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Shift Online Personal Training Review


ConsumersAdvocate.org Rating: 4 / 5 (Very good)
13 Customer Comments & Reviews - see all comments
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Shift is a fitness app promoted by Australian model Erin Holland and operated by Futurhealth, LLC. The app is available for Android and Apple devices and provides personalized diet and exercise routines based on the answers users provide to an initial questionnaire.
 
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How is Shift rated?

Breakdown

4.0/5
Workout Program
4.0/5
Pricing
4.5/5
Reputation
4.0/5
Engagement

Overall Rating: 4 / 5 (Very good)

Shift is a health and fitness app that creates custom meal plans and workouts for its users. While customer testimonials suggest that it does work for some, others may be put off by the high price tag the program carries. Fortunately, it doesn't lock you into a contract, though you must remember to cancel the program when you're no longer using it or else it will continue to charge you every month up to one year.

Shift Workout Program

Workout Program - 4 / 5

Shift asks its users to take a quiz and answer some simple questions about their diet and exercise habits. It also considers starting weight and weight goals. From this information, it creates custom workouts and meal plans to help you get from where you are to where you want to be. The workouts are presented as a series of prerecorded videos and the activities are designed so you can do them from anywhere; they don't require specialized equipment. The app also includes over 1,000 healthy recipes you can choose from so you can feel confident that you're eating the right things. Your app will also track your weight loss and body composition over time to help keep you motivated.
Type of Program
Customized
Pre-Recorded
Structured
Cardio
Dynamic or Static Strength Training
Fitness Level
Beginner
Intermediate
Advanced
Target Area
Full Body

Support and Extra Services

Support
App
Email
Live Chat
One-on-One Sessions
Online Community
Additional Services
Diet Tracker
Meal Plans
Nutritionist/Dietitian

Additional Equipment

  • No

Shift Pricing

Pricing - 4 / 5

Shift is pretty pricey with a standard subscription costing $78.99 per month, though you can get it at 50% off if you use the coupon code you receive after completing the quiz at checkout. This subscription automatically renews every month for 12 months unless you cancel it. After 12 months, you must manually renew it if you wish to do so. There is a 30-day money-back guarantee, but this isn't available on all Shift plans, so it's important to read the fine print before you sign up.

Contract Details

Contract
No

Shift Reputation

Reputation - 4.5 / 5

Shift hasn't received many ratings other than those from customers on its website, which are largely positive. Its B-minus rating with the BBB is based on a small handful of complaints and on the short time the company has been in business. Some users include before and after photos, which suggests the program does actually work for some, but as with any diet and exercise routine, it depends a lot on your body type and how well you stick to the plan.

Customer Feedback

BBB Rating
B-
Date Collected
2020-06-25
Customer Feedback
Before and After Photos
Reviews
Testimonials

Company Profile

Full Name
Shift Online Personal Training
Company Website
https://shiftwitherin.com/
Headquarters
13508 Van Nuys Blvd., #4902, Pacoima, CA, 91333

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13 Customer Comments & Reviews

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Lisa E
7/16/2021
As the other reviewer mentions the advertisement seems fairly straight forward. Try for 30 days and get your money back if not satisfied "FOR ANY REASON." While purchasing the company offers a deep discount if you purchase a year upfront. BUYER BEWARE!!! The app is consistently malfunctioning, generic and EXPENSIVE. When you realize not only does the app not function properly but that when it does it is not a useful tool you will be stuck with it despite the 30 day back guarantee. I tried to contact this company numerous times under the 3 day purchaser right to rescind. There is no phone line I can locate to reach anyone and no ability to cancel on the site . I finally started... Read More

Ann N
6/2/2021
Agree with Laura A - DO NOT PURCHASE ANNUAL PLAN as there will be NO REFUND if you change your mind. Total disappointed with this part of customer service. I felt like I was taken advantage of and regret my purchase of an annual plan. Please think twice before purchasing.

Laura A
5/20/2021
I was surely disappointed after purchasing the annual subscription and not getting a refund. Refunds are only for people who purchase monthly and not annual subscriptions. Please read carefully, you WILL NOT be saving money if it doesn't work out for you, you will loose money, no refund. I would NOT recommend purchasing the annual subscription in case this isn't for you. You should only purchase the month to month so you can get a refund within 30 days if it doesn't work out for you.

Top Rated
Our Partner
Unlimited Personal Training & Custom Workouts through the Future App
  • Pairs you with a qualified coach that "gets" you
  • Designed workouts delivered to your phone each week
  • Plans personalized to your exercise preferences, fitness goals, and equipment
  • Track your progress with your coach and tune your routine to perfection
  • Access workouts via mobile phone, Apple watch, or internet-connected TVs
     
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