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ClassPass Online Personal Trainer Review

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ClassPass is a New York-based health and fitness marketplace that connects users to gyms and studios nationwide. Founded in 2013, the company's website and app helps customers explore new workout places around their area, offering a variety of bookable fitness activities that include dance classes, pilates, martial arts, and yoga. Additionally, the company has a ClassPass Now service that lets customers access live and on-demand workout classes designed by renowned trainers and instructors.
 
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How is ClassPass rated?

Breakdown

Overall Rating: 0 / 5 (N/A)

ClassPass offers an affordable online personal trainer option with their ClassPass Now. For $19 a month, customers can access live, weekly classes from renowned New York trainers, and they can play and replay any archived class from their library. The program has a variety of workout types, and since they last 30 minutes or less, there is always something for everyone.

ClassPass Workout Program

Workout Program - 0 / 5

ClassPass' live and on-demand workout program, ClassPass Plus, offers a variety of exercises to its users, including high intensity interval training (HIIT), yoga, strength-training, barr, dancing, kickboxing, pilates and more. Regular classes last no more than 30 minutes and deal with mind and body, cardio and strength routines, while their express classes are shorter in length, lasting for 20 minutes or less. Additionally, users can join live classes every weekday morning from 9 to 10 am EDT and Monday to Thursday evenings at 6:30, 7:30 and 8:30 pm EDT. Those that attend live classes can interact with instructors and other class attendees via ClassPass Live's metric leaderboards. The system pits the user with all class attendees, measuring their heart rates and awarding points for heart rate level and calories burned. To use this feature, users must strap a bluetooth-linked heart rate monitor and stream the service through Chromecast, both obtained through ClassPass Now's introductory package.
Type of Program
Pre-Recorded
Live
Cardio
High-Intensity
Dynamic or Static Strength Training
Low Intensity
Flexibility
Interval Training
Workout Time
30 minutes or less.
Fitness Level
Beginner
Intermediate
Advanced
Target Area
Abdomen
Arms
Full Body
Upper Body
Lower Body

Support and Extra Services

Support
App
Email
FAQs

Additional Equipment

  • Yes
  • Optional

ClassPass Pricing

Pricing - 0 / 5

ClassPass Now costs $19.99 per month, granting access to live classes and all archived workouts until your membership expires. The program is subscription-based, so customers are charged once they sign up, and their subscription is renewed automatically every month. Customers that want to participate in ClassPass Now's interactive features must own a Wahoo TICKR heart rate monitor and a Google Chromecast device. If a customer does not have these accessories, they can buy ClassPass Now's starter kit at $79 for both items, or at $49 if they already have Chromecast. ClassPass also offers a 30 day free trial for their subscription and starter kits, so if a customer is not satisfied with their service, they have 30 days from the date of purchase to cancel and receive a full refund.

Contract Details

Contract
No

Special Offers

  • Free Trial

ClassPass Reputation

Reputation - 0 / 5

When it comes to customer satisfaction, ClassPass has average scores online. Although they hold an A+ rating with the Better Business Bureau, they are not BBB accredited and they scored a one and one quarter star in customer reviews. Additionally, their Trustpilot score reflects a three star rating (average), with 64% scoring excellent to great reviews, and 16% scoring poor to bad. Common complaints include problems with subscription cancellation and customer support, since the company does not have a dedicated phone line and all complaints and concerns must addressed by email. On a positive note, ClassPass is very responsive to reviews and complaints on these websites, answering and resolving all 51 complaints on BBB, and replying to almost all average to poor reviews on Trustpilot.

Customer Feedback

BBB Rating
A+
Trustpilot Rating
3.0 out of 10
Date Collected
2019-03-15
Customer Feedback
Reviews

Company Profile

Full Name
ClassPass Online Personal Trainer
Company Website
https://classpass.com/
Headquarters
121 West 27th Street, Suite 701, New York, NY, 10001

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Unlimited Personal Training & Custom Workouts through the Future App
  • Pairs you with a qualified coach that "gets" you
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  • Track your progress with your coach and tune your routine to perfection
  • Access workouts via mobile phone, Apple watch, or internet-connected TVs
     
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