experience.

Once you and your parent complete the questionnaire about yourself and why you're seeking counseling, Teen Counseling will pair you with an appropriate therapist based on your responses. If for any reason you're unhappy with your therapist, just reach out to Teen Counseling and they will set you up with a new one.

Ease of Use

Setting up your Teen Counseling account requires jumping through a few hoops. Parents must first create an account to verify that your parent is aware of and accepts your use of the platform. Once their account is created, they can send you an invite code where you can join. Alternatively, teens can sign up for TeenCounseling and send their parents an invite in order to gain consent. You can view and manage your account information, review your message history and therapist credentials and schedule new sessions through your online account or through the company's mobile apps.

In most cases, the information you share with your therapist won't be shared with your parent. Your parent also won't be able to view your message history with your therapist. However, there are a few instances where therapists are legally required to contact your parents. They may inform your parents if you express a desire to hurt yourself or someone else. They may also alert the authorities if you indicate that you are being neglected or abused or that you know of a child or elder who is being neglected or abused.


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16 Customer Comments & Reviews

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Iakifa
4/26/2021
I signed up for this service on April 9th for my child and couldn't get an appointment with the therapist until today, April 26th. The appointment was denied/cancelled and the site won't allow me to even notify the therapist because they attempted to bill my card for the month, yesterday. Last I checked it isn't anywhere near May 9th and we haven't even had a single session. I will be taking the advice of another reviewer and completely cancelling my card to avoid any further charges. Beware the reviews on their site - you must submit the review to them, first, which is undoubtedly skewing the rating in their favor.


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June
4/22/2021
This site is awful! I don't like to leave bad reviews but was passionate enough about the issues surrounding this site to actually leave a review. First off, it's expensive. They often compare it to seeing an in-person therapist but that doesn't warrant the high cost. It's eighty dollars a week that is paid in advance every month. They do offer a discount for low-income parents that brings the total to around two hundred a month granted that should be the regular price for the quality of care for what you get which is pretty bad. I'm sure there are great counselors on the site but overall they are not and you may have to change therapists several times in order to find a decent one. This... Read More


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Jude M
3/4/2021
Waste of money. They say you can get up to one session per week but when you log in for a session the earliest I could get a session was in two weeks. Plus, you can only sign up for one session at a time, so it's always a two week wait for a session. They also don't inform you that your CHILD can cancel his/session. They do not give your money back.


danna.spears
12/30/2020
I have had a very similar experience. My daughter was not very happy with the experience after 2 months, so we notified them that we would cancel the service. They have since continued to withdraw over $400 per month, and have not replied to any of my calls/emails, and I have had to just cancel my credit card to make them stop. Do not trust this company with your credit card. If I could leave zero stars I would.


naomirebeles
10/5/2020
This company is horrible. They prey on vulnerable parents and teenagers. I was told I'd pay $89 weekly. I understood that would start once my daughter actually met a counselor. Which says it would take 24-48 hours, sometimes longer. To my surprise they took out $89 within minutes of completing the questionnaire. And then tried to take out $365 shortly after!!! I called my bank to make them aware of this fraudulent charge. I emailed the company to let them know I wanted my money refunded and no longer wanted to seek a counselor for my daughter through this scamming business. It infuriates me to know that scum like this exists.


Jennifer S
11/11/2019
My daughter had a terrible experience with this platform. She was assigned 4 different counselors in a month. The first one she had to wait a week to get an appointment and then at the day of the appointment, she was told that the therapist does not treat teens. (on a platform called Teencounseling.com) . Then the next one was not licensed in our state. Then we got one for a few weeks who canceled 3 appointments in a row (3 weeks in a row). So basically she has no therapy despite paying for a month and there is no way to get your money back. It is absolutely dispicable especially when my daughter was reaching out for help and when the monthly fee was a hardship for our family. All they... Read More



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