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Upack Moving Company Review

Rating: 8 / 10 (Very good)
3 Customer Reviews - see all comments
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Upack, a trademark of the freight and logistics solutions provider ArcBest Corporation, offers clients the ability to save big while taking control of their move. </br> </br> Unlike traditional moving companies, though Upack does not provide full-service moving solutions, their door-to-door delivery, storage, and guaranteed transit make your short or long-distance relocation both affordable and hassle-free.
 
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How is Upack rated?

Breakdown

4.1/5
Services Offered
5.0/5
Coverage Area / Company Type
4.1/5
Reputation

Overall Rating: 4 / 5 (Very good)

U-Pack offers affordable and reliable services with fast delivery times, no down-payments or deposits, no co-mingling shipments, and zero in-home estimates. Customers simply pack their belongings, pay solely for space they use, and the company takes care of the rest. For anybody looking for a cost-effective, flexible relocation solution, U-Pack is the best option in the market.

Services

Service Offerings
Residential
Distance Offerings
Local
Interstate
Additional Services
Moving Pods
Quote Options
Online

Services Offered - 4.1 / 5

U-Pack offers local and long distance moving services in all 50 states, Canada, and Puerto Rico. Their options are among the most flexible and inexpensive on the market, as clients only pay for the space they use, and can even opt for a self-moving option with transportation provided by the company. Since they don't charge by weight or total trailer space, and offer compact storage alternatives like the ReloCube, U-Pack is an ideal option for DIYers or individuals looking to transport small loads.

Reputation

BBB Rating
A+
Number of BBB Positive Reviews
5
Number of BBB Neutral Reviews
0
Number of BBB Negative Reviews
12
Trust Pilot Rating
7.2 out of 10
Year Founded
1997

Reputation - 4.1 / 5

U-Pack is accredited by the Better Business Bureau and holds an A+ rating, with a composite score of 4.07/5 stars, based on 17 customer reviews. The company has also received excellent customer feedback on Trustpilot, where they have a TrustScore of 7.7 (Great). Clients who have used the company's relocation services agree that U-Pack offers competitive prices, fast delivery, and professional service.

Fleet Details

Department of Transportation License Number
2632086
MC License Number
914011

Fleet - 4.2 / 5

U-Pack by ABF Moving is a moving broker that coordinates relocation services for clients. As such, the company does not own its own fleet of moving vehicles. However, customers report high levels of satisfaction with U-Pack's efficiency and general services.

Contact & Additional Info

Homepage URL
http://www.upack.com/
Company Phone
(877) 453-7274
Headquarters Address
6201 Rogers Ave Suite J, Fort Smith, AZ, 72903
Mailing Address
6201 Rogers Ave Suite J, Fort Smith, AZ, 72903
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Latest Upack Reviews

dwayne8172

7/7/2020
Aloha, I"m very dispointed to have to reach out to corporate regarding this but I was quoted a price of $938.00 to move my relocation cube from Pacoima, CA to Austin, TX 78749 a few months ago when arranging my move here. I called today to finalize and to have my belongings shipped only to have it held hostage now for over $1100 for shipping is just not right, fair, ethical or business smart on so many levels. We've been saving for months and this Covid-19 has taken a huge financial toll on our family.. Needless to say, when I spoke to Austin today in your call center and he said that there was no supervisor available and even though he DID have the power to over ride that and he COULD... Read More

T
ts

7/19/2019
I was quoted 5 feet container space, which was the minimum space. But the employee at the shipping station told me that I could only use 4 feet or 6 feet, not 5 feet. One additional feet will be charged for $190. I did not need 6 feet. So I took back some of my boxes and used 4 feet. I was told by the employee at the shipping station that my rate would be reduced. But I was still charged for five feet container even though Upack could not provide 5 feet space. Stay away from this fraudulent company!

julie s

1/11/2019
Customer service was great with U-Pack and local ABF in Cohoes, NY and Boise, ID.! Everyone was friendly and made me feel comfortable that my possessions were in their hands. If you read all of the instructions and pack items as suggested, you should be good. One reason I gave a 4 star rating was do to trailer door seal coming off. Proper maintenance may have prevented this from happening. The main reason I gave 4 star rating was because when the trailer was delivered to my destination, the ramp was apparently standing on end and leaning on the door since it came crashing down to the ground as we scrambled to get out of the way as we opened the doors! Somewhere along the way, someone... Read More

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