USAA Medicare Supplement Insurance Review

Rating: 8.4 / 10 (Excellent)
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USAA is a mutual self-insurance company founded in 1922 and headquartered in San Antonio, Texas. USAA offers a range of insurance products to active and retired service members and their families, and members of certain federal agencies. Banking, investing, and wealth management services are also among USAA's portfolio. The company offers a variety of Medicare Supplement Plans that can be used across state lines.

How is USAA rated?


Customer Experience
Financial Strength

Overall Rating: 8.4 / 10 (Excellent)

With all the additional benefits of being a USAA member, purchasing a Medicare Supplement Insurance policy will be worth it for those who qualify. The company’s financial strength and many acolytes place it atop other carriers. Customers who choose USAA to help cover the gaps in their Original Medicare coverage can also benefit from the professional guidance available from the company's representatives, who will help them find the plan that meets their needs.

USAA Coverage

Coverage - 7 / 10

USAA offers Plan A, Plan B (only in PA), Plan C (only in MI), and Plans F and N. Since the availability of Medicare Supplement plans varies by state, USAA members need to contact a customer service representative or log into their account to compare costs. The plans are standardized and regulated by the federal government; thus, all policy types include the same benefits.

Plan Types

  • Plan A - It includes hospital copayment costs up to a year after Medicare benefits are exhausted, the first three pints of blood, Part B coinsurance including preventive care services after deductible, and hospice care.
  • Plan B - Offers the same amount of coverage as Plan A, with the addition of a hospital deductible in each benefit period.
  • Plan C - One of the most popular plans, it adds on a skilled nursing facility daily copay, the Part B annual deductible, and emergency care outside of the U.S.
  • Plan F - Less expensive than other plans, F covers all the same benefits as C, with the addition of 100% of Part B's excess charges.
  • Plan N - Covers hospital copayments, Part B co-insurance except $20 for office visits & $50 for emergency visits, first 3 pints of blood, hospital deductible, SNF, foreign care, all of Part B co-insurance for preventive care, and hospice care.

USAA Pricing

Pricing - 9 / 10

If you are a new enrollee and are eligible to join USAA, qualifying for a Medicare Supplement Insurance policy is guaranteed. However, to get a quote from USAA, members need to log into their accounts. Moreover, Medigap rates vary by state and can change annually. Plans available vary by state, as well.

USAA Customer Experience

Customer Experience - 10 / 10

Since USAA has only recently joined the Medicare Supplement Insurance market, the reviews we found were mostly for products related to auto insurance and financial services. Regardless, USAA customers can contact customer support through a toll-free number, by email, or by dialing #USAA using an AT&T, Sprint, T-Mobile, or Verizon smartphone. Members also have access to a comprehensive FAQ section, articles, and videos. In addition, all USAA members have extra benefits not necessarily related to health insurance.


  • Email
  • Snail mail
  • Toll-free number

Educational Resources

  • FAQs
  • Articles
  • Glossary
  • Videos


BBB Rating
Trust Pilot Rating
3.3 out of 10
NAICS Complaint Ratio 2017
NAICS Total Complaints 2016
Date Collected

USAA Financial Strength

Financial Strength - 7 / 10

With over 95 years in the insurance business, it is no wonder that USAA holds a superior rating from all major credit rating agencies, including A.M. Best and Moody’s. The company’s reputation and financial strength mirror its continued net worth growth, going form $20 billion in 2011 to 27.8 billion in 2015. USAA is also ranked as a top insurer and boasts an astonishing 11.4 million members at the end of 2015.


Moody's Financial Rating
AM Best Financial Rating

Year Founded




Company Profile

Full Name
USAA Medicare Supplement Insurance
Company Website
9800 Fredericksburg Road, San Antonio, TX, 78288

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