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Allegiance Moving and Storage Review


ConsumersAdvocate.org Rating: 4.5 / 5 (Excellent)
268 Customer Comments & Reviews - see all comments
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Allegiance Moving and Storage is a licensed interstate moving company based in Lake Worth, Florida. Founded in 2018, the company coordinates residential and commercial state-to-state moves and provides storage and auto transport services. The actual moving is done by its network of motor carrier partners.

How is Allegiance rated?

Breakdown

4.7/5
Services Offered
4.7/5
Coverage Area / Company Type
4.7/5
Reputation

Overall Rating: 4.5 / 5 (Excellent)

In contrast to many moving companies who disclose few facts about their operations and services, Allegiance Moving and Storage presents consumers with detailed, specific information about what it does and how much it costs. The company also makes clear that it is a broker, not a mover, unlike some of its competitors who seem to blur that distinction. These are encouraging, pro-consumer practices. Since the company is a newer player in the moving brokerage business, it remains to be seen whether it can successfully navigate the challenges posed by being in the middle between the consumer and the mover. Based on what we've seen, however, we'd be very tempted to give them a try.

Services

Service Offerings
Residential
Corporate
Auto
Distance Offerings
Interstate
Additional Services
Storage and re-delivery
Storage
Packing & Unpacking
Online Tracking
Quote Options
Online
Phone
In-person
Pickup Restrictions
None
Restrictions
None

Services Offered - 4.7 / 5

Allegiance offers all the services that a state-to-state residential move might require: assistance with packing, storage, and auto transport to name the big three. However, since Allegiance is a broker, the services rendered by each mover it partners with will necessarily vary. Consumers are advised to inquire about what services are--and are not--offered by the company that actually performs their move.

Reputation

BBB Rating
NR
Number of BBB Positive Reviews
10
Number of BBB Neutral Reviews
0
Number of BBB Negative Reviews
7
Year Founded
2018
Date Collected
2019-09-27

Reputation - 4.7 / 5

Allegiance Moving and Storage gets high marks from us for the transparency of its operations. The company's website very clearly lays out charges and options and offers firm estimates. These disclosures give us confidence in its operations. However, the company has only been in business for about a year, so unsurprisingly there isn't a lot of information available about its reputation among its customers. To date in 2019, the company has had 16 complaints lodged against it with the Department of Transportation. Most of these concerned problems with estimates and final charges, shipping documents, and pickup/delivery. The company's reviews on the BBB website are mixed, though a majority are largely positive. Allegiance has no reviews on Trust Pilot. Since it is a broker, not a mover, Allegiance's reputation is largely dependent on the behavior of its moving contractors. Careful consumers should investigate the reputation of the mover Allegiance proposes contracting their move to; that will yield a much more useful picture of customer satisfaction levels.

Fleet Details

Number of Drivers
0
Fleet Size
0
Number of Trailers
0
Number of Tractors
0
Department of Transportation License Number
DOT #3183105
MC License Number
MC #128059

Fleet - 4.7 / 5

As a broker rather than a mover, Allegiance doesn't have a fleet of its own. As your advocate through this entire process, Allegiance works closely with the carriers that are in their network and prices and sells the loads according to the carriers' tariffs and the accepted rates. Allegiance has a five-step carrier vetting process. Consumers who are interested in finding out about the number of drivers and trucks their mover has should look up that information once they are told which mover Allegiance plans to assign the project to.

Contact & Additional Info

Homepage URL
Company Phone
(844) 499-5588
Headquarters Address
2216 North Dixie Highway, Lake Worth, FL, 33460

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268 Customer Comments & Reviews

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markcass6759
5/20/2022
I moved from CA to PA for work in March, my company was paying for the move. My Wife and HR were taking care of all the details for the move. Scott did a virtual call with my wife at 8:00 pm his time, which THANK YOU so much for working around her schedule and mine. I collect Legos, so I have an entire room with completed kits that are very special to me. It would have been very difficult for them to see everything I had in this room without doing the virtual call. I think he spent almost 2 hours on the phone and that was just the first call. Scott had to talk to the HR department also and he even answered their call at like 10 pm at night. The entire process took about a month to... Read More


R
Robert M
5/17/2022
I was having trouble finding a moving company that would move my home gym. No one wanted to carry all that weight and machinery or for that matter take apart the equipment. They charged me a reasonable cost for the move and labeled anything that they helped take apart so everything was able to be put back together easily. It took them longer to take everything apart than I thought but they were very meticulous about all the parts that not even one screw was out of place or lost. I would recommend them to anyone that has gym equipment to move.


jeromehaughton1992
5/16/2022
Let me just start out by say this is one of the worst moving company, I use them to move my goods from New York because my duty station is in Kansas and my propane tank that I use as my saving pan disappear before it reaches Kansas, me and my wife call the company and they claim that they never received a saving pan, don’t make the mistake of using this shipping company you will be sorry


aubreybaileyys28
5/13/2022
I booked my cross country move with Allegiance. After reading some of the reviews I obviously had some concerns that I was going to end up having a horrible experience. That wasn’t the case AT ALL! My move went amazing! The movers were extremely kind and handled my items with care. Two weeks later I got my items and there were a few items that were damaged but I was walked through the claims process and was compensated for the damages! I am very pleased with the service!


sylvia84.99linsy
5/5/2022
First and foremost, I'd like to thank the entire team at Allegiance Moving & Storage that facilitated my move from Las Cruces to El Paso. The movers called ahead, as I was informed they would, assessed my belongings to match my inventory list, and efficiently began the protection/loading process. I was kept apprised by the customer service team when I would expect delivery and within 6 days, my items arrived in the same condition they left. The guys were professional and wore masks, per my request. I highly recommended Allegiance Moving and Storage for any move. If I should have to uproot my family again., Allegiance will be the only company I contact to assist with a process that I... Read More


D
Dana S
3/31/2022
DO NOT USE THIS COMPANY!!! I strongly believe that most of the reviews for this company are fake. If you see them on any type list of good movers or 10 best movers type thing, it's most likely a paid ad. Things were great up until moving time, and then movers canceled on me twice after I spent hours waiting for them. I should've canceled that move at that point. When they did pick up, it was a different company than Allegiance and they also charged me an extra $1650 to move my stuff and I couldn't even bring everything with me, I had to throw things out! Things I could've sold if I knew. They also had little respect for my belongings, I had to put together my tv remote they threw down... Read More


Y
Yunyi
3/15/2022
Consumers beware!!! This company is totally a fraud!!! I'm not sure where the good ratings came from. They are most likely fake!!! I'm taking them to court. Below is my recent nightmare experience: I booked a move from Portland, OR to Seattle, WA through Allegiance Moving and Storage (DOT # 3183105, MC # 128059). They never told me they were merely a broker, not really a moving company. They quoted me $2,599 for the list of items I provided and charged me $961.99 deposit. A few days after I paid the deposit, they told me the price would be increased to $3,098 due to COVID and increased gas price and made me sign another estimate. On the day of the move, two movers showed up with a... Read More


ellis
3/1/2022
DO NOT USE THEM EVER FOR ANYTHING! THEY HAVE MADE THIS EXPERIENCE A NIGHTMARE. literally the worst company I have ever dealt with in my entire life. It took them 3 days to move us out of a 2-bedroom apartment not because it took that long but because they barely worked, did not wrap anything, did not dissemble the furniture even though that was part of the contract. We got a partial delivery of about 10% of our items, almost every piece of furniture was damaged because it was not properly wrapped. We still have not gotten most of our belongings and it has been over 2 months. Every time I call and complain and try to get answers at best, they say not their problem at the worst they... Read More


V
Valerie J
1/20/2022
our prospective move was cancelled. I called and spoke to someone, male, who told me that since we weren't moving at all he could refund half of our deposit (refund to be $1300) and he said the check would be mailed right out. I never received a check so I called today and got some rude woman who claimed I never called and told them it was cancelled (lie), and I wasn't due anything that my whole deposit of $2600 was NOT refundable nor was any part of that. These people are liars! Do not use them! Valerie Jagneaux


fairfax36
12/22/2021
Here is how the con worked in my case. My house was packed and in a storage unit. They indicated that the price is based on the square footage. Since my stuff was in storage, this is an easy calculation. We calculated my price based on my storage space being 100% full when in fact it was less than 75% full. I paid a large deposit and scheduled. They waited until days before the pick-up and called me to request an inventory of the storage space. No problem. I start to list the items in the space. While I was still listing items they interrupted me and said it would be almost $2000.00 more than the contracted amount. Clearly they intended to do this regardless of the items on my... Read More



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  • USDOT: 3183105